Changes: Help:Contacting Fandom

Revision as of 11:04, 1 September 2020

This page explains how to report a problem to the Fandom Community Support Team relating to any Fandom community. Please don't use this page itself to report a problem - find the right page from the links below!

You can also ask for help and report problems on the Community Central forums.

Reporting copyright violations

For claims of copyright infringement, please contact our designated agent under the Digital Millennium Copyright Act:

Attn: Copyright Agent

Fandom, Inc.

130 Sutter Street

Fandom, 4th Floor

San Francisco, California 94104

United States

You may also use our new Zendesk reporting form to send your DMCA takedown notice to Fandom, or you may directly email the designated agent via copyright@fandom.com. Please include "Claim of copyright infringement" in the subject of your email. For clarity, only DMCA notices should go to the Copyright Agent.

Informal queries or requests relating to copyright or licensing matters can be sent to Fandom using this contact area.

Fixing article content

Everyone can edit articles and other pages on Fandom. If you see something incorrect with a page, just use the edit link and correct it. To talk about ways to improve a page further, or to report a problem on a protected page, use the Talk button displayed when you are viewing that page, and then add a comment there.

Reporting bugs

To submit bug reports and feature requests, please use the new Zendesk form. Please check out this page before submitting bug reports.

You can also ask about technical problems on the Community Central forums.

If you still can't solve the problem...

If you cannot solve the problem using the above means, you can contact Fandom staff using the Special:Contact page on any wiki. On that page you will see a number of different options to choose from:

If you wanted to close your account, for example, you'd select "account management" and then "I want to disable my account" and follow the instructions.

If those options don't cover what you are looking to contact Fandom about, feel free to use the general contact form.

Further help and feedback

Browse and search other help pages at Help:Contents
Check Fandom Community Central for sources of further help and support
Check Contacting Fandom for how to report any errors or unclear steps in this article

