Chat is a feature that allows us to connect with others users who want to talk about the content of the wiki, discuss guidelines, projects and even share a nice off-topic conversation with another person. Despite being used all over the internet, there are some people that still don't understand what is the proper etiquette in a chat. Which is why the figure of the chat moderator is a key component if we want to have a healthy and drama-free environment.
When you are a chat moderator, you are not a cop, you are not a class of security manager or a superhero, you are a user who gained the trust of both the administration and the users to always ensure harmony between users inside a chat. A good chat moderator is someone passionate and understanding of the topic of the wiki, pleasant, with good communication, but above all, responsible and mature to handle situations, work together and understand that they are part of a whole.
I went ahead and asked some of our experienced Spanish volunteers to see what suggestions do they have in regards to chat etiquette and how chat moderators should behave.
An important thing to point out is the difference between English and non-English Community Centrals. On the English chat, there is usually a great variety of people. There aren't only native English speakers, but also users who know the language but are from many countries, which makes everything more varied and it is possible that more care should be taken when certain topics are touched.
Regardless of the language, administration and chat moderation are two parts that go completely hand in hand, they have to necessarily share the same goals. If each one takes different approaches, problems inside and outside the chat will emerge. It is good for administrators to move away and act moderately, but it is not bad to see how they respond and how everything goes from time to time.
Are there any other suggestions for chat moderators that weren't mentioned in this blog entry? Please share them in the comments section below, I'm pretty sure that other users will appreciate the comments to see if the can use them in their wikis.
Thanks to the users for taking the time to provide their suggestions and the design of this blog entry!
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