Board Thread:Support Requests - Getting Technical/@comment-7345250-20160505214042

For the past seventy-two hours, at least, I have been unable to access any chat rooms supported by Wikia. This problem is not limited to one device; rather, both my desktop and mobile device have proven unable to access any chat room. The problem did not appear in the mobile device until at least one day after it appeared in the desktop.

I have attempted to resolve this problem on my own through the following methods.


 * Refreshing, bypassing, and purging my cache
 * Logging in with dummy accounts on three different browsers (Firefox, Internet Explorer, and Google Chrome)
 * Flushing DNS
 * Disabling all firewalls
 * Disabling and later deleting all Javascript and CSS content related to this account

I did some looking around Community Central and noticed that users were experiencing similar difficulties following the April 27th update. In addition, all comment sections' page numbers have been broken since the update, which leads me to suspect the problem is related.

https://i.imgur.com/yHxOn9c.png

However, these issues seem to have been resolved by the methods described above. I have employed the methods prescribed since the update, but I have met no success. All chat rooms still appear blank. This is especially frustrating because I am an administrator of the MLP Wiki, and this development is certainly keeping me from performing as I normally ought to.

I have submitted a report to Wikia Support, but I thought it would also be prudent to consult the community itself. Might the issue be something I have not considered? Are there any fixes I have not tried? Is anyone else experiencing this problem at the moment?

Thank you. 