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| + | __NOTOC__ |
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| − | Local issues are problems that are happening |
+ | '''Local issues''' are problems that are happening in your specific community but not in other communities or across all of Fandom. Local issues could include: |
| − | *Problems with other users |
+ | * Problems with other users, including admins |
| − | *Content you find incorrect or inappropriate |
+ | * Content you find incorrect or inappropriate |
| − | *Issues with your account |
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| + | * Bugs due to CSS or JS changes by admins |
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| − | *Software bugs |
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| + | * Bugs due to special settings on the wiki |
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| − | *New features |
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| − | == What |
+ | == What do I do? == |
| − | If you run into an issue on |
+ | If you run into an issue on Fandom, the best idea is to go through the following steps: |
| − | #Check if the issue is happening just |
+ | # Check if the issue is happening just in your community or in other wikis as well |
| − | #Check out the [[ |
+ | # Check out the [[Help:Contents|help pages]] and the [[w:c:community:Blog:Fandom Staff Blog|staff blog]] for announcements on new features or current issues occurring sitewide |
| − | #Talk to other users directly |
+ | # Talk to other users directly. [[Help:Talk pages|Talk pages]], [[Help:Message Wall|message walls]], [[Help:Discussions|Discussions]], [[Help:Forum|forums]], or [[Help:Blogs|blogs]] are great places to do this |
| − | #Speak with your [[Special:listusers/sysop|local admins]] |
+ | # Speak with your [[Special:listusers/sysop|local admins]]. They are the most informed of local issues |
| + | # If there is a [[Help:Wiki Managers|Wiki Manager]] assigned to the wiki, feel free to ask them any questions. Their purpose is to be of assistance to the community |
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| − | #Post to the [[w:c:community: |
+ | # Post to the [[w:c:community:Special:Forum|Fandom community forum]]. This is where community members work together to answer questions and solve problems collectively |
| − | #Contact [[Special: |
+ | # Contact [[Special:Contact|Fandom staff]] |
| − | == |
+ | == Should I contact Fandom about this? == |
| + | When it comes to local issues, staff involvement should only be as a last resort. Local administrators and community members are going to be the most knowledgeable about the culture and users of their wiki, as well as the specific issues there, so local communities are best equipped to resolve local disputes. |
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| − | There are over 100,000 wikis on Wikia, and our [[w:c:community:Community_Central:Staff|Community Support Team]] serves them all equally. Most problems on a wiki can be solved by the local community. You are the experts here, so talk with each other to see if you can solve the problem before you contact staff. |
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| + | In the communities in which they are assigned, [[Help:Wiki Managers|Wiki Managers]] are also able to help with local issues. In the event of a social dispute, a Wiki Manager can mediate to prevent conflict from escalating; if the issue is technical, Wiki Managers can either advise or contact full-time staff directly to find out more information. |
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| − | In some cases it is necessary to contact the [[w:c:community:Community_Central:Staff|Wikia staff]]. These include: |
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| − | *Closing your account (its not possible to switch your username and keep your editing history, so you will need to create a new one if that is what you want to do) |
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| − | *Closing your wiki (we tend to not close wikis because they are community-owned sites) |
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| − | *Changing your wiki's sitename or URL |
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| − | *Turning on/off features or extensions |
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| − | *You are experiencing a bug with Wikia's tools |
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| + | If you do need to contact Fandom, please include as much information about the issue as possible. For example, if there is a problem with other users, please explain the dispute and what the local community and admins have already tried to do about it. Reports about inappropriate content must include the URL of the problem page. |
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| − | == What to include when contacting staff? == |
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| + | |||
| − | If you need to contact Wikia staff it is important to provide us with as much details as possible so we can quickly and efficiently. It is helpful to include: |
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| + | In the case of reports about bugs on the wiki that are not the result of local changes, please send them to [[Special:Contact]]. Remember to include as much information as possible. Screenshots, links to example pages, and information about what browser and the version of the browser you are using are all incredibly helpful. |
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| − | *Username |
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| + | |||
| − | *Screenshots (If you need help, try http://take-a-screenshot.org/) |
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| + | == See also == |
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| − | *Wiki URL |
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| + | * Learn how to [[Help:Contacting Fandom|contact Fandom Community Support]] |
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| − | *Information about the browser and operating system you are on |
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| + | |||
| + | == Further help and feedback == |
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| + | {{Help and feedback section}}[[de:Hilfe:Lokale Probleme]] |
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| + | [[es:Ayuda:Problemas locales]] |
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| + | [[fr:Aide:Problèmes locaux]] |
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| + | [[ja:ヘルプ:ローカルの問題]] |
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| + | [[nl:Help:Locale problemen]] |
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| + | [[pl:Pomoc:Problemy lokalne]] |
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| + | [[pt:Ajuda:Problemas locais]] |
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| + | [[ru:Справка:Локальные проблемы]] |
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| + | [[tr:Yardım:Yerel hatalar]] |
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| + | [[vi:Trợ giúp:Vấn đề cục bộ]] |
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| + | [[zh:Help:本地化问题]] |
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| + | [[Category:Help]] |
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Revision as of 07:04, 1 December 2019
Local issues are problems that are happening in your specific community but not in other communities or across all of Fandom. Local issues could include:
- Problems with other users, including admins
- Content you find incorrect or inappropriate
- Bugs due to CSS or JS changes by admins
- Bugs due to special settings on the wiki
What do I do?
If you run into an issue on Fandom, the best idea is to go through the following steps:
- Check if the issue is happening just in your community or in other wikis as well
- Check out the help pages and the staff blog for announcements on new features or current issues occurring sitewide
- Talk to other users directly. Talk pages, message walls, Discussions, forums, or blogs are great places to do this
- Speak with your local admins. They are the most informed of local issues
- If there is a Wiki Manager assigned to the wiki, feel free to ask them any questions. Their purpose is to be of assistance to the community
- Post to the Fandom community forum. This is where community members work together to answer questions and solve problems collectively
- Contact Fandom staff
Should I contact Fandom about this?
When it comes to local issues, staff involvement should only be as a last resort. Local administrators and community members are going to be the most knowledgeable about the culture and users of their wiki, as well as the specific issues there, so local communities are best equipped to resolve local disputes.
In the communities in which they are assigned, Wiki Managers are also able to help with local issues. In the event of a social dispute, a Wiki Manager can mediate to prevent conflict from escalating; if the issue is technical, Wiki Managers can either advise or contact full-time staff directly to find out more information.
If you do need to contact Fandom, please include as much information about the issue as possible. For example, if there is a problem with other users, please explain the dispute and what the local community and admins have already tried to do about it. Reports about inappropriate content must include the URL of the problem page.
In the case of reports about bugs on the wiki that are not the result of local changes, please send them to Special:Contact. Remember to include as much information as possible. Screenshots, links to example pages, and information about what browser and the version of the browser you are using are all incredibly helpful.
See also
- Learn how to contact Fandom Community Support
Further help and feedback
- Browse and search other help pages at Help:Contents
- Check Fandom Community Central for sources of further help and support
- Check Contacting Fandom for how to report any errors or unclear steps in this article