User blog comment:Kirkburn/Technical Update: March 3, 2015/@comment-98.235.225.17-20150309030504/@comment-126761-20150309150530

Hi. We can't help with this, sorry - Wikia are the hosts of fan communities about various topics (such as Pearl's Peril), but we are not the developers of these games. You'll need to look up official support channels for the game via Google (or similar).