Board Thread:Support Requests - Community Management/@comment-38144194-20190812123350/@comment-38078079-20190812154342

It shouldn't be weeks. It may even be a few hours (if they're online).

They ignored you before, I would guess, as they treated the message like spam. They get dozens and dozens of people asking for this and asking for that and not reading ToS or rules or FAQs, and they also can't memorise every issue and every interaction. . . they likely made it a low priority, as they assumed - maybe - you were a random user just wanting to be bureaucrat.

Try a message like:

"Sorry to bother you. 

"I applied to be bureaucrat on x wiki, but - due to a misunderstanding - I was only given admin rights. I fit all criteria to be a bureaucrat; I contacted staff, who forwarded me to support, and they told be to re-submit my request. Here are the links to show I have resubmitted my request, as well as that I have community support to be bureaucrat: link 1 and link 2. 

"I thank you in advance for any help."

If they don't reply then, sure, there's a deeper issue at play.