Board Thread:Support Requests - Getting Technical/@comment-72.219.239.230-20141210051240/@comment-9605025-20170702234341

Once a thread is more than a few months old, it is best to start a new one even if the topic is related. For example, Thread:1266964.

A potential exception would be if it is truly a continuation of the thread.

If you want to discuss with a particular user that participated in the old thread, you can contact them on their message wall. If your topic is related and you want to reference the old thread, you can include a link to it in your new thread.

This is particularly true for this type of thread which is discussing a bug. Even though the visual impact of the current bug and the previous bug are similar, it is likely that the bugs themselves are different.