User blog comment:DaNASCAT/How to Report Bugs to Wikia/@comment-168424-20140927000704/@comment-452-20140927030023

I pretty much exclusively use /general for all my support tickets, and I don't remember ever having been asked to use a specific form, so I don't think it really matters.

I think the main purpose of each different form is to ensure they get the information they need - which I tend to provide anyway.

I imagine that the tagging of each separate page might help speed up the ticket triage to assign the ticket to the appropriate staff member. But using a concise subject line probably has the same effect.

I doubt using /bug it speeds it up much, as I've received the copy/pasted "we apologise for the delay blah blah" paragraph many times, without once being told "For a faster reply, be sure to use the /bug page", etc.

BTW, the "Browser type and version" cited in the post is kinda redundant, as that information is automatically recorded and displayed at the bottom of the ticket, along with
 * Username
 * Email
 * Link to userpage on the current wiki
 * Wiki ID
 * Wiki language
 * IP address
 * User ID
 * User language
 * A/B tests
 * Links to Special:LookUpUser