Fandom's Community Team is here to help support and grow all of our communities. We work on a variety of projects and you can turn to us with questions or concerns. Contact us using Special:Contact and let us know how we can help you with your community, and meet the members of the team below!
Community Team Overview
- Community Experience. The Community Experience (ComEx) team is primarily responsible for providing proactive support to you as editors. We do that in several ways. First and foremost, we have proactive wiki management where team members will work directly with top communities to ensure that they are getting the support and Fandom news that they need. This is through a combination of Community Managers on our staff team, as well as Wiki Representatives. We host a slew of programming initiatives that editors can attend, like more AMAs, live-streams where you can hear from us about the latest developments at Fandom to stay informed, and yearly Community Connect.
- Customer Support. Have you ever sent an email ticket into our Zendesk support queue? The person who responded to you is from Customer Support! Whereas Community Experience is our more proactive team that reaches out directly to you, Customer Support is our team of dedicated support reps who are there to react whenever you need to turn to them for help with something on your wiki.
- Community Activations. Our Community Activations (ComAct) team takes community building to the next level. Sometimes, a TV studio or a game publisher will say “hey, we want to sponsor an entire wiki about our show or game.” Our Community Activations team will make sure that those wikis, often newer ones where a community hasn’t been built up yet, looks incredible and is the best version of a wiki it possibly could be. In the case of a wiki with an existing community, our team will work directly with admins and editors to take that wiki to the next level by dedicating some of our team’s resources to helping build out more content, giving it a facelift, and finding new and interesting partnership and engagement opportunities for community members. Community Activations also works on our Official Wiki program.
Meet the Community Team
|Amber||Customer Support||Sr. Manager of Customer Support||AmbyRO||Amber joined Curse in March of 2014 as a Customer Support Specialist and now leads the customer support team at Fandom. Amber is a big fan of books in general and is an avid reader. When she is not reading, you can find her watching reality tv or working on her 5K run time.|
|Antonio||Community Experience||Community Manager (Gaming)||Antonio R. Castro||Antonio started editing wikis in Wikipedia and then started working on the Spanish Grand Theft Encyclopedia as bureaucrat. He had already been working for Fandom for 3 years as a Spanish community helper and then he became a Fandom contractor in 2011. He loves wikis about video games and entertainment, and he's passionately in love with managing communities - including wiki-dramas!
|Brandon||Community||Vice President of Community||Brandon Rhea||Brandon's been a Fandom user since 2006 and a member of Fandom Staff since 2010. Outside of staff work, Brandon also contributes to Wookieepedia. He's a pretty big Star Wars fan.|
|Brian||Community Activations||Director of Community Activations||Brian Linder||Brian works with studios, networks, and other content companies to connect them with our communities. He has been on the fan-media scene since dial-up, and loves space sagas and superheroes.|
|CzechOut||Community Activations||Special Project Implementation||CzechOut||Before there was a CzechOut, there was just some anonymous guy editing Fandom back when it was WikiCities. So he's been around for the whole Fandom story but only started working here in 2014. When not undercover on some secret Special Operations project, he can usually be found feeding a life-long Doctor Who obsession at Tardis, internally debating whether he better likes Irish whiskey or a good single malt, getting lost in a new city, or digging deep into the latest Apple® product.|
|Dylan||Community Safety||Community Manager, Safety||DToast||Dylan joined the Community Safety team in 2021. His favorite wikis are The Elder Scrolls, Nukapedia, and Wookieepedia. Outside of wikis he enjoys playing games, reading some obscure history book, and ranting about the last season of Game of Thrones.|
|Elsa||Community Experience||Community Manager (Cross-Vertical)||Hypsoline||Elsa is a Community Manager on the Community Experience team. She's an avid series consumer and particularly enjoys anything related to Science Fiction, having been raised with X-Files and Star Wars. She also likes going to concerts during her free time.|
|George||Customer Support||Technical Support Lead||Kirkburn||Kirkburn, sometimes known as George, joined the Community Support team in late 2012, having been a product manager at Fandom for several years. Kirkburn is not a recovering WoW-addict - indeed, he has not stopped playing since launch day in 2005, and it was joining WoWWiki a year later that got him into wikis. (He does play other games too.) He trained as a Civil Engineer, but is not going to make any jokes about 'building bridges with the community' here.|
|Héctor||Community Experience||Community Manager (Special Projects)||CuBaN VeRcEttI||Hector has been a Fandom user since 2007. He is bureaucrat on Grand Theft Encyclopedia and Animuspedia, besides contributing on many other wikis. He loves video games, music, sports, movies, TV... and everything that can be fun! He has been working as a Fandom staff since 2011, initially helping the Spanish community.
