User blog comment:Semerone/Hero description bug/@comment-27493717-20161211200449/@comment-27493717-20161213180758

2016-12-13
Today I recieved a reply from the support, asking me to send them links to one or several wikis, where the hero description is still visible.

I then went and sent the links of my wiki and two of my friend's wikis, which are affected by the issue as well as three other wikis, I noticed to have the issue as well.

Then I cleared things up by adding the code of what a hero description looks like and informed them about this blog.

Currently there's little more I can do about it, but I'm stil glad that they replied so quickly.

2016-12-14
Here's another update.

This is what I received today:

Hi Semerone,

''We've looked into this and it's true that, when we removed the hero description, the script taking it off of pages didn't run correctly. Some wikis created around that time where no one has manually removed it still show it. However, it looks like it no longer shows up on newer wikis, and is not inserted when a new wiki is created, so there's no pressing need for our engineers to find a fix for this.''

Wherever it shows up on a main page, anyone is welcome to just remove it.

Thanks for keeping an eye open and reporting this!

Feel free to read this. It pretty much explains everything.

I was positively suprised and especially want to thank Eva from the Fandom Support for the quick replies and the kind and open way she communicated with me.

You are doing a really good job there. Keep on going. I've got nothing to complain about and see forward to our next conversation.