Board Thread:Support Requests - Community Management/@comment-216.181.221.72-20160117185426/@comment-26437440-20160117192216

Admins can ban for any reason they want, and generally Wikia staff doesn't interfere with what local admins do.

As far as hate messages, slurs, etc go, I believe that's something staff will look into, but when you contact staff you need to include examples. Screenshots are generally discouraged, but if you can provide links to the bad messages or harassed users then staff will take care of the issue.