User blog comment:MisterWoodhouse/The future of Chat/@comment-45372202-20200806011648/@comment-38401682-20200806061434

That was pretty much covered in the blog. "Improving" something that hasn't been touched for almost nine years isn't an easy task, nor beneficial. You also have to understand that Fandom isn't a company that develops chatting app, but wiki platform with strong community-first attitude. Even if Fandom decided to improve chat, it wouldn't be profitable and inevitably dedicated alternatives would be better for various reasons.