FANDOM


m (Further help and feedback: Mass editing of links)
 
(26 intermediate revisions by 22 users not shown)
Line 1: Line 1:
'''[[Help:User_rights|Administrators]]''', also called admins, are users with additional tools to help with more advanced wiki maintenance (such as deleting and protecting pages), as well as policy enforcement tools like the ability to block users. That gives admins a lot of power, but there’s often a question as to what the role of an admin should be and how that power should be used. Are admins meant to be the boss of a wiki, or are they meant to be something else?
+
'''[[Help:User rights#Administrators|Administrators]]''', also called admins or sysops, are users with additional tools to help with more advanced wiki maintenance (such as [[Help:Delete|deleting]] and [[Help:Page protection|protecting pages]]). They also have wiki moderation tools like the ability to [[Help:Blocking|block]] users. This gives admins a lot of power, but there's often a question as to what the role of an admin should be and how that power should be used: Are admins meant to be the boss of a community, or are they meant to be something else?
__NOTOC__
+
==Admins should serve the community==
+
== Admins should serve the community ==
This idea is an ideal scenario, and it’s one that may not be the most practical if you have a very small group of users working on a wiki, but this is the goal you should shoot for. What this means is that admins don’t make the rules and don’t make unilateral decisions, but rather they use their tools to carry out the will of the community.
+
In a traditional community, admins are expected to serve the community. This may not be the most practical format if you have a very small group of users working on a community. Additionally, each wiki will have its own style and norms. What this means is that admins don't make the rules alone and don't make unilateral decisions. Ideally, admins should use their tools to carry out the will of the community.
   
 
[[File:GeneralAssembly.jpeg|thumb|300px|right|Communities should come together to discuss issues and make decisions, rather than being done by a small group of admins.]]
 
[[File:GeneralAssembly.jpeg|thumb|300px|right|Communities should come together to discuss issues and make decisions, rather than being done by a small group of admins.]]
  +
Let's take [[w:c:swfanon|Star Wars Fanon]] as an example. One of the central policies there is the [[w:c:swfanon:Star Wars Fanon:Manual of Style|Manual of Style]], which overviews how articles need to be formatted and put together on the wiki. This was not a policy created by the admins alone, but one that had input from the community and was voted on by the community before it ever became policy. When a Star Wars Fanon admin enforces that policy, they're not enforcing their own arbitrary ideas about what you should do. They're saying "this is what the community would like you to do." That's very important, because it brings a form of democracy to the community.
   
Let’s take [[w:c:swfanon|''Star Wars'' Fanon]] as an example. One of the central policies there is the [[w:c:swfanon:Star Wars Fanon:Manual of Style|Manual of Style]], which overviews how articles need to be formatted and put together on the wiki. This was not a policy created by the admins alone, but one that had input from the community and was voted on by the community before it ever became policy. When a ''Star Wars'' Fanon admin enforces that policy, they’re not enforcing their own arbitrary ideas about what you should do. They’re saying “this is what the community would like you to do.” That’s very important, because it brings a form of democracy to the wiki.
+
Just like in a democracy, when a community votes on decisions rather than decisions being made by an admin, it sets up an important relationship between admins and the community that says the community is the most important decision-maker for the community. Admins have lots of extra editing tools that non-admins don't have, but making community decisions puts admins into the position of not being the most important part of a community.
   
Just like in a democracy, when a wiki community votes on decisions rather than decisions being made by an admin, it sets up an important relationship between admins and the community that says the community is the most important decision-maker on the wiki. Admins have lots of extra editing tools that non-admins don’t have, but it puts admins into the position of not being the most important part of a wiki.
+
Admins should not be thought of as bosses or rulers, but as guides who are no more or less important or influential than any other user in the community. All users on communities should be equal, even those who have a few extra editing tools. After all, if admins were the only important people on the wiki, then there would be no need for users. That would certainly make building a community difficult! The title of administrator would not mean anything were it not for the non-administrators that make up most of a community, because admins are there to serve the community.
   
