Thread:Jenburton/@comment-1474707-20120501004213

Hi Jen,

Thought I'd send you message about the recent change to the searching on Wikia which has caused a significant bit of upset over on that blog. The situation over the weekend reminded me of when the admin dashboard was released - and I remember a blog, this one in fact, with an apology about how it was badly handled due to insufficient warning for users beforehand, a thursday release which was badly timed due to the upcoming weekend. And yet, as far as I'm aware, there was no prior warning of this search change, and it was released on a thursday, and exactly the same situation occurred. Did the community support team learn from the mistakes of last time, as implied by that blog?

I see on the new blog that we are to wait for staff to "research" solutions to special pages and redirects before getting the functionality back. Despite this being a pretty obvious thing to research before releasing the change, it's certainly something we would've told you to do had we been warned of this change, and you could've done all your research before releasing the "update". With all of this in mind, I think it's fairly reasonable to ask that you revert the change until you've carried out your research, giving you as long as you like to undertake it, and not leaving us with faulty searches in the meantime.

Many thanks, -- Category:Acer4666 00:42, May 1, 2012 (UTC) 