Board Thread:Support Requests - Getting Technical/@comment-27182260-20160109105417/@comment-24473195-20160109151710

You can set it to always message you instead of any other admin, and that should solve the immediate issue.

As far as the topic thing is concerned, that likely happened because the Welcome tool page is simply a redirect to a help page. It mostly works but sometimes has this "unexpected" behaviour when the person who creates the topic clicks on the "pop up" suggesting the help page rather than clicking enter. It is fixed now.