Admins should always be thought of not as bosses or rulers, but as guides who are no more or less important or influential than any other user on the wiki. All users on wikis should be equal, even those who have a few extra editing tools. After all, if admins were the only important people on the wiki, then there would be no need for users. That would certainly make building a community difficult! The title of administrator would not mean anything were it not for the non-administrators that make up most of a wiki’s community, because admins are there to serve the community.
+
== Admins should be friendly guides ==
+
We've established now that admins shouldn't be rulers and that decision-making should be something done by the entire community of users. You may be asking, though, if admins aren't there to make all the decisions, what can admins really do except push buttons?
==Admins should be friendly guides==
 
We’ve established now that admins shouldn’t be rulers, and that decision-making should be something done by the entire community of users. You may be asking, though, if admins aren’t there to make all the decisions, what can admins really do except push buttons?
 
 
Admins are often those who interact with the largest number of community members. This may be to give out warnings, provide corrections or in some cases to block users. Before an admin ever gets to that point, though, it’s a good idea to remain helpful and to try and guide users, even one on one, to an understanding of the community-decided rules. That’s what I mean when I say admins should be guides - they should be willing to provide in-depth support for users as they learn to contribute and better understand local policies.
 
 
[[File:RoadSignDirection.svg|thumb|250px|right|Admins are friendly helpers who can guide users towards becoming awesome editors.]]
 
 
Let’s create a scenario here where a user isn’t formatting a page correctly. Perhaps there are certain items that need to be italicized, or maybe there are specific spelling and grammar rules (American English vs. British English, for example) as there are on ''Star Wars'' Fanon. Let’s take at one way an admin could engage a user about that:
 
 
:''Hello. Please read our article guidelines. Your recent edits have not followed our rules, and you need to read them and follow them when you make your next edits. Further infractions may lead to an official warning from an administrator, or you may be blocked for a short time. Thank you for your cooperation.''
 
   
  +
Admins are often those who interact with the largest number of community members. This may be to give out warnings, provide corrections, or block users in some cases. Before an admin ever gets to that point, it's a good idea to remain helpful and to try and guide users to an understanding of the community-decided rules. Admins should be willing to provide in-depth support for users as they learn to contribute and better understand local policies.
  +
[[File:RoadSignDirection.svg|thumb|250px|right|Admins are friendly helpers who can guide users toward becoming awesome editors.]]
  +
Let's create a scenario here where a user isn't formatting a page correctly. Perhaps there are certain items that need to be italicized or maybe there are specific spelling and grammar rules (American English vs. British English, for example) as there are on Star Wars Fanon. Here is one way an admin could talk to a user about that:
  +
: ''Hello. Please read our article guidelines. Your recent edits have not followed our rules, and you need to read and follow them when you make your next edits. Further infractions may lead to an official warning from an administrator, or you may be blocked for a short time. Thank you for your cooperation.''
 
Here is another way:
 
Here is another way:
  +
: ''Hi there! I've been following some of your edits and you've done a really good job so far, but there are a few things that could use some improvement so that they follow our article guidelines. First, you want to make sure that you are using the preferred spelling. We use American English here, so a word like "armour" should be spelled "armor" in articles. I know the rules can seem overwhelming, but I'm here to help. Feel free to leave me a message whenever you want, and I'll be happy to lend a hand. Thanks!''
  +
If you were to take a look at those two styles, which do you prefer? In terms of being helpful, the second one is undoubtedly better than the first. The first one makes a general statement about how someone is not following the rules, but it does not say how. It threatens the user rather than offering assistance, which can be pretty discouraging - especially for new editors. It also feels very mechanical and not at all personal, as if a robot had written it instead of a real person.
   
