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| − | [[File:Chatscreenshot.png|250px|right|]] |
+ | {{Central_Policies}}[[File:Chatscreenshot.png|250px|right|]] |
| + | '''Community Central Chat''' is a place to talk about FANDOM and to find help and support for your FANDOM experience. The [[Special:Chat|chat]] is monitored by a team of [[w:c:community:Community Central:Admins and mods|chat moderators]], so if you need immediate support from FANDOM staff you should [[Special:Contact|contact FANDOM Community Support]] or email [mailto:community@fandom.com community@fandom.com] directly. |
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| − | == |
+ | ==Chat Guidelines== |
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| − | As a Wikia chatmod, your primary focus is on encouraging conversation, supporting users and, in general, making sure Community Central chat is a welcome environment for all. The ideal chatmod is encouraging, and helps people feel supported and empowered. Chatmods are not police, they are guides and try to move the channel gently towards being a better place for all. This role has also been called a [http://freenode.net/catalysts.shtml catalyst]. |
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| + | *'''Be polite.''' Remember that everyone in chat is a real person just like you, so treat others the way you would want to be treated. |
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| − | ===Be Friendly=== |
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| + | *'''Be on-topic.''' Community Central Chat is a place to find wiki help and support, and to talk about FANDOM. Avoid off-topic conversation and don't disrupt the chat. If you want to talk about other topics, there are many other wikis and chats out there. You can even [[Help:Start a new community|create one]]! |
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| + | *'''Be helpful.''' Make sure to pay attention to other users and keep conversations constructive and on-topic. Feel free to offer help if someone has a question, and take off-topic conversations to private messages. But remember not to take on the role of a moderator. The chat moderators who are present in chat can handle issues that arise! |
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| + | *'''Be fun!''' Chat is a fun place that's great for meeting other FANDOM users and building a community. Relax, enjoy yourself, and help others have a good time too! |
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| + | These guidelines are enforced by the chat moderators, so please listen to them if they are enforcing the rules. If you feel that a Community Central moderator or admin has unfairly applied these rules, you should bring it up with that moderator via Private Message and respectfully explain why you feel that way. If this doesn't help, you can contact FANDOM staff via [[Special:Contact]] or community@fandom.com. |
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| − | Try to use the channel in a way that's inclusive. For example, in jokes can give a feeling of "you wouldn't understand" that excludes newer users. Remember, perception can influence reality: if chat is seen as a welcoming place, it will become a welcoming place! |
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| − | == |
+ | ==Chat Mod Guidelines== |
| + | These are the guidelines for how chat moderators and admins will conduct themselves in chat: |
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| − | Since Community Central is open for anyone to contribute to, users of all skill levels and opinions are welcome to participate. There may be users who join Community Central chat who are unfamiliar with what being in a joint chatroom is like - assume that these users want to be a part of the discussion and that any mistake they make is just that - a mistake. Be kind in your correction and offer education to them. |
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| + | *'''Be a leader.''' You're not in charge of the chat, but are leaders of the chat. Set the example by having great conversations and supporting users. The ideal chat mod is a facilitator, someone who is encouraging and helps people feel supported and empowered. |
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| − | Always try to explain why you are asking them to do something, rather than just demanding it. For example, instead of saying "no all caps!", explain that all caps can be read as shouting, and can be distracting or annoying to others. |
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| + | *'''Assume good faith.''' Users of all skill levels and opinions will participate in chat. Even if someone makes a mistake, they are still likely trying to be a positive part of the discussion. Assume that mistakes are made out of good intentions, not malice. |
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| − | ===Be a Leader=== |
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| + | *'''Ban with care.''' Banning someone from chat is rarely the first option. If a user has problematic behavior, encourage them to improve the behavior before you resort to banning them. |
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| − | The best leaders lead by example - in communications, in supporting new users, in offering assistance to all, and in facilitating conversation within Community Central chat. Once harsh words or actions are “out there” in chat, you can’t get them back. Offer points of view but do not attack, argue or retaliate. |
