Hello <insert name here>, My name is CJRichards and I am a proud Wikia user. I am an active user on several wikis. Just for your information I will not be replying to any harassing messages. But I will always try and do my best to assist you as far as I can.
I am active on several wikis but I am always on Community Central so just leave a message below and I will answer you as soon as I can but just for you to know I live in the U.K. So I have different time zones to you.
Just for you all to know all messages will be answered in order they were sent also they will be answered exactly the same as all the other messages.
As you know, I'm blocked on The Goldbergs wiki. However, I have loads of images to uplaod to it. Do you know if it's possible to upload images to a wiki you are blocked on? I don't think it is, but I believe I did it once.
I don't really think you should change Special:Contact to Special:Contact/general. That's because it gives people forms and FAQ before contacting staff. The form and FAQ can answer their question or choose the right form to ask prior to contacting staff straight away. So next time, leave it as Special:Contact.
Community Support, Community Development, and Community Technical, are three different departments CJ, each with expertise in certain areas. S:C tickets sent through a specific filter are much more likely to be received by the proper people than one sent through /general.
They all end up in the same place, but there are additional fields in various different Special:Contact forms that help with resolving issues. For example, security reports have a dropdown for the type of security issue, a field for links and preloaded content in the main form.
Ultimately, I believe that it is best to filter users out who may have easy-to-resolve questions - such as users being blocked or if users have a local content issue. It's not just powerusers like us who use the link, but normal users who are not sure whether the form is the right path.
Joe is right, there are many more people who work on the technical team, though there are only a few that review community tickets. The rest I imagine are hard at work doing background tasks, such as updates, new feature development etc. If you take a look at Community Central:Staff (which I'm sure you've read), you will see that there are three distinct groups of staffers who take care of different areas.
If you want a further example, almost every time I filed a bug report, Kirkburn has handled it, whereas a few /general tickets have had Brandon or Sannse reply.
You are right in a way, if someone isn't sure where to submit a ticket, /general is the way to go, but leaving it as S:C as Nore suggested is more beneficial to everyone if the majority of tickets are sent through the correct forms
If so then you can click here and then it says "Name Your Wiki" Then give your wiki an address but most of the time it is the address that you named your wiki. It will get to more questions/themes so then leave me a message again and I will be more than happy to help again.
I will sir and hope your wiki goes well for you. You might want to create a blog post explaining that you have make a new wiki and you want editors to come along to the wiki. You can see an example of mine here .
The council page doesn't need special:contact/general since special contact allows users to navigate to what best fits their issue and that allows fandom users to get help from staff who are best suited to do certain things and solve certain issues