Thread:Merrystar/@comment-32544157-20170825082246/@comment-11001-20170826020055

Hello. There is no problem with a new account using the same email address as a previous account that was closed. The Dudess48 account was permanently closed two months ago, and it should not be possible to log into it. I have looked at the other 3 accounts you linked, and there is nothing obviously wrong with any of them. What happens when she tries to log in? What "reverts" to Dudess48?

Is the problem the name that automatically appears in the login window? Because that is something that may be filled in by the browser from saved information. In that case it is likely her browser has the old account name saved, and also her email address saved. But you cannot log in with an email address; you must put an account name in the form.

She can login with the new accounts however -- she just needs to type in the information herself. If she remembers her passwords she should be able to type in the new names/passwords, and then request to close any accounts she no longer wants to keep. If she has forgotten the new passwords then she needs to fill in the user name and click the "Forgot password" link to get a new one.

In general, to help with the accounts the owner of them would need to contact us through Special:Contact, using the email address she used to register the accounts.