Board Thread:Support Requests - Community Management/@comment-1807002-20160116094252

So I have rubbed a new contributor the wrong way despite me trying to practice Assume Good Faith Policy, despite me linking wiki common practices (keeping Neutral point of view and later on Assume good faith ) to help the contributor understand my reasoning, I am getting hostility. The edit I reverted was or theirs was highly personal opinion and even read as a forum reply, not very Article neutral, and over explaining (I admit I didn't find anything worth keeping so I reverted their edits but went to their wall to explain). I suggested they put the personal comments/experiences in the comments.

I admit there is a fault on my end, I allowed User Guides in the Wiki and the first one I wrote and this is the Article in question. I went out of my way to have a visual (with a slideshow step by step guide) and simplified written explanation beneath it (not to overly complicated). If someone was to edit to refine it more neutral or better wording for explanation I would not object. This same guide I posted on the official game forums and it was greatly received. But if this is what is going to happen when users cannot edit it to their personal liking (especially not really following neutrality), I may discourage all Guides on the Wiki from now on (or on User Pages only).

So now they are basically labeling me basically a dictator. From the original response from this user they come across inexperienced with Wikis (seeming to not understand how category pages work). So I gave them some explanation and links on how to create pages, how categories work and that we the admins may end up editing their created pages (just so they would not be alarmed). The contributor took this with great insult. Stating they are an admin themselves, that 'our Wiki was no wiki and might as well be a blog' and is clearly my opinion based Wiki and 'what right do I have' and insulting me. Now I know they are an admin I feel they should know better (ie. Assume Good Faith Policy) and this insulting is shameful (almost report worthy).

I admit most of my practices are from what I learned on the Dragon Age Wiki (back in DAO and DA2), they were a bit strict (all major projects were Admin approved, personal comments and speculations have no place on the Wiki, etc) there but they have a great wiki due to it. And this is my 2nd wiki admining with similar practices and my 2nd App game Wiki. Now App Game Wikis I find tend to have far less contributors (due to having far less information and App games seem rather 2D/simple compared to other games, plus I notice many App-Game-only-Players don't even have computers nor any Wiki experience) compared to a Wiki like Dragon Age or other bigger Wikis. But App Game Wiki in essence should be easy to keep simple and neutral.

I have tried one last thorough explanation, with citation (links) for my reasoning and suggestion maybe we are misunderstanding each other. Giving them a chance but if I get another hostile reply what should I do? I want to make sure that I am not being overly bias and make sure I am being as fair as I can during this unfortunate conflict. I have never had this sort of hostility in my 5 years of Wiki experience and admin experience.

Thank you in advance. 