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| + | [[Category:Policy]] |
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| − | Chat moderators are not "in charge" of the channel, but represent the community and Wikia as leaders. Remember the primary goal is to facilitate rather than to regulate chat. |
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| − | ===Kickban with great care=== |
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| − | Kickbanning should never be your first option when facing a challenging person in Community Central chat. Kickbans should be used only in extreme circumstances, it Kickbanning is NOT a tool to "handle" someone you find annoying. Everyone is welcome in Community Central chat. |
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| − | Options other than kickbanning include: having a quick private chat to explain the problem, asking positive questions to redirect the conversation, introducing a new topic to move the conversation along, pointing people towards better places to deal with their issue (for example, [[Special:Contact]]) |
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| − | Unless a situation is very severe, always warn before kickbanning. If you kickban a user, you are responsible for responding to that person’s request for more information in a respectful, informative and factual manner. In most cases, it's important to give people a second chance, or to limit the ban to just long enough to stop the bad behaviour. |
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| − | Reasons for kickbanning include: |
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| − | * A user who is flooding due to inconsistent connection to chat (but remember to unban them shortly afterward) |
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| − | * Repeated nonsense or random comments (after being asked to stop) |
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| − | * Repeated offensive language |
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| − | * Threats or verbal attacks on others |
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| − | * Violations of the Wikia ToU (please contact staff in cases of ToU issues) |
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| − | ===Keep it fun=== |
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Revision as of 16:16, 17 May 2018
Community Central Chat is a place to talk about FANDOM and to find help and support for your FANDOM experience. The chat is monitored by a team of chat moderators, so if you need immediate support from FANDOM staff you should contact FANDOM Community Support or email community@fandom.com directly.
Chat Guidelines
These are the guidelines to help make chat a welcoming and helpful place for all users:
- Be polite. Remember that everyone in chat is a real person just like you, so treat others the way you would want to be treated.
- Be on-topic. Community Central Chat is a place to find wiki help and support, and to talk about FANDOM. Avoid off-topic conversation and don't disrupt the chat. If you want to talk about other topics, there are many other wikis and chats out there. You can even create one!
- Be helpful. Make sure to pay attention to other users and keep conversations constructive and on-topic. Feel free to offer help if someone has a question, and take off-topic conversations to private messages. But remember not to take on the role of a moderator. The chat moderators who are present in chat can handle issues that arise!
- Be fun! Chat is a fun place that's great for meeting other FANDOM users and building a community. Relax, enjoy yourself, and help others have a good time too!
These guidelines are enforced by the chat moderators, so please listen to them if they are enforcing the rules. If you feel that a Community Central moderator or admin has unfairly applied these rules, you should bring it up with that moderator via Private Message and respectfully explain why you feel that way. If this doesn't help, you can contact FANDOM staff via Special:Contact or community@fandom.com.
Chat Mod Guidelines
These are the guidelines for how chat moderators and admins will conduct themselves in chat:
- Be a leader. You're not in charge of the chat, but are leaders of the chat. Set the example by having great conversations and supporting users. The ideal chat mod is a facilitator, someone who is encouraging and helps people feel supported and empowered.
- Be friendly. As a leader, you set the tone for the channel. If you're friendly and welcoming, others will follow your lead. If someone is acting rude or confrontational, react calmly and politely as you enforce the rules.
- Assume good faith. Users of all skill levels and opinions will participate in chat. Even if someone makes a mistake, they are still likely trying to be a positive part of the discussion. Assume that mistakes are made out of good intentions, not malice.
- Ban with care. Banning someone from chat is rarely the first option. If a user has problematic behavior, encourage them to improve the behavior before you resort to banning them.
- Keep it fun. Chat should be fun for everyone, including you! If you find yourself getting stressed, it's always okay to take a break. Chat should be a place where you too can relax, enjoy yourself, and help others have a good time.