User blog comment:Yatalu/What makes good user support/@comment-5558012-20150710213714

Agh! Created another long post only for it to disappear (this time it didn't post). Maybe I should copy everything before every post. Not in the mood to rewrite it all (but probably will get most of it anyway).

Great blog, one of the best I've seen in a while.

I've helped many people for a while now, but I've always loved the knowledge aspect. I enjoy reading many forum threads, even if I know I won't be involved in them. Reading problems and their answers has always been interesting to me. I follow one every now and again just out of the mystery of the answer. Some of my favorite are when the most advanced editors post thread though (not surprisingly) they aren't always answered.

One additional thing you didn't mention was giving a simple "thanks" when a problem is solved. People like to know that their time/effort is appreciated/making a difference. Most of the time it doesn't bother me but sometimes hearing nothing back makes me think I wasted my time.

Thanks for the cat. It cheered me back up.