Thread:Sannse/@comment-24709713-20160411233007/@comment-8-20160412160036

There are a few reasons I don't go on chat when someone requests it on my wall. There first (and maybe most obvious) is time-zones and other work. I wasn't working yesterday (although I popped in to look at a few messages) and I am often asleep or out of the office when a message is left.

And even if I'm in the office, I may be working on something else, we do a lot in the background and can't be watching for messages all the time. I usually look once or twice a day to catch up on messages.

Also, for important things, I don't like to use chat. That's because there is no easy record. We have a chat bot, but I prefer the record of a message wall or, better still, a Special:Contact mail to keep track of what's going on.

So while I do take PMs while I'm on chat, I can't come on one request, and I can't chat there, it's just for genuine issues - and I'm likely to send you to S:C anyway. SDS is correct that I need to know what the problem is to help on PMs, it's not just a general talk space for me.

Sorry for the long reply, I wanted to be clear