User blog comment:Storm Serenity/Introducing Project Lifeline/@comment-5448890-20140412200701/@comment-8-20140415161348

Staff always try to be sensitive, but we aren't able to give counseling, or even give the peer-to-peer support that's being offered here. That's why I'm so pleased to see this project :)

What staff can usually do, is to give resources and encourage someone to use them. The ideal is for them to get help in their offline life, although of course that can be incredibly hard.

At times, we also have to remove someone from chat to look after the other people there, who may be getting very distressed too. And, of course, in some situations we may need to try and get direct help via emergency services

So if there is a serious risk, I would first of all suggest you contact your local authorities for help. But if you are unable to do that, then you are welcome to contact staff instead.