Thread:KevinVolkov/@comment-1682045-20200515185512/@comment-38078079-20200515191007

No worries.

I didn't mean "feeding the trolls" as in an intentional act, but just that a lot of trolls and harassers here on Fandom are looking for reactions and attention. It doesn't always work, but sometimes a polite "do not speak to me" and starving them of attention can work wonders. . . even if you delete or close a thread (or they edit a post), staff can still see all posts. It means no evidence is lost.

If you post full replies to them, especially emotive ones, it tends to make them feel like they're getting what they want. . . a reaction and your attention. If they get no replies, they tend to get bored and weaken and move onto new targets. It can be a good strategy.

The form is ideal, as it sends a support ticket to staff. It means the first available staff member sees it and will respond (whereas messaging staff here can be hit or miss, as some are on holiday, furloughed, sick, etc.) Staff have the power to globally block users, so if the person persistently breaks ToU, it is possible for them to be globally blocked or blocked on an IP level.

I do hope that staff can mediate and help in the matter.

And I hope things improve for you, too.