User blog comment:Cristina7/Introducing Discussions, a New Platform For Engaging Your Community/@comment-2061246-20170118174113/@comment-27583260-20170118175748

my suggestion is to change the culture and to pound it as often as you can. Every time I get a new user I post a universal greeting that includes everything they need to know, it's then locked and deleted later. If you build a culture that people enjoy, the better users will stay and quality members will continue to roll in over time. You have to play the long game. As soon as anybody thinks they can act like a spoiled brat and challenge your authority, simply delete their post history. Remove their ability to speak. If they approach your moderation actions with civility and politeness, then answer them with civility and politeness.