Board Thread:General Discussion/@comment-14250-20200117080956/@comment-44918333-20200123234057

Tycio wrote: I think that might be a myth? Does it really say anywhere that staff absolutely require a TOU breach to intervene?

WSDRBA gets cited yet:
 * "we so often refuse to get involved"
 * "there are still times when we do get involved"
 * In general, staff are most likely to intervene in situations that involve the Fandom Terms of Use or are otherwise very serious"
 * "sometimes we may get involved simply because we believe that would be the best thing to do in that specific situation"

TOU-breaches are all very serious, so I think the key is "very serious" = "most likely" while "less serious = "least likely", but no hard lines seem to be drawn.

That sounds like there is definitely a lot of wiggle room. Staff are clearly hesitant to get involved, and probably loathe to do so if a user hasn't made it clear how they have attempted to (or are unable to) exhaust other avenues of resolution first. The issue is defining "serious". Almost everyone thinks their case is "serious". From what few cases I have seen the resolution.