Thread:Merrystar/@comment-12502636-20131127203009/@comment-11001-20131128042158

Hi. I'm sorry you had trouble with your requests! We generally answer within a few days, so if you don't hear back from us after sending an email, you can always ask us to check what happened.

It looks like your account in our email system was blocked so we were not seeing the messages you sent. I'm not sure how it got blocked but I have cleared it for you.

If you don't mind, could you send the requests again? And if you don't hear back within a few days, let me know! Thanks!