Thread:Sannse/@comment-4598065-20200116210501/@comment-8-20200117164718

Bug reporting isn't always a quick process. Sometimes we can have a look, see the problem and even fix it ourselves. But sometimes we have to go through a longer process: we gather all the information (location of the user, location of the bug, browser, OS, etc.), check to see if it's a known bug or one that's recently been reported a lot, test it ourselves on different set-ups, and (if we can't reproduce it, and there are no other reports) get the user to try several different steps to trouble-shoot. Then, if it's not fixed by that, we either fill out a form to report it to the techs, or let others in the team know to look out for it so we can confirm and get more information.

All this can take a while, including the time that it takes to send emails back and forth. But using email means we have a record of what's been done, so that we can see if there is a general problem and how many are affected by it.

Serious bugs with verification get higher priority that those that don't affect use of the site and are only seen by a few people. Low priority bugs can take a long time to be fixed (sometimes they simply never get to the top of the queue!)

But anyway, I wanted to explain this, but certainly don't want to argue with you 🙂 I'm sorry you didn't have a good experience on Discord.

(Also, please be careful! Wikis aren't worth an accident!)