Board Thread:Support Requests - Getting Started/@comment-30891637-20200926205409/@comment-9605025-20200927000438

Well, we use shortened names too. Here is one example of what I meant. Some wikis use the term "staff" interchangeably with "admin". So if an admin of a wiki comes here about a vandalizer and we tell them to "contact staff", they might reply along the lines of "But I am staff. If I could fix the problem I wouldn't be here". This is a simplistic example dialog but I think it gets the point across of what I meant. Given your reply to my comment, I am now guessing this was not what happened in your case.