Board Thread:Support Requests - Community Management/@comment-1807002-20160410063539/@comment-168424-20160418175719

Wikia tends to try to limit their involvement for both business and practical reasons. Your persistence was warranted, however, since often Wikia staff just want to quickly assess the situation and move on.

You have to remember, Wikia is supporting thousands and thousands of wikis, so the "squeaky wheel" and "don't take no for an answer" principles need to be used if you really want their attention. Also, abuse of admin power is unfortunately super common, so they generally try to focus on the really, really bad situations.