Thread:Love Robin/@comment-14250-20200117090429/@comment-14250-20200119093408

One key concept there is having established (ie printed on a page somewhere) localized rules. Admins who punished users for violating unwritten rules they had no way of knowing could potentially get comeuppance from staff if it's very clear.

I think the largest boundary here is most users don't try to do a lot of the grunt-work (linking history diffs, for example) and make a low-effort complaint to staff, expecting them to spend time understanding a vague complaint, or to have some kind of unrealistically intuitive knowledge of ongoing patterns. It's very understandable when staff have limited time to do a lot of work that they're not going to necessarily be able to tell what's going on there.