My occupation is Fandom Movies/TV Wiki Team, SPA B-Crat, Community Council
I am Male
Bio Hello! I’m HighJewElfKing! I'm part of the Movies and TV Wiki Manager team here at Fandom! You may see around Fandom helping out various wikis. You also can reach out to me if you are an admin on a Movies/ TV wiki community and I'll do my best to help you! I am a huge fan of South Park and have been editing on South Park Archives for 3 years and currently am a Bureaucrat over at SPA. I've seen almost every episode of South Park and love talking to people about my favorite character Kyle Broflovski! I also like to watch Game of Thrones and Futurama.
Hey there! Great blog post about surveying your community, the editors and readers. This is a topic I'm very interested in. I've been thinking about a blog post on this subject for a while. I would love to know more about some of the specific things you learned, ideas that came from the survey, and what your community is doing (or not doing) as a result. Let me know sometime when you have a moment! No rush. You can reply here or write in via Special:Contact, whatever you prefer.
Hey Bert, thanks for your comment! The idea for me to do a survey came to light in early November, when I got the idea after seeing some comments from users in our Discord. Unfortunately, (According to feedback from users and from what I have seen) South Park Archives has had a turbulent past administration who did not treat users fairly. After getting the Bureaucrat position back in May, I looked at ways we could increase transparency for some users who were previously driven away. I also wanted to know what type of pages our users were visiting as well as take user feedback and suggestions both good and bad.
After the survey, the data I found the MOST useful was the type of pages the readers and editors were visiting. Data like that to me is invaluable because it helps me as Bureaucrat and everybody else on the wiki know what to focus on for the readers. We learned that a lot of users were visiting Character and Episode pages opposed to merchandise information and object pages etc. It also revealed that our users are getting involved with the community and other fans (which is good to see) whether that's with Discord or Discussions etc.
In terms of what we are doing with the data, I opened up text fields in the survey and responded to each piece of feedback left to us in the blog post I put up on the wiki. Some of the responses I was able to answer directly in the blog post, like one user who asked if our wiki has versions in different languages. Some of the other user feedback like questions about video game content and article categories we are now looking into and working through how to improve some of those things. Some other ideas like adding behind the scenes content which was suggested by a user, we now plan to implement that later this year.
All and all, we got 132 responses on the survey and with the user suggestions we are working on improving direct areas of the wiki that we previously were not aware of as being issues. We also now know what pages to put priority over during the season and the areas of our wiki that are the most popular. We also learned what we can do better as administrators and what we can do better for the wiki as a whole.
I think doing the survey at the end of the day was a good idea. We got very valuable data and feedback that really is proving helpful this year as we go about doing projects on the wiki. I plan to do another one in November to learn what we have improved upon and what we may still need to work on. (I also did two more surveys on different dates, one for the Discord users and one for administrators to take as an evaluation of each others performance). I hope that helps and if you have any other questions I'd be more than happy to answer them! -HighJewElfKing
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