Board Thread:Support Requests - Getting Technical/@comment-27593112-20160113040805

This is probably a very simple answer but I'm quite new to this and was wondering if I could get some guidance! I couldn't find an answer that wasn't getting too complicated with other issues. I'm using the premade Infobox: Character template and I managed to add my photo to this page (http://magicverse-the-other-side.wikia.com/wiki/Kayla_Barros) after messing with it for a little. I tried to repeat my steps for this page (http://magicverse-the-other-side.wikia.com/wiki/Brian_Woods) but no picture comes up. Tried dragging and dropping from multiple locations (Google, desktop/computer destination, photos section of wiki) and pasting url's but no success.

Any help would be much appreciated! Like I said, I'm sure this is a pretty basic function but I want to figure it out before I move on. 