Community Central

Ducksoup Ducksoup 21 September 2016

How to Handle Local Issues Before Reporting Them to Staff

Hola, Wikians!

Confession time: before I was ever a community manager, even I took part in flamewars. The internet is a strange place like that. I actually remember the first flamewar I ever got into. It was on, all the way back in the mid-1990s, and it was an argument with someone about the game Mortal Kombat II. For the record, I was right and they were wrong!

The internet was a lot different then. Know anything about the wild west? Yeah, it was a lot like that. Not as much structure. Nowadays, on sites like Wikia, you have staff members like me to help make your time online be safe, fun, and productive. That means that when problems arise, you can report them to us. Depending on the issue you bring to us, we may choose to hel…

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Ducksoup Ducksoup 10 August 2016

How Your Community Can Get An App

For almost two years now, Wikia has been designing and publishing apps to the Android’s Google Play store and Apple’s App Store. Thus far, we’ve published over 100 apps, which works out to about one new release per week. Not too shabby!

I probably don’t need to tell you that these apps have been a smashing success. In July alone, we had four million active users across all apps and 380,000 new users register with Wikia. And since we started creating apps in November of 2014, they’ve been downloaded 34 million times. That’s why we’re going to continue investing in creating new apps, as well as upgrading the apps you’ve already downloaded.

The future of apps is better integration of our new Discussions feature, which is still in active develop…

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Ducksoup Ducksoup 17 November 2015

Wikia's Portability Progress Check!

Hello, Ducksoup speaking!

A couple months back, I wrote a very long (but relevant and interesting!) blog entitled Why Wikia Evolves, in which I explained why Wikia can't sit still and why we're always trying to stay ahead of technological changes.

As part of that effort, we released a new markup for infoboxes a couple months ago. The TL;DR there: half of your traffic is coming from mobile devices these days, and fans who use them should have the best possible experience when they visit.

The first iteration of Portable Infoboxes was what product managers call a "Minimum Viable Product," or "MVP" for short, and hundreds of communities took our first-pass idea of how to improve infoboxes and ran with it. We’ve seen some really impressive uses of…

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Ducksoup Ducksoup 16 September 2015

Why We Don't Unblock You


With about one staff member per 11.8m users, that means we can't know everything that happens on your sites. The local admins will always have a much stronger idea of any context surrounding a blocking than we could ever hope to have. They know you. You're part of their community, a community they want to keep happy and healthy. That means deferring to their judgment is almost always the best idea.

Local admins also know their community much better than we do. Actions or behaviors that are verboten on some wikis would be celebrated on others. Admins know who’s had a history of stirring up trouble in chat, whose edits can be trolly, and who has a history of temporary blocks. That context is important! Staff can try, but we’ll never…

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Ducksoup Ducksoup 19 August 2015

The Future of Infoboxes on Wikia

Hey y'all! A few weeks ago, I talked with you about how Wikia makes product decisions in order to evolve, to maintain a modern platform, and to keep up with industry standards and consumer expectations. (You can see my blog about that here.) Today, we're taking another big step in the evolution of Wikia. Specifically, we're talking about the future of Infoboxes on Wikia. This may seem like a small part of the platform, but, as I'll explain here, Infoboxes are an important part of Wikia and we've made some important changes to how they’re created.

Infoboxes are everywhere on Wikia; they’re a key part of our traffic. Pages that include at least one infobox comprise about 60% of traffic in every individual community. And that’s for good reason…

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