:''Hi there! I’ve been following some of your edits and you’ve done a really good job so far, but there are a few things that could use some improvement so they follow our article guidelines. First you want to make sure that you are using the preferred spelling. We use American English here, so a word like “armour” should be spelled “armor” in articles. You also want to be sure to italicize the title of any movie you reference in your article, such as Star Wars instead of ''Star Wars''. I know the rules can seem overwhelming, but I’m here to help. Feel free to leave me a message whenever you want, and I’ll be happy to lend a hand. Thanks!”
+
The second one, on the other hand, is much more helpful. It tells someone exactly what it is that they need to improve upon, as well as how to improve upon it. It offers a clear sense that they can get help when they need it, and doesn't include threats. If someone ignores you after multiple attempts to help, then you can move on to giving warnings. This way, you can help users and guide them towards becoming great contributors.
   
If you were to take a look at those two styles, which do you prefer? In terms of being helpful, the second one is undoubtedly better than the first. The first one makes a general statement about how someone is not following the rules, but it does not say how. It threatens the user rather than offering assistance, which can be pretty discouraging - especially for new editors. It also feels very mechanical and not at all personal, as if a robot had written it instead of a real person.
+
== Admins are important! ==
  +
You don't want to mistake deference to the community for unimportance. Basic admin tasks like deletions and blocking may make the role of an admin seem mundane. However, admins play a crucial role in making sure that a community operates smoothly. While admins should not make all of the decisions, they can certainly be very helpful in making sure that users know how to follow local rules.
   
The second one, on the other hand, is much more helpful. It tells someone exactly what it is that they need to improve upon, as well as how to improve upon it. It offers a clear sense that they can get help when they need it, and doesn’t include threats. If someone ignores you after multiple attempts like this to help, then you can of course move on to warnings. Just never do that in the beginning. This way, you can help users and guide them towards becoming great contributors.
+
== What if I need more help? ==
  +
There are plenty of resources for you! Our [[Help:Contents|Help pages]] provide great overviews of all sorts of aspects of community management. Feel free to check out [[w:Special:Forum|Community Central forums]] where users from across Fandom can give you the assistance you need.
   
==Admins are important!==
+
== See also ==
Totally. You don’t want to mistake deference to the community for unimportance. Admins are equal partners with users, but they still play a crucial role in making sure that a wiki operates smoothly. They may not make all of the decisions, but they can certainly be very helpful in making sure that users know how to follow local rules and that’s in addition to basic admin tasks like deletions and blocking, which can sometimes make the role of an admin seem mundane.
+
* [[Help:Administrators' how-to guide|Administrators' how-to guide]]
  +
* [[Help:Bureaucrats' how-to guide|Bureaucrats' how-to guide]]
   
==What if I need more help?==
+
== Further help and feedback ==
There are plenty of resources for you! Our [[Help:Index|Help pages]] provide great overviews of all sorts of aspects of wiki management, as do our other [[:Category:Guides|guides]]. Feel free to check out our [[Special:Forum|community forum]] where users from across Wikia can give you the assistance you need. You might also consider signing up for the [[Admin Support:Main Page|Admin Mentor Program]], where a team of experienced wiki admins can come to your wiki and provide invaluable advice and knowledge about better managing and building your wiki and its community.
+
{{Help and feedback section}}
[[Category:Guides]]
+
[[fr:Aide:Bonnes pratiques pour les administrateurs]]
  +
[[ja:ヘルプ:アドミニストレーターとしてのベストプラクティス]]
  +
[[pt:Ajuda:Melhores práticas para administradores]]
  +
[[tr:Yardım:Yöneticiler için en iyi yöntemler]]
  +
[[zh:Help:管理员最佳实践]]
  +
[[Category:Administration help]]
  +
[[Category:Help]]

Latest revision as of 06:51, December 1, 2019

Administrators, also called admins or sysops, are users with additional tools to help with more advanced wiki maintenance (such as deleting and protecting pages). They also have wiki moderation tools like the ability to block users. This gives admins a lot of power, but there's often a question as to what the role of an admin should be and how that power should be used: Are admins meant to be the boss of a community, or are they meant to be something else?

Admins should serve the community Edit

In a traditional community, admins are expected to serve the community. This may not be the most practical format if you have a very small group of users working on a community. Additionally, each wiki will have its own style and norms. What this means is that admins don't make the rules alone and don't make unilateral decisions. Ideally, admins should use their tools to carry out the will of the community.

