Fandom can provide very little support about Roblox, the wiki itself does not have discussions or forums, and in general the specific technical help on Fandom is very limited. You could try actual Roblox forums or any official support system of Roblox.
From what I understand about Roblox, it is much like Minecraft in that there are a lot of 3rd party additions/servers out there. If you daughter was using one of these 3rd party products, contacting the game company will probably be ineffective as well. You would need to identify the 3rd party and get in contact with them.