Thread:Mira Laime/@comment-35757757-20191205042014/@comment-366087-20191205044626

Haya!

In additions to Sophie's response, I'll add that you *need* to with this, which is what Sophiedp meant when she said "you need to tell one of them".

First, while Mira Laime *is* Staff, message walls is not the place for any discussions like this due to individual privacy concerns. Even if it was yourself you wanted to discuss. Thus why with links (not screenshots) is the preferred method.

Second, by using the Contact link, a Support Ticket is generated which will be routed to the first available Staffer authorized to deal with a particular topic or situation (like any company, not all employees are in the same department or with the same responsibilities). Support tickets also generate auto-reminders to ensure they don't fall between any cracks, whereas message walls does not have automatic reminders. Not to mention, waiting on that Staffer's availability schedule vs personal time off…