Board Thread:Support Requests - Getting Technical/@comment-10637-20161104212601/@comment-452-20161104222922

I reported this issue to Wikia Staff over a year ago, and it's just another in a long list of things which Wikia Staff know are broken, but won't fix it because "not many people use it".

OGV thumbnails work fine on Wikipedia. As far as I remember, this probably worked fine with the old thumbnail generation on Wikia, but Wikia's new fancy vignette image server is just like every other Wikia feature: unfinished, barely tested, likely abandoned, and only works for "normal" cases because Wikia Staff suck at testing.

Wikia Staff take absolutely no pride in their work, and are happy to publish broken new features and continue to allow bugs to exist indefinitely.

You probably could use CSS or JS to display a separate image as the thumbnail. Personally, I simply used CSS to hide the broken thumbnail.

Unfortunately, the only way to get these lazy good-for-nothings to fix it is for more people to report the same issue that they already know about, so please report this to Special:Contact, and tell them it was previously reported in tickets #143220 and #281281

Anyone else who comes across this thread through search engines should also report this to Special:Contact, no matter what year it is by the time you find this, because it usually takes them years to fix something like this.