GeneralAssembly

Communities should come together to discuss issues and make decisions, rather than being done by a small group of admins.

Let's take Star Wars Fanon as an example. One of the central policies there is the Manual of Style, which overviews how articles need to be formatted and put together on the wiki. This was not a policy created by the admins alone, but one that had input from the community and was voted on by the community before it ever became policy. When a Star Wars Fanon admin enforces that policy, they're not enforcing their own arbitrary ideas about what you should do. They're saying "this is what the community would like you to do." That's very important, because it brings a form of democracy to the community.

Just like in a democracy, when a community votes on decisions rather than decisions being made by an admin, it sets up an important relationship between admins and the community that says the community is the most important decision-maker for the community. Admins have lots of extra editing tools that non-admins don't have, but making community decisions puts admins into the position of not being the most important part of a community.

Admins should not be thought of as bosses or rulers, but as guides who are no more or less important or influential than any other user in the community. All users on communities should be equal, even those who have a few extra editing tools. After all, if admins were the only important people on the wiki, then there would be no need for users. That would certainly make building a community difficult! The title of administrator would not mean anything were it not for the non-administrators that make up most of a community, because admins are there to serve the community.

Admins should be friendly guides Edit

We've established now that admins shouldn't be rulers and that decision-making should be something done by the entire community of users. You may be asking, though, if admins aren't there to make all the decisions, what can admins really do except push buttons?

Admins are often those who interact with the largest number of community members. This may be to give out warnings, provide corrections, or block users in some cases. Before an admin ever gets to that point, it's a good idea to remain helpful and to try and guide users to an understanding of the community-decided rules. Admins should be willing to provide in-depth support for users as they learn to contribute and better understand local policies.

RoadSignDirection

Admins are friendly helpers who can guide users toward becoming awesome editors.

Let's create a scenario here where a user isn't formatting a page correctly. Perhaps there are certain items that need to be italicized or maybe there are specific spelling and grammar rules (American English vs. British English, for example) as there are on Star Wars Fanon. Here is one way an admin could talk to a user about that:

Hello. Please read our article guidelines. Your recent edits have not followed our rules, and you need to read and follow them when you make your next edits. Further infractions may lead to an official warning from an administrator, or you may be blocked for a short time. Thank you for your cooperation.

Here is another way:

Hi there! I've been following some of your edits and you've done a really good job so far, but there are a few things that could use some improvement so that they follow our article guidelines. First, you want to make sure that you are using the preferred spelling. We use American English here, so a word like "armour" should be spelled "armor" in articles. I know the rules can seem overwhelming, but I'm here to help. Feel free to leave me a message whenever you want, and I'll be happy to lend a hand. Thanks!

If you were to take a look at those two styles, which do you prefer? In terms of being helpful, the second one is undoubtedly better than the first. The first one makes a general statement about how someone is not following the rules, but it does not say how. It threatens the user rather than offering assistance, which can be pretty discouraging - especially for new editors. It also feels very mechanical and not at all personal, as if a robot had written it instead of a real person.

The second one, on the other hand, is much more helpful. It tells someone exactly what it is that they need to improve upon, as well as how to improve upon it. It offers a clear sense that they can get help when they need it, and doesn't include threats. If someone ignores you after multiple attempts to help, then you can move on to giving warnings. This way, you can help users and guide them towards becoming great contributors.

Admins are important! Edit

You don't want to mistake deference to the community for unimportance. Basic admin tasks like deletions and blocking may make the role of an admin seem mundane. However, admins play a crucial role in making sure that a community operates smoothly. While admins should not make all of the decisions, they can certainly be very helpful in making sure that users know how to follow local rules.

What if I need more help? Edit

There are plenty of resources for you! Our Help pages provide great overviews of all sorts of aspects of community management. Feel free to check out Community Central forums where users from across Fandom can give you the assistance you need.

See also Edit

Further help and feedback Edit

Community content is available under CC-BY-SA unless otherwise noted.