Community Central
Register
Community Central
No edit summary
m (→‎Further help and feedback: Mass editing of links)
Tag: Help
(52 intermediate revisions by 37 users not shown)
Line 1: Line 1:
This articles covers how to '''report bugs''' with the Wikia software.
+
This article covers how to '''report bugs''' you find on Fandom.
   
We want your experience of Wikia to be as bug free as possible, and we welcome anyone who spots a bug to report it to us. However, in order to aid us in solving those bugs, we have a few tips about how to report them.
+
We want your experience of Fandom to be as bug-free as possible, and we welcome anyone who spots a bug to report it to us. However, in order to help us solve those issues, we have a few tips about how to report them.
   
==What should a problem report contain?==
+
== Where should it be reported? ==
  +
All bugs should be reported through [[Special:Contact]].
The more detail you can tell us about what happened, the better.
 
   
  +
If you run into issues with this, you can email the message through to [mailto:community@fandom.com community@fandom.com] instead, but the contact form is preferred.
*Browser, including version number - for example Firefox 3.0.3, IE7, etc.
 
*Operating System (OS) - for example Vista, OS X 10.5, etc.
 
*What wiki and what exact page you were on when you saw the problem.
 
*The full text of any error messages.
 
*Whether you were logged in at the time, and with what username.
 
*Specific details and steps on how to reproduce the bug.
 
*Try and make it as clear as possible.
 
   
  +
== What should a problem report contain? ==
Remember, just saying "it doesn't work" is not always that useful :)
 
  +
* Details of the issue - try to make it as clear as possible, including specific details and steps on how to reproduce the problem.
  +
* A screenshot of how the bug (when that is possible).
  +
** See https://take-a-screenshot.org for details on how to take a screenshot on your computer/device.
  +
** There are also some browser plug-ins that can make taking screenshots easier, such as [http://awesomescreenshot.com/ Awesome Screenshot] and [https://nimbus.everhelper.me/screenshot.php Nimbus].
  +
* Your device details, particularly:
 
** Browser, including version number (for example Chrome 75, Safari 12.1.1)
 
** Operating System (for example Windows 10, macOS 10.14, Android 9)
 
* What community and what exact page you were on when you saw the problem.
 
* The full text of any error messages.
 
* Whether you were logged in at the time, and with what username.
   
  +
Thank you in advance from the entire Fandom team!
==Where should it be reported to?==
 
We have a variety of places to report bugs:
 
   
  +
== Further help and feedback ==
 
  +
{{Help and feedback section}}
;If the matter needs to be dealt with urgently
 
  +
[[be:Даведка:Паведамленне пра памылку]]
:For example, unable to access the site, articles missing, important functions (e.g. deletion) non-functioning.
 
 
[[ca:Ajuda:Com informar d'errors]]
*[[Help:Wikia IRC channels]]
 
*[[Help:Mailing lists]]
+
[[de:Hilfe:Bugs melden]]
  +
[[es:Ayuda:Cómo informar de fallos]]
*[[w:Forum:Index|Central Forum]] ''(especially useful for complex problems)''
 
  +
[[fi:Ohje:Kuinka raportoida bugeista]]
 
  +
[[fr:Aide:Comment signaler des bugs]]
 
  +
[[it:Aiuto:Segnalare i bug]]
;If it is not an urgent matter
 
  +
[[ja:ヘルプ:バグを報告するには]]
:For example, a special page reporting incorrect results, graphical bugs, software spelling mistakes.
 
 
[[nl:Help:Bugs melden]]
*[[w:Forum:Index|Central Forum]] ''(especially useful for complex problems)''
 
  +
[[pl:Pomoc:Jak zgłaszać błędy]]
*Email [mailto:community@wikia.com community@wikia.com]
 
  +
[[pt:Ajuda:Como reportar bugs]]
*[[Help:Wikia Staff]] talk pages
 
  +
[[ru:Справка:Сообщить об ошибке]]
 
  +
[[tr:Yardım:Hataları bildirme]]
[nl:Help:Hoe meld je bugs]]
 
  +
[[uk:Довідка:Повідомлення про помилку]]
[[es:Ayuda:Cómo informar errores]]
 
  +
[[zh:Help:如何回報錯誤]]
 
[[Category:About Fandom]]
 
[[Category:Help|{{PAGENAME}}]]
 
[[Category:Help|{{PAGENAME}}]]
[[Category:About Wikia|{{PAGENAME}}]]
 
[[Category:Expand|{{PAGENAME}}]]
 

Revision as of 07:03, 1 December 2019

This article covers how to report bugs you find on Fandom.

We want your experience of Fandom to be as bug-free as possible, and we welcome anyone who spots a bug to report it to us. However, in order to help us solve those issues, we have a few tips about how to report them.

Where should it be reported?

All bugs should be reported through Special:Contact.

If you run into issues with this, you can email the message through to community@fandom.com instead, but the contact form is preferred.

What should a problem report contain?

  • Details of the issue - try to make it as clear as possible, including specific details and steps on how to reproduce the problem.
  • A screenshot of how the bug (when that is possible).
  • Your device details, particularly:
    • Browser, including version number (for example Chrome 75, Safari 12.1.1)
    • Operating System (for example Windows 10, macOS 10.14, Android 9)
  • What community and what exact page you were on when you saw the problem.
  • The full text of any error messages.
  • Whether you were logged in at the time, and with what username.

Thank you in advance from the entire Fandom team!

Further help and feedback