Board Thread:General Discussion/@comment-35054740-20191116055452

FANDOM's zendesk feedback system is completely useless. I've used it several times and I've got no help at all.

The first time I used it, I was trying to report an abusive user as the admin on the wiki refused to do anything about it. I included this fact in my submission. The first reply I got from community central was "please report this issue to the admin". Like, what's up with that? When they finally realised that the admin was being biased they told me that they couldn't do anything and that it was out of their hands. What's their job then? What are they doing if it's not their job to help people on wikis with clear issues that can't be solved locally?

A few months later I was blocked from the entire fandom network for no reason. Apparently I vandalised/other disruption and made spam wikis. I did neither. I reported this issue to FANDOM who replied asking me for a screenshot of the "you have been blocked" box, even though I included an image of it in my original message! I swear that the staff don't even read the first message, because the reply I received was the same one I got when I was unfairly blocked on a wiki earlier this year.

Anyway, that's my rant done. The feedback system needs a real overhaul. 