Board Thread:General Discussion/@comment-26519688-20150709175029/@comment-1038387-20150709200850

Fobarimperius wrote: If the above isn't getting you anywhere, I'm sure there's a wiki for Lord of the Rings where someone could help you, but otherwise Shining Armor is correct. Besides, if your game isn't working, you should email the company directly for assistance. If you paid for it, you deserve your product after all.

There is an official Shadow of Mordor wiki here. If it's a Steam issue, contacting Steam would be the first step. Go here for Steam Support.