User blog comment:Sannse/The Zen Admin/@comment-28835099-20140930160542

One way to look at this, is to treat the vandal like you would treat a friend. Wouldn't you be gracious and kind to your friend, such as listening to their side of the "story" asking questions, and getting the facts straight before you make a decision.

Of course some might say that they won't punish their friends and that they just forgive them.... Sometimes that isn't very healthy and can lead to more problems, especially on wikia! Always be prepared to ban or block a person if they give you enough legitimate reason to block them.

On the subject of blocking people, professionalism will almost always make you look better in the end. Don't be elitist but be professional, no one likes sloppiness or careless summaries of anything.

If you let your emotions get ahead of you and your responses, everything will get much worse! Keeping your emotions in check or letting them loose can be a major determining factor in whether or not a bad situation gets worse! Always try to keep your emotions "in your pocket" that way you can think cooly, and if you can't think cooly, try to log off of wikia for a while, it seriously isn't worth it to get livid over something that happens on the internet!

Cursing can at times be a big part of our normal speech, well, this is were professionalism plays in. Most professionals will not cuss when they are dealing with a problem or a dispute, because the vulgarities can be taken offensively by any party that might be involved with the problem/dispute. It's also sometimes viewed that cursing leads to being angry, and when you're angry, you often won't be able to think cooly enough to handle the situation fairly, or justly.