Board Thread:Support Requests - Getting Started/@comment-28845529-20160902194720

I'm using an iPad Pro with iOS version 9.3.5 and Safari 6.0.1 and when I try to edit my profile page, I cannot access the visual editor. It is the default in my preferences and I select it from the drop down menu but when it opens, it's the source version with no option to switch to visual. Other people can see the visual editor on my page but I can't. Is there something I can do to fix this? 