Board Thread:Support Requests - Getting Started/@comment-85.242.182.128-20160213183743

I'm Wiki-LPS100 from Dreamworks School of Dragons wiki. A while ago, my computer died (I have a laptop now); however, I kept all the passwords in a notebook... except the wiki password because I forgot about it. So, like always, I ask for a new password request:

I wrote my username, confirmed and it tells me that I have recieved an email. I looked for it and there's no emails about it; I made sure I wrote the correct username (everytime I wrote my username in other ways, it didn't worked) and see if the email is correct, and yes, everything was correct (I even looked at all the folders for it). I waited the 24 hours, resended the renew password request: again, no email whatsoever. I deleted tons of useless emails I had, waited the 24 hours, reask for it and, once again, no email.

Is there something I'm doing wrong? Or is there a glitch in the email? 