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  • Sannse

    New users are something that every community needs, whether it's an established community or a brand new one. New users bring more hands to do the daily work of building and improving the content, and can bring valuable new ideas too.

    The problem is that many people make their first edit and then disappear back into the Internets. Reaching out to talk to new users is one way to help bring them into the community.

    All communities come with an automated welcome tool that leaves a message for each person when they make their first edit. This is a good start, but it's not the end of the welcoming. Each message is "signed" by an admin. That way, if a new user replies to a welcome message, there's an admin who's notified of that who can write back…

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  • Brandon Rhea

    Wikians are often at the epicenter of their favorite fandoms. You represent the biggest experts there are, not to mention that you have some of the most intense passions for pop culture in the world. That's why it's not very surprising to know that social media is an important tool for your community. What better way is there to talk to other fans and let them know about your community?

    Every day, we talk to fans on our own brand accounts, @getfandom and @Wikia, and we've learned a great deal about the importance of engaging with an audience on social media. As social media becomes more and more important in the evolving internet landscape, I wanted to share some of what we've learned with you.


    When you have a well-established community, you…


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  • Sannse

    You and Your Socks

    March 16, 2016 by Sannse

    Allow me to introduce to you User:Sanns sock. She's a pleasant enough sort of user, not very active on Wikia, but she's been around for a while. She's useful when something goes wrong and there's a need for some non-staff testing.

    Then there's User:Sanns bot. She's retired now, but used to do some work around Wikia every now and then. Just routine spelling corrections and other simple changes.

    There's also User:A user name with spaces, User:Sannsetestingagainandagain and, for some reason, User:APrettyPinkPotofPreciousPetunias.

    As you might have guessed, these are just some of the accounts I've made on Wikia over the years, my "sockpuppets". Most of them were made to test various features and verify bugs. Although, as an old Uncyclopedian, the…

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  • Mira Laime

    We’ve given plenty of advice in the past on how to deal with trolls, annoying users, and bad admins. But what if that user who is upsetting the community is a bureaucrat, and can delete anything and block anyone they like?


    As in any dispute, the best option is to talk it out: Stay calm, assume your bureaucrat isn’t evil, but just coming from a different point of view, and see if you can find a way to work together.

    Try these options, if a bureaucrat is causing trouble:

    • Talk to the bureaucrat: Leave them a message and let them know what you think they should do differently, and why (be nice about it).
    • Talk to the other bureaucrats and admins: Maybe they are on your side and willing to discuss matters with the troublesome bureaucrat on your beh…

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  • Ducksoup

    Why We Don't Unblock You

    September 16, 2015 by Ducksoup

    Greetings.

    Wikia is big. And I mean big. There are 350,000 communities on Wikia, with 166 million unique visitors a month. Those numbers aren't joking around. When I recited them to my mother, her eyes got sort of big and she said, “wait, how many people are in community support again??”

    And that's a legitimate question! There are eight of us that provide direct support in English. Then dos en Español, eine auf Deutsch, yi ge Zhong wen yuan gong, один на русском, ichi in Nihongo, une en Français, e uma em português. I'm sure most of you have interacted with one of us at some point.

    With one of us per 11.8m users, that means we can't know everything that happens on your sites. The local admins will always have a much stronger idea of any conte…

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  • Sannse

    The Zen Admin

    September 29, 2014 by Sannse

    Today's topic was suggested by 452, and it's a good one. We've talked about the attributes of the ideal admin, and about the best ways to react to trolling. But between that is the best way to react to users you dislike or are causing problems on the wikia in ways other than simple trolling.

    This is related to "Don't Feed the Trolls," but there are some differences. Not feeding trolls is generally about not giving feedback to those that are editing specifically to get a reaction to their disruption. But sometimes there's more involved than that, and sometimes your reaction is not just about not feeding, it's also about your own effect on the wikia and its community.

    So let's talk about your reactions to vandals, users that don't listen, or w…

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  • Sannse

    Back in May, I talked about how to become an admin. Today we're going to look at this from the other side: how should you choose a new admin?

    The choice of admin or bureaucrat on a wikia is a very important one. A good admin can grow and nurture the wikia, and make it thrive. A bad one, at worst, can cause major disruption and destruction.

    There are different views on how many admins a wikia needs. Some prefer to have many, to divide up the admin tasks between them, and to make sure some are always available. Others prefer a strong core of the best candidates, to make it easier for them to work directly together and in tune. I would advise starting with a very small group for a new wikia, and then deciding how many works best for your commun…

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  • Sannse

    How to Get Unblocked

    July 16, 2014 by Sannse

    Recently I talked about why staff don't change admin decisions to block. But that didn't answer the related question of how do you get a block removed on Wikia.

    Of course, the first way is to not get blocked in the first place! I've often heard people protest their block when they were clearly doing something wrong. So if you get blocked because you replaced the main page with "aasdkadkj" then my answer to you is "don't do that then".

    But even if you act perfectly, there are reasons that you might get blocked. There might be a misunderstanding, or you may have broken a rule that wasn't obvious, or you may have come across an unreasonable admin.

    So my first advice is to take an honest look at your actions. Is this really a bad block, or were you d…

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  • Sannse

    I Want to Be an Admin

    May 14, 2014 by Sannse

    People on Wikia want to help. It seems to be a characteristic of people around here, and is something really special about our community. Often that urge to help leads to questions like "please can I be a chatmod?" or "how can I join the VSTF?" So today let's look at that.

    The most important thing to know is: you don't need to have rights or a profile badge to be helpful. Of course you need to be careful about not trying to take on a role you don't have - there is a difference between being helpful and trying to take over from those whose job it is to manage the wikia. But there is a lot you can do without the admin profile badge, and a lot of pride and satisfaction you can get out of doing it.


    The route to becoming an admin or getting other …


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  • Sannse

    A few weeks ago I talked about why staff don't remove bad admins. But that's only half the story. Bad admins still sometimes need to be removed, and that's what we will look at next.

    Young wikias tend to be run almost completely by the Founder. They set up the wikia, make the decisions of its content and scope, and choose who else should have admin and bureaucrat rights. At this stage, it's generally best for unhappy people to vote with their feet. If they don't like how the wikia is being run, then it's a good time for them to move on and find or start a better one! It's a form of survival of the fittest, or in this case, survival of the best managed wikia.

    More mature wikias tend to be run by admins selected by the community and will often h…

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