Fandom is often helped by volunteers from its communities. These volunteers never outrank administrators on a wiki, but they may have certain global user rights similar to Fandom Staff to help Fandom communities more effectively. This page outlines some of the volunteer groups on Fandom.
The Fandom Helper group is made up of volunteers working to support and improve non-English communities. Like Fandom staff, Helpers have extended user rights on all wikis, but they do not outrank administrators, and will listen and respond to the views of any community they are working on and helping with.
The Spam Obliteration and Prevention (SOAP) is a group of Fandom users who have volunteered to help keep Fandom clear and free of spam and vandalism. The group are given additional user rights that allow them to detect, delete, and revert these spam edits, and block these users. You can report vandalism and spam on the SOAP Wiki.
Global Discussions moderators
Global Discussions moderators are a group of users with permissions related to the Discussions feature. Their focus is on community management, community building and social concerns within the Discussions feature specifically. They are assigned to work on specific communities that have requested help or that have been identified by Fandom staff. You can request their help on the Discussions Moderation Requests page.
Vanguard is a group of Fandom users who have volunteered to help make Fandom's content available on the widest possible range of devices. They often hang out at the Portability Hub, where they're involved in all manner of user-generated discussions on the subject. They have been given additional user rights that allow them freer access to the MediaWiki and Template namespaces, Fandom-wide.
The Community Council is a group of users chosen from throughout the community by the staff to provide preliminary feedback on new features that are under development. While they do not have additional user rights, other than the ability to see the Community Council Wiki, these volunteer users have a "Council" tag on their profiles for the duration of their time in the group.
Issues with these groups
Sometimes, unanticipated disagreements and issues arise between users and groups of volunteers and Helpers. Should this be the case, and you are unable to resolve the issue locally, feel free to contact Fandom Staff using the contact form for help in resolving the matter.