User blog comment:DaNASCAT/Bugs on Wikia: Your Role in Making Wikia a Bug-Free Place/@comment-1474707-20120131013912/@comment-93604-20120131082800

Godisme. I find your remark rude. I do not find Acer4666's remark to be rude. Acer4666's remark is frank, but not rude. There is a difference. The problem with Special:Contact is that one sends in info, the staff responds, oftentimes to say your problem/complaint/bug/feature-request is not important to them (in so many words), and so why bother them (in so many words). If they do show interest (and they do sometimes), then great. But even then the good interaction oftentimes does not lead to resolution of the problem. Your info gets sent to the relevant technical staff. The thing is that the brushoffs and bad experiences are so irritating that one feels little incentive to bother with Special:Contact. I am glad that others are having good experiences. I sometimes do too. The real problem in my opinion is that there is oftentimes no back and forth with the actual developers and technical staff that work on the area in question. Or the interaction is cursory and perfunctory. Probably because they get many messages, many of them repetitive. The solution is to use talk pages instead of Special:Contact. Also, develop some kind of open Bugzilla-type of threaded interaction with developers on the staff, others with MediaWiki experience, and general editors. There would be less burnout of staff, less repetition, much more indepth work on problems, etc..