@@ Line 1: / Line 1: @@
+This page explains how to '''report a problem to the Fandom Community Support Team''' relating to any Fandom community. Please don't use this page itself to report a problem - find the right page from the links below!
-<jwplayer media-id="fwLIKEep" />
-This page explains how to '''report a problem to the FANDOM Community Support Team''' relating to any FANDOM community. Please don't use this page itself to report a problem - find the right page from the links below!
-You can also ask for help and report problems on the '''[[homepage:w:Special:Forum|Community Central forums]]'''.
+You can also ask for help and report problems on the '''[[w:Special:Forum|Community Central forums]]'''.
 {{TOCright}}
@@ Line 9: / Line 8: @@
 For claims of copyright infringement, please contact our designated agent under the Digital Millennium Copyright Act:
 ::Attn: Copyright Agent
-::Wikia, Inc.
+::Fandom, Inc.
-::360 Third Street
+::130 Sutter Street
+::Fandom, 4th Floor
-::Suite 750
-::San Francisco, CA 94107
+::San Francisco, California 94104
+::United States
-You may also use our [[Special:DMCARequest|DMCA Notice Form]] to send your DMCA takedown notice to Wikia, or you may directly email the designated agent via copyright@wikia.com. Please include "Claim of copyright infringement" in the subject of your email. For clarity, only DMCA notices should go to the Copyright Agent.
+You may also use our <!--[[Special:DMCARequest|DMCA Notice Form]]--> [https://fandom.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000940393 new Zendesk reporting form] to send your DMCA takedown notice to Fandom, or you may directly email the designated agent via copyright@fandom.com. Please include "Claim of copyright infringement" in the subject of your email. For clarity, only DMCA notices should go to the Copyright Agent.
-Informal queries or requests relating to copyright or licensing matters can be sent to Wikia using [[Special:Contact|this contact form]].
+Informal queries or requests relating to copyright or licensing matters can be sent to Fandom using [[Special:Contact|this contact area]].
 == Fixing article content ==
-Everyone can [[Help:Editing|edit]] articles and other pages on FANDOM. If you see something incorrect with a page, just use the '''edit''' link and correct it. To talk about ways to improve a page further, or to report a problem on a [[Help:Page protection|protected page]], use the '''[[Help:Comments|Comments]]''' or '''[[Help:Talk pages|Talk]]''' buttons displayed when you are viewing that page, and then add a comment there.
+Everyone can [[Help:Editing|edit]] articles and other pages on Fandom. If you see something incorrect with a page, just use the '''edit''' link and correct it. To talk about ways to improve a page further, or to report a problem on a [[Help:Page protection|protected page]], use the '''[[Help:Talk pages|Talk]]''' button displayed when you are viewing that page, and then add a comment there.
 == Reporting bugs ==
-To submit bug reports and feature requests, please use our [[Special:Contact|contact form]].
+To submit bug reports and feature requests, please use the [https://fandom.zendesk.com/hc/en-us/requests/new new Zendesk form]. Please check out '''[[Help:How to report bugs|this page]]''' before submitting bug reports.
-You can also ask about technical problems on the [[homepage:w:Special:Forum|Community Central forums]].
+You can also ask about technical problems on the [[w:Special:Forum|Community Central forums]].
 == Other problems ==
@@ Line 30: / Line 30: @@
 To talk to an individual user, go to their [[Help:Profiles|user page]] and use their [[Help:Message Wall|Message Wall]] or [[Help:Talk pages|user talk page]] to send them a message. The user will be notified automatically of the new message.
-If you find the problem is not solved after you have contacted the local community, you can address your problem to the wider FANDOM community on the [[homepage:w:Special:Forum|Community Central forums]].
+If you find the problem is not solved after you have contacted the local community, you can address your problem to the wider Fandom community on the [[w:Special:Forum|Community Central forums]] or Fandom's community [https://discord.gg/wvKeg5G discord server].
 == If you still can't solve the problem... ==
-If you cannot solve the problem using the above means, you can contact FANDOM staff using the [[Special:Contact]] page on any wiki. On that page you will see a number of different options to choose from:
+If you cannot solve the problem using the above means, you can contact Fandom staff using the [[Special:Contact]] page on any wiki. On that page you will see a number of different options to choose from:
-<p style="text-align: center;">[[File:ContactPage.jpg|500px]]</p>
+<p style="text-align: center;">[[File:Fandom Zendesk.png|500px]]</p>
+If you wanted to close your account, for example, you'd select "account management" and then "I want to disable my account" and follow the instructions.
+If those options don't cover what you are looking to contact Fandom about, feel free to use the [https://fandom.zendesk.com/hc/en-us/requests/new general contact form].
-Whether you want to [[Help:Closing an account|close]] or [[Help:Rename my account|rename]] your account, change your wiki's [[Help:Sitename|title]], or if you have other needs, click that specific option and follow the instructions you see on the screen.
-If those options don't cover what you are looking to contact FANDOM about, feel free to use the [[homepage:w:Special:contact|general contact form]].
 == Further help and feedback ==
 {{Help and feedback section}}
-[[ca:Ajuda:Contactar amb Wikia]]
+[[ca:Ajuda:Contactar amb Fandom]]
 [[de:Hilfe:Kontakt]]
-[[es:Ayuda:Contactar con FANDOM]]
+[[es:Ayuda:Contactar con Fandom]]
-[[fr:Aide:Contacter FANDOM]]
+[[fr:Aide:Contacter Fandom]]
 [[it:Aiuto:Contattare FANDOM]]
 [[ja:ヘルプ:Fandomとの連絡]]
@@ Line 54: / Line 54: @@
 [[pt:Ajuda:Contatando o FANDOM]]
 [[ru:Справка:Обратная связь]]
+[[tr:Yardım:Fandom'a iletişim]]
 [[uk:Довідка:Контакти]]
 [[vi:Trợ giúp:Liên hệ Fandom]]
 [[zh:Help:與我們聯絡]]
 [[Category:Help|Contacting]]
-[[Category:About FANDOM]]
+[[Category:About Fandom]]