Board Thread:General Discussion/@comment-14250-20200117080956/@comment-14250-20200117085534

I think that might be a myth? Does it really say anywhere that staff absolutely require a TOU breach to intervene?

WSDRBA gets cited yet:
 * "we so often refuse to get involved"
 * "there are still times when we do get involved"
 * In general, staff are most likely to intervene in situations that involve the Fandom Terms of Use or are otherwise very serious"
 * "sometimes we may get involved simply because we believe that would be the best thing to do in that specific situation"

TOU-breaches are all very serious, so I think the key is "very serious" = "most likely" while "less serious = "least likely", but no hard lines seem to be drawn.

That sounds like there is definitely a lot of wiggle room. Staff are clearly hesitant to get involved, and probably loathe to do so if a user hasn't made it clear how they have attempted to (or are unable to) exhaust other avenues of resolution first.