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This article covers how to '''report bugs''' you find on Wikia.
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This article covers how to '''report bugs''' you find on Fandom.
   
We want your experience of Wikia to be as bug free as possible, and we welcome anyone who spots a bug to report it to us. However, in order to aid us in solving those bugs, we have a few tips about how to report them.
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We want your experience of Fandom to be as bug-free as possible, and we welcome anyone who spots a bug to report it to us. However, in order to help us solve those issues, we have a few tips about how to report them.
   
==Where should it be reported to?==
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== Where should it be reported? ==
All bugs need to be reported through [[Special:Contact/bug]]. If you prefer your regular email interface, then you can email the message through to [mailto:community@wikia.com community@wikia.com] instead.
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All bugs should be reported through [[Special:Contact]].
   
==What should a problem report contain?==
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If you run into issues with this, you can email the message through to [mailto:community@fandom.com community@fandom.com] instead, but the contact form is preferred.
* Try and make it as clear as possible, including specific details and steps on how to reproduce the bug.
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* A screenshot of how the bug is manifesting, when applicable. See http://www.take-a-screenshot.org for details on how to take a screenshot on your computer/device. There are also some browser plug-ins that can make taking screenshots easier, such as [http://awesomescreenshot.com/ Awesome Screenshot].
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== What should a problem report contain? ==
** Click the "Browse..." button (if using <tt>Special:Contact/bug</tt>) and upload the screenshot file.
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* Details of the issue - try to make it as clear as possible, including specific details and steps on how to reproduce the problem.
* Browser, including version number - for example Firefox 18, IE9, etc.
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* A screenshot of how the bug (when that is possible).
* Operating System (OS) - for example Windows 7, OS X 10.7, etc.
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** See https://take-a-screenshot.org for details on how to take a screenshot on your computer/device.
* What wikia and what exact page you were on when you saw the problem.
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** There are also some browser plug-ins that can make taking screenshots easier, such as [http://awesomescreenshot.com/ Awesome Screenshot] and [https://nimbus.everhelper.me/screenshot.php Nimbus].
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* Your device details, particularly:
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** Browser, including version number (for example Chrome 75, Safari 12.1.1)
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** Operating System (for example Windows 10, macOS 10.14, Android 9)
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* What community and what exact page you were on when you saw the problem.
 
* The full text of any error messages.
 
* The full text of any error messages.
 
* Whether you were logged in at the time, and with what username.
 
* Whether you were logged in at the time, and with what username.
* Skin preference if it's not the default Wikia skin.
 
   
Thank you in advance from the entire Wikia team!
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Thank you in advance from the entire Fandom team!
   
==Further help and feedback==
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== Further help and feedback ==
 
{{Help and feedback section}}
 
{{Help and feedback section}}
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[[be:Даведка:Паведамленне пра памылку]]
 
[[ca:Ajuda:Com informar d'errors]]
 
[[ca:Ajuda:Com informar d'errors]]
 
[[de:Hilfe:Bugs melden]]
 
[[de:Hilfe:Bugs melden]]
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[[es:Ayuda:Cómo informar de fallos]]
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[[fi:Ohje:Kuinka raportoida bugeista]]
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[[fr:Aide:Comment signaler des bugs]]
 
[[it:Aiuto:Segnalare i bug]]
 
[[it:Aiuto:Segnalare i bug]]
 
[[ja:ヘルプ:バグを報告するには]]
 
[[ja:ヘルプ:バグを報告するには]]
 
[[nl:Help:Bugs melden]]
 
[[nl:Help:Bugs melden]]
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[[pl:Pomoc:Jak zgłaszać błędy]]
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[[pt:Ajuda:Como reportar bugs]]
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[[ru:Справка:Сообщить об ошибке]]
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[[tr:Yardım:Hataları bildirme]]
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[[uk:Довідка:Повідомлення про помилку]]
 
[[zh:Help:如何回報錯誤]]
 
[[zh:Help:如何回報錯誤]]
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[[Category:About Fandom]]
 
[[Category:Help|{{PAGENAME}}]]
 
[[Category:Help|{{PAGENAME}}]]
[[Category:About Wikia|{{PAGENAME}}]]
 

Latest revision as of 07:03, December 1, 2019

This article covers how to report bugs you find on Fandom.

We want your experience of Fandom to be as bug-free as possible, and we welcome anyone who spots a bug to report it to us. However, in order to help us solve those issues, we have a few tips about how to report them.

Where should it be reported? Edit

All bugs should be reported through Special:Contact.

If you run into issues with this, you can email the message through to community@fandom.com instead, but the contact form is preferred.

What should a problem report contain? Edit

  • Details of the issue - try to make it as clear as possible, including specific details and steps on how to reproduce the problem.
  • A screenshot of how the bug (when that is possible).
  • Your device details, particularly:
    • Browser, including version number (for example Chrome 75, Safari 12.1.1)
    • Operating System (for example Windows 10, macOS 10.14, Android 9)
  • What community and what exact page you were on when you saw the problem.
  • The full text of any error messages.
  • Whether you were logged in at the time, and with what username.

Thank you in advance from the entire Fandom team!

Further help and feedback Edit

Community content is available under CC-BY-SA unless otherwise noted.