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− | This |
+ | This article covers how to '''report bugs''' you find on Fandom. |
− | We want your experience of |
+ | We want your experience of Fandom to be as bug-free as possible, and we welcome anyone who spots a bug to report it to us. However, in order to help us solve those issues, we have a few tips about how to report them. |
− | == |
+ | == Where should it be reported? == |
+ | All bugs should be reported through [[Special:Contact]]. |
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− | The more detail you can tell us about what happened, the better. |
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+ | If you run into issues with this, you can email the message through to [mailto:community@fandom.com community@fandom.com] instead, but the contact form is preferred. |
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− | *Specific details and steps on how to reproduce the bug. |
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− | *Try and make it as clear as possible. |
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+ | == What should a problem report contain? == |
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− | Remember, just saying "it doesn't work" is not always that useful :) |
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+ | * Details of the issue - try to make it as clear as possible, including specific details and steps on how to reproduce the problem. |
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+ | * A screenshot of how the bug (when that is possible). |
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+ | ** See https://take-a-screenshot.org for details on how to take a screenshot on your computer/device. |
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+ | ** There are also some browser plug-ins that can make taking screenshots easier, such as [http://awesomescreenshot.com/ Awesome Screenshot] and [https://nimbus.everhelper.me/screenshot.php Nimbus]. |
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+ | * Your device details, particularly: |
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+ | Thank you in advance from the entire Fandom team! |
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− | ==Where should it be reported to?== |
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− | We have a variety of places to report bugs: |
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+ | == Further help and feedback == |
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+ | {{Help and feedback section}} |
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− | ;If the matter needs to be dealt with urgently |
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+ | [[be:Даведка:Паведамленне пра памылку]] |
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− | :For example, unable to access the site, articles missing, important functions (e.g. deletion) non-functioning. |
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− | *[[Help:Wikia IRC channels]] |
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− | + | [[de:Hilfe:Bugs melden]] |
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+ | [[es:Ayuda:Cómo informar de fallos]] |
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− | *[[w:Forum:Index|Central Forum]] ''(especially useful for complex problems)'' |
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+ | [[fi:Ohje:Kuinka raportoida bugeista]] |
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+ | [[fr:Aide:Comment signaler des bugs]] |
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+ | [[it:Aiuto:Segnalare i bug]] |
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− | ;If it is not an urgent matter |
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+ | [[ja:ヘルプ:バグを報告するには]] |
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− | :For example, a special page reporting incorrect results, graphical bugs, software spelling mistakes. |
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− | *[[w:Forum:Index|Central Forum]] ''(especially useful for complex problems)'' |
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+ | [[pl:Pomoc:Jak zgłaszać błędy]] |
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− | *Email [mailto:community@wikia.com community@wikia.com] |
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+ | [[pt:Ajuda:Como reportar bugs]] |
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− | *[[Help:Wikia Staff]] talk pages |
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+ | [[ru:Справка:Сообщить об ошибке]] |
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+ | [[tr:Yardım:Hataları bildirme]] |
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+ | [[uk:Довідка:Повідомлення про помилку]] |
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+ | [[zh:Help:如何回報錯誤]] |
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[[Category:Help|{{PAGENAME}}]] |
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− | [[Category:Expand|{{PAGENAME}}]] |
Revision as of 07:03, 1 December 2019
This article covers how to report bugs you find on Fandom.
We want your experience of Fandom to be as bug-free as possible, and we welcome anyone who spots a bug to report it to us. However, in order to help us solve those issues, we have a few tips about how to report them.
Where should it be reported?
All bugs should be reported through Special:Contact.
If you run into issues with this, you can email the message through to community@fandom.com instead, but the contact form is preferred.
What should a problem report contain?
- Details of the issue - try to make it as clear as possible, including specific details and steps on how to reproduce the problem.
- A screenshot of how the bug (when that is possible).
- See https://take-a-screenshot.org for details on how to take a screenshot on your computer/device.
- There are also some browser plug-ins that can make taking screenshots easier, such as Awesome Screenshot and Nimbus.
- Your device details, particularly:
- Browser, including version number (for example Chrome 75, Safari 12.1.1)
- Operating System (for example Windows 10, macOS 10.14, Android 9)
- What community and what exact page you were on when you saw the problem.
- The full text of any error messages.
- Whether you were logged in at the time, and with what username.
Thank you in advance from the entire Fandom team!
Further help and feedback
- Browse and search other help pages at Help:Contents
- Check Fandom Community Central for sources of further help and support
- Check Contacting Fandom for how to report any errors or unclear steps in this article