Thread:Merrystar/@comment-5397917-20120730121223/@comment-3030984-20120730122221

Staff are generally not available at the weekend, so yesterday would have been the first chance they would have had to look at it (only if they had time, which I doubt). Please be patient - someone will look at the request within a week or so.

Requests on that list appear in the order they were created. Approved requests are moved to a different list, and staff work from the bottom up. There are many more users who have had to wait longer than your three days.