Thread:Sannse/@comment-44464588-20191213185658/@comment-38078079-20191220142752

LEGO can email them; if for some reason he has no longer access to his email, he should email from another address to explain the situation. It's possible - that way - he can provide information that may prove he is the account owner, but that is between him and staff.

No one will tell you anything about why is he is banned.

LEGO can appeal at any time, to my knowledge, so - once he has access to his email, or his email situation is solved - he can also contact them at a later date to discuss matters.