User blog comment:MisterWoodhouse/Introducing the Fandom Wiki Managers and Content Team/@comment-4772526-20190520210532/@comment-25356303-20190521034506

Getting a reply from a S:C form can take several days. If you want a quick answer to something, a WM is likely to reply faster. Because they may also be active in community spaces like Discord servers, it is also possible to have more fluid discussions with them, which is not something that happens in formal media like email. The role has an additional technical/support focus in case you simply want help with templates, bots, etc. Established wikis which know how to handle themselves may be perfectly fine without such assistance, but most wikis are not quite so built up and would benefit greatly from more proactive staff involvement.