User blog comment:DaNASCAT/Bugs on Wikia: Your Role in Making Wikia a Bug-Free Place/@comment-1474707-20120131013912

All the staff never shut up about special:contact: but here's my general experience - the staff responding to e-mail queries seeem completely less bothered, display a level of comprehension less than what they show when responding in public, and spend much more time forming an answer. I don't know why you show so much exasperation when asking people to send reports to special:contact when the support level is so much less transparent and less user-friendly. I absolutely HATE special:contact, because of the level of support I receive compared to posting in a public forum. Thats's the staff's fault - if you make special:contact more helpful, transparent and fair, then you'll get people posting in, but while it's a void of terrible customer service, you have no right to leave irritable messages about people avoiding that service. And if you're wondering, DaNascat, I'm talking about your responses to my special:contacts.