User blog comment:Yatalu/What makes good user support/@comment-1038387-20150710214907/@comment-8-20150710230638

I think "good explantions" is a great reminder. I know I tend to assume people know more than they sometimes do, or even that they understand the language I use. Not everyone knows the complex words, whether that's because they are still learning or because English is not their first language (or both). It try to remind myself to use the most straight-forward words when I can :)