Board Thread:Support Requests - Community Management/@comment-424719-20150317165130/@comment-26479628-20150317170142

Well, if it takes 2-3 *business* days to reply, meaning that it doesn't include the weekends, that could be the reason for their delay.

However, I would say the situation does need staff intervention ASAP. Just wait a little longer, and see if they reply. If they don't by tonight, it would probably be best to send another message.

Also, did you get a confirmation email when you sent your S:C?