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  • Recently when I click on an image on any article, it just show up a blank box without showing the image, and I can't go back to the page by clicking outside the box unless I reload the page. I can only see bigger image by creating new tab.

    I use PC to browse, and is this some kind of technical issue?

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    • I've been having the same issue for a while now and I figure it's because of internet speed. However, I guess it /might/ be worth a bug report just to be on the safe side.

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    • This:
      Empty Image Gallery Popup
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    • Yes, that.

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    • I have the same problem recentely, don't know if this is a bug or not.

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    • Okay, I am pretty sure this is not an Internet connection issue, because when I do the same thing with PC same thing happens repeatedly regardless which Wi-Fi I use (but if I switch to PC version on my phone, this didn't happen). And now I have left the page for more than 30 minutes, the image still doesn't load, totally stuck there.

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    • This has nothing to do with internet connection. Some specific resources have a server problem and are not being loaded. This includes the extension responsible for the popup gallery as well as some icons, like the external link arrow icons* External linkExternal linkExternal link, which are not loading (See how it should work.). If it was a connection problem, how can I see HD Youtube embed videos on the same wiki page that is not loading a 1 KB icon image?

      * These icons are calling this broken link:

      https://slot1-images.wikia.nocookie.net/__cb7800047800011/common/skins/shared/images/sprite.png

      Which is returning the following message:
      "Unrecognized request path! See https://github.com/Wikia/vignette for documentation."

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    • SapadorCastelo, i think same thing is the cause of my issues. I can't see the external link icon and neither badge icons
      Badgesssawqqwrerqasd
      Diff
      .
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    • Guys, the external link icon has been normalized, but the popup gallery is still bugged.

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    • SapadorCastelo wrote: Guys, the external link icon has been normalized, but the popup gallery is still bugged.

      contact Fandom Staff

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    • JustLeafy wrote: contact Fandom Staff

      Thank you! I've sent them this full report:

      The Lightbox is not working. It pops up an empty box without any button to close it.

      The only way to get back to the normal page view is F5 reloading the page.

      Details:

      • This has being reported by other user from other wikis [Thread:1575497|here].
      • This is a screenshot of the problem:
        Empty Image Gallery Popup
      • This has no relation with internet connection on my side. I've done many tests about it.

      This is the HTML code generated for the lightbox when I click on an image:

      <section class="modalWrapper LightboxModal" id="LightboxModal" style="width: 1010px; left: 50%; height: 628px; margin-left: -510px; top: 1242px; z-index: 5001102;"><button class="close wikia-chiclet-button"><img src="https://slot1-images.wikia.nocookie.net/__cb7800047800012/common/skins/oasis/images/icon_close.png"></button><section class="modalContent"><div></div><div class="wikiaThrobber"></div></section></section>
      

      These are the scripts loading when I click on an image:

      https://beacon.wikia-services.com/__track/special/trackingevent?c=1293400&x=kingdomthegame&a=2&lc=en&n=undefined&u=32704847&s=oasis&beacon=nKEWPAENqf&cb=37524&ga_action=click&ga_category=article&ga_label=image
      

      This:

      https://slot1-images.wikia.nocookie.net/__load/-/debug%3Dfalse%26lang%3Den%26skin%3Doasis%26version%3D7800047800012-20181213T134500Z/jquery.mustache%7Cwikia.mustache
      

      And this:

      https://slot1-images.wikia.nocookie.net/__cb7800047800012/common/extensions/wikia/Lightbox/scripts/Lightbox.js
      

      And this last one seems to be the problem, as it returns the following message:

      "Unrecognized request path! See https://github.com/Wikia/vignette for documentation."

      Thank you. Sapador Castelo.

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    • It seems to be fixed for me now, guys. I didn't get any answer from the staff, but thanks anyway.

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    • A FANDOM user
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