|James||Community Activations||Community Partnerships, Gaming||Jmt115||James came out of light speed into the Fandom Universe during the summer of 2018. Outside of being a life-long Star Wars, Marvel, and playstation fan-boy; James is an avid fan of Hip-Hop/Rap, true crime, and cooking. Some of his favorite Fandoms include the aforementioned Star Wars and Marvel Universes, Game of Thrones, Peaky Blinders, and any sort of narrative based video game-- think God of War and The Last of Us.|
|Jenny||Community Safety||Wiki Team Lead||Pikushi||Pikushi joined the Fandom team in 2019 but has been watching and loving anime for most of her life. Her academic background is in Japanese linguistics and culture - her favorite Japanese era is Heian, and her favorite Japanese dialect is Nanbu-ben. She also enjoys cosplay, playing video games, & overall, being a little chaotic.
|John||Community Experience||Director of Community Experience||JT222||Long-time listener, first-time caller John loves all things comic books. With capes branching out to TV and film, his interests broadened to those mediums as well. Beyond daydreaming about super powers, he loves cooking, visiting parks and '90s music.|
|Kim||Customer Support||Support Specialist||Kimberton||Kim joined the Customer Support team in late 2020. Kim has a variety of obsessions ranging from The Nightmare Before Christmas, Doctor Who and all things dark and spooky. Everyday is Halloween to Kimberton.|
|Lucas||Community Experience||Community Manager (Anime)||Lder1995||Lucas is a passionate anime fan and has contributed to Fandom in some capacity since 2017. His passion for anime and manga first took hold when he stumbled across a copy of the Pokemon Adventures manga in his small town's public library as a child, and has never looked back. When Lucas is not trying to make Fandom the greatest resource for anime content in the world, he's playing a video game, training for a marathon, editing a podcast, or writing some kind of media review or critique.|
|Mandy||Community Experience||Community Manager (Entertainment)||idekmandy||Mandy joined Fandom in 2015 and has been hooked ever since. She started out as an admin on several wikis before making the jump to Wiki Manager and now Community Manager. She has a major addiction to TV, horror movies, and tattoos, and when not on Fandom, you can probably find her geeking out at horror conventions or at a coffee shop making fan art.|
|Marc-Philipp||Community Safety||International Coordinator||MtaÄ||Marc took the long road to Fandom by joining through an import of gratis-wiki.com in 2008. He's been working as helper for two years until he joined Fandom staff in late 2010 to lead the team moving forward. He enjoys a wide blend of metal music, playing RPGs and surprisingly, some gardening as well.|
|Mike||Community Activations||Content Team Lead||Cavalier One||Mike joined the Fandom team in 2016. He is an active contributor and administrator of Wookieepedia, and has been editing wikis since 2007. His main passion is (obviously) Star Wars, but he loves pop culture in all forms including films, television shows, books, and comics. Also, he has no problem talking about himself in the third person. When not editing wikis, he can be found reading, playing computer games, or adding to his already extensive collection of LEGO sets. Tea plays a significant role in his life, and the day is not complete without at least several cups.|
|Sannse||Community Safety||Community Support Director||Sannse||Sannse is the longest-standing member of the Fandom Community Staff. One of her passions (aside from wikis, of course) is making jewelry. She's collected hundreds of different beads, with lava stone among her favorites. You can find her hanging out on Community Central and visiting the amazing variety of communities across Fandom. Feel free to say hello!|
|Tim||Community Safety||Director of Community Safety||TimmyQuivy||Tim Quievryn has been editing wikis since 2004 and been working at Fandom since mid-2009. Stock car racing, photography, and hiking are his main hobbies, but he loves staying to learn a little bit about the topic of each wiki he helps out.|
|Tots||Community Experience||Community Manager (Cross-Vertical)||HeyTots||Tots started his career working for game communities as a Game Master for MMORPGs. After working 10 years in game development he joined Fandom to help serve the Fandom/Gamepedia communities. He loves podcasting, table top games, and any MMO he can sink a few hundred hours in!|
|Yura||Customer Support||Support Specialist||Kuzura||Yura began as simple user on the Russian Lostpedia in March of 2008. In 2010, he joined the International Volunteers Team as Helper and since 2017 he has been working as a staff. His favorite fandoms are Avatar: The Last Airbender, Lost, The Chronicles of Narnia, Game of Thrones, Grimm, The Walking Dead, Doctor Who, Mass Effect and other popular fantasy and sci-fi tv-series and universes.|