User blog comment:MisterWoodhouse/Introducing the Fandom Wiki Managers and Content Team/@comment-168424-20190520200858/@comment-499247-20190521132723

Just to clarify, Wiki Managers are a little different from the large-scale content generators on the previous team to which you are referring.

Wiki managers can be contacted via our message wall/talk page about literally anything a user might have questions about pertaining to their wiki, or Fandom in general (unless they aready know the recommended contact method for their topic). The main benefit here is that the user will likely never have to stray from their own wiki to have their question answered, or issue resolved. For the questions we cannot answer, or the technical issues we cannot solve ourselves, we will happily direct users to the necessary resources.

My personal opinion/experience: Over the years, I have seen countless users struggle to figure out who to contact for various issues. This often leads to a deluge of inquiries on the message walls/inboxes of Fandom staff, whose duties have nothing to do with the problem the user is asking about. Mis-directed inquiries have a negative impact on efficieny, as they take staff away from the work they should be doing; work which has a more meaningful impact on improving Fandom. Having a specific Fandom representative on your wiki should help full-time staff better focus on the specific work necessary to their role. It also means that any user, regardless of their Fandom experience, has someone they can easily approach, whom over time will build a rapport with that particular wiki's community, and is intimately aware of inquiries and improvement projects they might have assisted your wiki with in the past.