Ok. I think you mean she had 2 accounts and her account was disabled twice. Many users mentioned yesterday that she was underage, that’s probably why she was blocked before. But she made another “alt account” and came back which is not allowed.
Ae is 12 3 1 but she didn't know it was rule, she could not understand the rules as ae mainly speaks Spanish, like me, ae would have left aer account if ae new