Board Thread:General Discussion/@comment-33668185-20181229231243/@comment-35262387-20181231071055

Noreplyz wrote: Lady Furude wrote: I've got an assumption that this thread might not have any effect at all. We continue to write huge posts about our moderation system being corrupted and uneffective, but is there anything that's going to change? We'll definitely try our best to act on some of the feedback in this thread. There's some that I personally feel are just a bit exaggerated, but we are definitely seeing some key takeaways.

Last year, I spent the time to collect feedback and gather survey responses, and we ended up submitting a document of problems and potential solutions and ideas we could do in chat and on the wiki. This resulted in us changing the chat guidelines for the first time in two years - which wasn't fully what was suggested, but what I felt was a step in the right direction.

Since 2018, Jr Mime and I rewrote and ran the chat bot, and we have always been tweaking and improving the bot to this month, based on the chat reports we have been receiving from the community. glad to hear you've put some effort to improve the system. I just wonder, is there anything that's going to change, according to this thread? You're talking about changes related to methods of your moderation, however I see you should check whether your team remains the same or gets new members.

just look: your members complain they risk their mental health every time they do their job. I understand it's a "volunteer" work. However, in this case, why not invite more people?

and a small advice from a user who has been on your place already: people always hate the ones who have higher places than they do. I'm saying it for these ones who admit they lose their mental health during moderation process. It's a common thing and there's nothing we could do with it. Members of moderation team should understand this truth completely and not take absolutely all comments seriously. And not ignore the constructive comments, too.