Board Thread:Support Requests - Getting Started/@comment-37044154-20190118003910/@comment-168424-20190120160052

Following the WhatLinksHere for the template above... the template is definitely being used and renders fine a page and in VisualEditor.

The whole problem could just be a bug with the VisualEditor and the OP's browser, but apparently the solution went down a different path, so we won't know until the OP tries it again.