Board Thread:Support Requests - Getting Technical/@comment-37926156-20190706131923

I want to change my username because it has a stupid sounding name and i want to change it but i cant do that because i need to confirm my email but i cant do that either because i forgot my old password (never changed) but i cant even do that because when i click to reset my password, it says there is an error processing my request. What error is this? what is my old password? im sure im doing everything correctly? 