Board Thread:General Discussion/@comment-33668185-20181229231243/@comment-27453076-20181230172014

I would like to state my thoughts on this:

1. Sannse, despite you having trust in the team, you can't exercise that trust to just dismiss feedback or not look into it enough. I recall trying to give some feedback on one of the moderators, yet I doubt it was actually passed on. Correct me if I'm wrong.

Even if it was, I doubt it was significant enough to be discussed throughly. I strongly believe any issues need to be addressed and not dodged. Regardless of what it is.

2. I'd like to mention that staying out of CCC for moderators is not the best way to go about it. Experienced users like them should be in the chatroom to moderate, assist and answer questions. Even though they're not being paid, I do not appreciate the fact that they excuse their lives for this. I mean, it's okay. I understand when life sometimes gets in the way, but the fact this has been going for so downright long is concerning. If you can't afford to visit the chat to actually interact and moderate, then you can't be a volunteer. There are users out there who are on chat everyday and show they can help but aren't CC crew so keep that in mind if you think you can always lay back when on CC.

3. The fact that some issues haven't been taken care of so quickly, as mentioned early in this thread, is downright disgraceful. I'm not sure what the issue is, granted I see at least one crew member online in the CC reports discord server. With the number of staff and volunteers there are for CC, I don't understand how that could even be possible.

4. Communication is one of the key factors in administrating/moderating a wiki. If you can't display them efficiently, then that's a big issue right there. Regardless of what the ban reason is, if the user asks for elaboration, I've seen several of you say "check your chat ban log" or "contributions." That won't always help the user understand the offense they've made and the fact I see issues with the ban reason as well is a big problem. If this type of communication goes on, you can easily see why users are more concerned with their bans, and you.

5. I firmly believe that there is some bias going on. For example, I've noticed a change in tone for volunteers when they speak to friends and when they speak to novice users. I'm not sure what this is all about but it's very immature. If you're trusted to help Community Central, you're trusted to be a resource to everyone and be kind to them. If you are going to help the wiki, I suggest you display a more appropriate attitude regardless of who you're talking to.

6. Community Central is like the center of Fandom so this puts a lot of pressure on you. If you are someone who can't afford to spend too much time here, you should've never accepted the offer to help moderate. It's a job that requires some of your time and if you can't meet it, then what's the point.

7. I disagree with how they always point bans that are being challenged to staff. While staff have the final verdict to any situation, the moderators should not dodge criticism by using that statement. Of course they should point users to staff, but that should only happen once they've at least attempted to explain themselves or the ban to see if that resolves the issue.

8. The biggest issue I've had is how the CC mods sometimes hold this "grudge" against people. For example, if a mistake is made, they suddenly start treating the person differently. This may not be for all mods, but this breaks the point of assuming good faith and trusting the user has good intentions.

I just want to say that none of this is intended to show disrespect for the administration here. I appreciate their work and time commitment. However, I feel there's a huge gap for improvement that has been ignored for quite some time.