User blog comment:Sannse/Don't Feed the Trolls/@comment-5076341-20120913060634/@comment-8-20120913164107

There's definitely a balance needed. If we don't talk about trolls at all, then no one will know how to deal with them.

It's the same problem with messages to a troll about a ban. On the one hand, they can be useful to help other people understand what's going on, and to explain the ban if the banned user isn't a troll. But on the other hand, they are a response, so might feed the troll to some degree.

There (and here) the answer is to keep the messaging as factual and un-emotional as possible. So my blog post doesn't give actual examples, or link to specific accounts or incidents. Hopefully it gives enough information to be useful, without falling in to "feeding".