FANDOM


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This article covers how to '''report bugs''' you find on Fandom.
 
This article covers how to '''report bugs''' you find on Fandom.
   
We want your experience of Fandom to be as bug-free as possible, and we welcome anyone who spots a bug to report it to us. However, in order to aid us in solving those bugs, we have a few tips about how to report them.
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We want your experience of Fandom to be as bug-free as possible, and we welcome anyone who spots a bug to report it to us. However, in order to help us solve those issues, we have a few tips about how to report them.
   
== Where should it be reported to? ==
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== Where should it be reported? ==
All bugs need to be reported through [[Special:Contact/bug]]. If you prefer your regular email interface, then you can email the message through to [mailto:community@fandom.com community@fandom.com] instead.
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All bugs should be reported through [[Special:Contact]].
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If you run into issues with this, you can email the message through to [mailto:community@fandom.com community@fandom.com] instead, but the contact form is preferred.
   
 
== What should a problem report contain? ==
 
== What should a problem report contain? ==
* Try to make it as clear as possible, including specific details and steps on how to reproduce the bug.
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* Details of the issue - try to make it as clear as possible, including specific details and steps on how to reproduce the problem.
* A screenshot of how the bug is manifesting when applicable. See http://www.take-a-screenshot.org for details on how to take a screenshot on your computer/device. There are also some browser plug-ins that can make taking screenshots easier, such as [http://awesomescreenshot.com/ Awesome Screenshot] and [https://nimbus.everhelper.me/screenshot.php Nimbus].
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* A screenshot of how the bug (when that is possible).
** Click the "Browse..." button (if using Special:Contact/bug) and upload the screenshot file.
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** See https://take-a-screenshot.org for details on how to take a screenshot on your computer/device.
* Browser, including version number - for example Firefox 45, IE 11, etc.
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** There are also some browser plug-ins that can make taking screenshots easier, such as [http://awesomescreenshot.com/ Awesome Screenshot] and [https://nimbus.everhelper.me/screenshot.php Nimbus].
* Operating System (OS) - for example Windows 10, macOS 10.12, etc.
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* Your device details, particularly:
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** Browser, including version number (for example Chrome 75, Safari 12.1.1)
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** Operating System (for example Windows 10, macOS 10.14, Android 9)
 
* What community and what exact page you were on when you saw the problem.
 
* What community and what exact page you were on when you saw the problem.
 
* The full text of any error messages.
 
* The full text of any error messages.
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== Further help and feedback ==
 
== Further help and feedback ==
 
{{Help and feedback section}}
 
{{Help and feedback section}}
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[[be:Даведка:Паведамленне пра памылку]]
 
[[ca:Ajuda:Com informar d'errors]]
 
[[ca:Ajuda:Com informar d'errors]]
 
[[de:Hilfe:Bugs melden]]
 
[[de:Hilfe:Bugs melden]]
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[[pt:Ajuda:Como reportar bugs]]
 
[[pt:Ajuda:Como reportar bugs]]
 
[[ru:Справка:Сообщить об ошибке]]
 
[[ru:Справка:Сообщить об ошибке]]
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[[tr:Yardım:Hataları bildirme]]
 
[[uk:Довідка:Повідомлення про помилку]]
 
[[uk:Довідка:Повідомлення про помилку]]
 
[[zh:Help:如何回報錯誤]]
 
[[zh:Help:如何回報錯誤]]

Revision as of 07:03, December 1, 2019

This article covers how to report bugs you find on Fandom.

We want your experience of Fandom to be as bug-free as possible, and we welcome anyone who spots a bug to report it to us. However, in order to help us solve those issues, we have a few tips about how to report them.

Where should it be reported?

All bugs should be reported through Special:Contact.

If you run into issues with this, you can email the message through to community@fandom.com instead, but the contact form is preferred.

What should a problem report contain?

  • Details of the issue - try to make it as clear as possible, including specific details and steps on how to reproduce the problem.
  • A screenshot of how the bug (when that is possible).
  • Your device details, particularly:
    • Browser, including version number (for example Chrome 75, Safari 12.1.1)
    • Operating System (for example Windows 10, macOS 10.14, Android 9)
  • What community and what exact page you were on when you saw the problem.
  • The full text of any error messages.
  • Whether you were logged in at the time, and with what username.

Thank you in advance from the entire Fandom team!

Further help and feedback

Community content is available under CC-BY-SA unless otherwise noted.