Forum:"Report a problem"

Hi All. Wikia have made a new feature that may be useful to you. It's a link/tab on each article to "report a problem". This leads to a small form that can be used to give information on what's wrong. Admins then have a special page that allows them to mark each as fixed, not a problem, or to flag it for Wikia staff. The idea is to catch all the people that don't know enough about wikis yet to fix things themselves, or how to find admins to help them. At the moment, we get email from people with problems that would much better be addressed by local admins, maybe this will help fix that!

So, this will be enabled shortly and is on Inside Wikia now. Please have a look at it, try it out, and let us know whether it's something you want. The reports page is at Special:ProblemReports and the link/tab is on each article page. If this won't be helpful to you, we can disable it for your wiki. All feedback gratefully received! Thanks -- sannse (talk) 22:16, 14 September 2007 (UTC)


 * It's not currently working on inside. Please test it on scratchpad instead. I changed sannse's link to point there. Angela (talk) 23:25, 20 September 2007 (UTC)


 * Interesting feature. Though I think I have an issue with the e-mail part. Would it not be best to tie that in with the Emailuser special page? It says that the email is only viewable by staff but as a Inside Sysop I can freely read the e-mail addresses that people put there. Also, someone used an IP to do a report, and the reporter field was left blank. That field should show the ip in that case. What happends if someone decides that it's a good idea to use the report a problem feature to spam up the report page through an ip. It would be nice to know what IP we half to block to stop their spam. Otherwise we have another issue like what was run into with the TaggedImages extension. ~ NOTASTAFF Daniel Friesen (DanTMan, Nadir Seen Fire) (talk) (tricks) (current topic) Sep 15, 2007 @ 05:41 (UTC)
 * Ok, I'm finding more issues, I'll just put this all into a list:
 * IP's don't show up as reporters so we can't block IP's which spam the report page.
 * IP's can freely chose a username, and this username is treated as if it was that user who made the report. So an IP could type in say, Angela's username and spam the report page making it look like Angela is a vandal. O_o
 * Here's my thoughts on what things should be like:
 * The e-mail should say that it is readable only by admins.
 * The e-mail field should not automatically use a user's e-mail because that means that someone can easily reveal their authenticated e-mail which is supposed to be private (even to admins). Instead that should always be blank, and when it is unspecified the @ beside the user name should just link to Emailuser.
 * When a user makes a report it should only be locked to be their username as it currently is.
 * When an IP makes a report, instead of listing who they say they are. It should list that name user inputed name (or list the IP if that was left blank) as a link in italics pointing to the IP's contributions page.
 * The actions such as changing the status of a report should be logged on the page like how Checkuser is logged. It's possible for a bad admin to falsely list a bunch of reports as fixed when they're not, and no one knows who did that.
 * ~ NOTASTAFF Daniel Friesen (DanTMan, Nadir Seen Fire) (talk) (tricks) (current topic) Sep 15, 2007 @ 06:03 (UTC)


 * Nice feature!
 * I'm not a sysop on c:inside and I can view the email address in Special:ProblemReports (clicking the @)
 * The links in the "Wiki name" columns makes me think that in this page one can view reports from all wikis. Is it true? I think it's not useful, except for janitors and staff
 * --Ciencia Al Poder (talk) -WikiDex 09:27, 15 September 2007 (UTC)


 * This has been fixed. Now only staff can see IPs and email addresses. Anyone can view Special:ProblemReports but only admins can use the action buttons that allow the report to be closed as fixed or invalid or escalated to staff. Angela (talk) 23:32, 20 September 2007 (UTC)