• Sannse

    Don't Feed the Trolls

    September 11, 2012 by Sannse
    Any time you have a community of diverse people, things are sometimes going to get difficult. There are lots of reasons for disputes and disruption on a wiki but today I'd like to talk about one specific type of problem: trolls and how to deal with them.

    The first question is, what is a troll?

    A troll is someone who is acting badly in order to get a reaction. Trolling is the Internet's equivalent of a practical joke. Trolls are the people gluing a virtual quarter to the virtual sidewalk. They're out for the the LOLs at your expense.

    Most vandals are trolls. It's not just the vandalism itself that matters, it's knowing that the people on the wiki are getting annoyed. And if there is visible proof of that annoyance, then all the better! From a v…

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  • Sannse

    Converting Conflict to Calm

    October 7, 2011 by Sannse

    Wikis are all about groups of people coming together to build something. They grow best when people can work well together, agreeing on what the site should be and how to best build it. Wikis work because most people are good, and most edits are a positive addition to the project. Otherwise, we’d all be drowning in spam and vandalism, not building awesome sites!

    But every group will have its conflicts: disagreements over how things should be, arguments when participants can't get along, or someone causing a stir simply because they can.

    Each situation is different, but there are some general tips that can help everyone get through the difficulties.

    One of the earliest wiki principles was "Assume Good Faith". When we're disagreeing, it's easy …

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