Board Thread:Support Requests - Getting Technical/@comment-82005-20130618081653/@comment-1330470-20130618083721

Contact requests virtually never take more than three days or so to get a response, and 100% of successful requests return an automated "Request received" email within seconds. If it's been more than three days or so, and you never received the email, try this.
 * 1) Go to Special:Preferences and check the email address associated with your account.
 * 2) Check that email. If you do not have a "Request received - Rename wiki" (for example) email, then you did not successfully send in the request, because 100% of contact requests receive these emails.

I would recommend you send in another request or try emailing community@wikia.com (it's another way to file a support request).