Board Thread:Support Requests - Getting Technical/@comment-34448016-20180125105625

Hiya, absolute newbie to coding so I'm having some trouble with the infoboxes. I basically need one like this one and following some instructions from this help page (Copying templates from other wikis section) had me copy/paste both it and the /doc version yet mine looks nothing like it. Here's what mine turned out like if it helps. What am I doing wrong? x.x Please and thank you! 