Hello and welcome to Community Central. Community Central is a FANDOM wiki where users can come to get help creating, maintaining, and customizing other Wikia wikis. Unfortunately, it is not a generic support site. As such, Wikia staff (let alone regular users) will likely not be able to help you with this issue(s). It is suggested that you use one or more of the support methods provided by the company associated with the product(s) for which you are requesting support. You can also search the web for generic support sites that address your issue. Thank you.