User blog comment:Ducksoup/Why Wikia Evolves/@comment-24984728-20150702010615/@comment-20644-20150702053400

This is a good comment. It's a good discussion point, and I want to address it.

The trouble with the argument you're making, as presented, is that it defines "listening to our complaints" as "doing what we tell you to do." That places an impossible expectation on Wikia, and then allows people to point towards Wikia as being terrible for when we don't meet that impossible expectation.

We're not always going to agree with every piece of feedback. Sometimes the data we have won't agree with every piece of feedback either. Sometimes there are certain changes that just have to be made regardless of what the feedback might be. But to say that we don't listen&mdash;i.e. to read every piece of feedback we receive and give it the consideration it deserves&mdash;is quite simply not true. We have the Community Council, where Wikians can provide feedback on products before they're released. We have blogs here for you to provide feedback. In some cases we do make changes based on feedback -- like how we tweaked the global nav, for instance.

I know you probably have certain things that you like on Wikia that you want to stay as they are, and certain ideas about how Wikia should be. That's totally valid. I can understand why you would be frustrated if a product decision doesn't go your way. That's natural human behavior. But disagreeing with a decision that we make should never be mistaken for the idea that Wikia doesn't listen. We always do.

You just need to remember that listening to feedback doesn't mean we're always going to agree with the feedback, because there are many, many factors that go into decision making, as Andrew laid out in this blog.