Board Thread:Support Requests - Community Management/@comment-16461120-20160205015858

Help! I messed up. :(

I'm an Admin for the Marvel Database who misunderstood something and put a temporary ban (30 days) on a user, but once I had talked with them, I realized my error and unblocked them with my apologies; however, for some reason they still can't edit?

I doublechecked that it registered the unblock in their block log, asked them to log out and log back in, and even reblocked and unblocked them a second time to try and resolve things.

After all that failed, as a last ditch effort, they agreed to have me block them a third time for the minimum standard expiry time (2 hours) and let it expire naturally, but even that didn't work, so I'm wondering if anyone anyone has an ideas on what the underlying issue might be or what else I might try to fix my error?

Thanks in advance for your time. 