I know that Fandom Support is for a wide range of things, including taking care of blocking users who might be vandalising wikis or adding NSFW etc. and I know that you contact SOAP for significant vandalisms.
Do you contact SOAP for all vandalism blocking instances? For example — a user adds a slur or a NSFW image to a page, but since it’s only one page and a couple of edits, the local admins take care of the rollbacking easily, and fix the page up quickly. When reporting the user to be G-blocked (i assume, since NSFW is against Fandom TOS), do you report to SOAP or Fandom Support?
I’ve always reported users who add NSFW and such (breakages of Fandom TOS) to Fandom Support. But sometimes SOAP is available quicker/during times when Fandom Support is not. So do I report to SOAP for user blocking regarding vandalisms that have already been reverted — major and minor?
Also, should I be reporting NSFW in places like discussions, comments, and message walls to SOAP or Fandom Support. Or is there a preference at all?
I don’t want to be reporting to Fandom Support when I could be reporting to SOAP (which usually results in a faster response). But I also don’t want to be reporting minor or incorrect issues to SOAP if they should only be reported to Fandom Support.
Sorry for the length — just wanted to be clear.
Thanks!