Board Thread:Support Requests - Getting Technical/@comment-35165022-20180420081817/@comment-3218221-20180421142301

I am attempting to follow this as best I can... Since the "Save, I'm done" button is red in the screenshot, that's a sign that you did save the button color as red after all. ...Which means that once you saved your changes, rather than reporting back (too bad) you must have opened up Theme Designer again to showcase the changes you want for the screenshot (the grey buttons, which I can see in the preview; the 'metal' background graphic, right).

Now, I just want to clarify what you mean by "when I switched to the home": when you say switched to the home, do you mean you clicked [Cancel] (or soft refreshed the page) because you knew I only asked for one edit to be made (in this case, making the buttons red)? Or did you click the back arrow and 'go back' to the previous page?

"I don't know if it's supposed to be like that" --> here's how it ought to have gone: 1) you open TD. 2) Change the button color from blue to red; the preview automatically reflects the change. 3) Click [Save, I'm done]. 4) Wait for page to load. 5) At this point, the page should reflect the new change automatically. From what you've said, it sounds like you did reach this stage before you opened TD again to prepare it for the screenshot.

-Since you said "switched to the thome" rather than "saved," I'm still assuming that means you maybe canceled out of TD or clicked out of it, right? I'm not sure exactly what you did, but it's at this point that I would've performed a hard refresh + purged the page's server cache. Sometimes changes can take a while to 'register', so to speak.

Mm...you also didn't say how you refreshed the cache (I know I brought it up in an edit, so maybe you missed it); I can see you're OS is Windows and you're using Google Chrome...okay. Just in case you may have thought 'clearing the cache' meant something else...: if you ever feel you need to bypass Chrome's cache (aka hard refresh the page), hold down the Ctrl key and press F5. If you want to purge a page's server cache, add ?action=purge to the end of the URL in question.

I don't know if you've opened up Theme Designer since your last message or tried making any changes since then. If you haven't opened the TD (or tried making further changes to the buttons) what color is the [Save, I'm Done] button? If it's blue, change the Button color to red, click [Save, I'm done], and wait for TD to exit on its own. Are the buttons now red? Good. Let me know. If not, try hard refreshing and purging. They're not guaranteed to 'work their magic' immediately, and as much as I have a vendetta against cache issues I still have the niggling feeling there's some miscommunication going on.

(See, using precise languages also means that 'switching to the home[page]' isn't considered precise enough, in this instance. Going step-by-step helps, like the example above. Things like: 1) Open TD. 2) Change graphic to metal graphic. 3) Click [Save, I'm Done]. 4) Not showing up? Wait a minute or two, hard refresh + purge. Sometimes 'a minute or two isn't enoguh, but I don't think it'll be a problem in  your case.)