User blog comment:Meighan/Wiki Wisdom: Reacting to Trolls and Vandalism/@comment-4115045-20111110223449

What also helps is to have a welcoming atmosphere at your wiki. I have seen quite a few wiki's which uphold the READ THE F.... MANUAL (RTFM) style and think with that, any person on the wiki will instantly become an obedient yes nodder. From my personal (and professional) experience as social worker i have learned that you get about 10% of the bad behaviour if you deal with people like they are valuable members who have yust arrived to bring your wiki their most precious gift: knowledge. (i must say i am in total awe with the new help setup! what a GREAT improvement to what it was!) With that said, using welcome tools, helpfull tips when editing/ creating pages (example) and in general a friendly attitude towards people will make even harsh vandalisers change their attitude towards you and make it truely no fun to troll you, while at the same time getting the best out of new people and inspiring readers to become editors.