Okay, but the question is will this have any significant impact on the user-facing side of things? I doubt most users care how many instances of ZenDesk you were running or how the requests get organized behind the scenes.
Andrewds1021 wrote: Okay, but the question is will this have any significant impact on the user-facing side of things? I doubt most users care how many instances of ZenDesk you were running or how the requests get organized behind the scenes.
I wouldn't characterize the impact as significant, but there will be a noticeable difference. We want to be transparent about these changes so that users aren't surprised.
I hate the way you changed how Special:Contact works. I cannot easily reach the bug report or anything else. I like the original better.
It's two extra clicks, though, which is still snappy. Exploring the new layout would make things easier to get used to (took me 30 seconds). I think the change to fandom.zendesk was the respectable go because it's two site infrastructures now, that and all special:contact messages go to Zendesk anyway. Better streamlining.
The new contact system creates more work for the end-user. I used to go straight to Special:Contact/bug, but now I go to zendesk site and click through three pages to get to bug report form. Then once I get to actual form, there's additional work with several new fields. Fields that used to be pre-filled (email and username) aren't anymore. The category drop-down (fifth field) is a repetition of the second page, where I clicked 'I Have Found a Bug', so why do I have to fill it here again. Then when typing subject, the form tries to further distract me with an updating list of unhelpful links.
Mostly just whining, I'll get used to it – but if fandom could auto-populate some fields, that would be great... also a direct link from initial zendesk page to ticket page...