Board Thread:Support Requests - Getting Started/@comment-26830780-20151221171850/@comment-25952539-20151221184540

For that particular coding of Template:Infobox Character, you have to use the full image code: that is,. Here's how I fixed it.

You might also consider upgrading to a portable infobox so that your infoboxes are viewable on mobile as well. Check out Help:Portable infoboxes.