Hello and welcome to Community Central. This is a wiki geared towards helping users create, maintain, and improve other MediaWiki-based wikis hosted by Wikia. Unfortunately, it is not a general tech support site. If this game (of which you haven't mentioned the name) has an active online community, try asking there. If not or if it doesn't work, you can either try to find the Wikia wiki dedicated to the game and ask there or contact the game's support team directly via whatever contact method the game's publisher and/or developer provides. If the game requires an account, chances are you can just create a new account.