Board Thread:Support Requests - Getting Technical/@comment-36030634-20191107204010

Not sure if this is the best place to post but I need help. I logged on to play a few minutes ago and for some reason wasn’t connected to Facebook like I usually am. So I clicked to connect. It asked me to confirm my progress at level 278 so I selected “yes” and BAM! EVERYTHING IS GONE!! My stomach dropped and I could feel the heat rushing over my face😔😱 I cannot even begin to imagine what could have happened and things are not adding up. My support ID is correct and ALL my friends are still there but everything is gone. Thousands of dollars spent over the years...GONE! Here’s the interesting thing-my profile name is a name for a Seekers Notes acct I had created on an old ipad4 years and years ago??? That iPad has long been broken?? None of this makes any sense? The FB acct is accurate. I even logged out of FB, deleted the FB app off my iPad, did a hard reset on my iPad and installed the FB app again ensuring I was logged into the correct acct. Everything is still gone. This is so discouraging...I am so upset, and unfortunately if support is unable to fix the issue and return all my items I’m not sure I will play again. 😢 If anyone out there knows what could have possibly happened and/or how to correct it pls inform. I haven’t been on here in a long time, my aunt passed away and before that I was caring for her so I apologize in advance if I posted to the wrong area. It looks like some things have changed on here. TIA. xoxo, Stepheney  