Forum:Logo and favicon do not show up

Hi,

I'm creating a new wiki in Portuguese language at http://pt.cromopedia.wikia.com/. I started it by following the advice on uploading the logo and favicon first. I created a 16x16 Favicon at http://tools.dynamicdrive.com/favicon/ and uploaded it to Favicon.ico. However, the picture doesn't show up. The favicon of my wiki is still the Wikia one. Also, I created two logos with the correct dimensions using Gimp and Inkskape, and uploaded both to Wiki.png. However, none of them showed up - only the Wikia logo does.

Could you please help me? I'm out of ideas. Thank you! Hélvio 19:40, November 29, 2009 (UTC)


 * Hey Hélvio, it appears both seem to be working -- if you cannot see either one then it's most likely cache. It works for me, and once your browser stops holding onto the favicon (they cache this very badly) and logo (this gets cache a lot, but if you clear your cache you should be able to override this.) Anyway, everyone else will see them correctly except you until a couple days when your cache clears itself. Joey (talk) 20:29, November 29, 2009 (UTC)


 * Thanks for your reply, Joey! It happens that I can't see the logo nor the favicon in either Firefox, Chrome or IE8, even after I clear the cache. I asked some friends to check if they could see my logo in their browsers, but they can't too. Only the standard blue Wikia logo and favicon are visible. Are you saying that you can see a chocolate cookie as a favicon and logo? Cheers. Hélvio 21:07, November 29, 2009 (UTC)


 * It appears this issue may be beyond you and be on Wikia's end. Where in the world are you located? Thanks. Joey (talk) 21:25, November 29, 2009 (UTC)


 * I'm in Coimbra, Portugal. Hélvio 21:39, November 29, 2009 (UTC)


 * OK, confirmed issue with the Wikia cache servers. Ticket filed and it will be looked after tomorrow. Joey (talk) 00:25, November 30, 2009 (UTC)