User blog comment:Sannse/Your First Look at the New Wikia/@comment-436956-20100901202431/@comment-8-20100907190015

Najevi,

I agree, the widgets could have been promoted better. Promoting new features is something we’ve improved on over the years - that’s part of what this blog is all about. But even without that, it’s clear to us that this isn’t a feature that’s worth us putting resources in to right now. I would love to replace the shoutbox with something better one day, perhaps that will happen.

On using the forums: The community support team is small, so we have tried to focus our efforts on problems that only staff can work on. And the best way to do that has been to encourage the use of Special:Contact where (among other benefits) we can get direct technical info to help us bug-fix. We also believe that, for many questions, other users are the right people to get answers from. You don’t always need staff to give you advice on how to run a wiki -- the Wikia community has many wiki experts to help. That said, I agree that the ideal would be more staff/helper participation in the forums.

Massive blogs: yes, they get difficult to read. Thankfully this level of commenting is rare. But it’s something we will look at if it continues to be a problem.