User blog comment:Master Ceadeus 27/Screenshots and Chat Logs/@comment-4957813-20140621185420

When it comes to moderating issues in chat I wasn't there for, what helps is to know the story from how each side sees it, then get information from observers who were uninvolved. I usually get information from 3-4 uninvolved people in addition to the involved. My decision is usually based on how well each recount matches up. Usually situations aren't made up if several people recall the same thing happening.