Board Thread:Support Requests - Community Management/@comment-26907728-20200715012706/@comment-1038387-20200715102444

The Science Monkey wrote: Well, I sent the request 4 days ago, so they had Friday, Saturday, Sunday, Monday and now Tuesday.

In addition to what Daniel already explained about the weekend, the day you create your ticket is Day Zero, not Day One. The reply time is usually reply between 1-3 business days.