Board Thread:Support Requests - Getting Technical/@comment-31713475-20170730190515/@comment-31713475-20170807232457

Fandyllic wrote:

SamCraftRecon wrote:

Yeah. I'm glad that it's now enabled. The issue was still present though even after pressing ctrl and F5 and a bunch of other stuff. Not sure if you can see this support request I sent to them but I'll link it here anyways. https://support.wikia-inc.com/hc/en-us/requests/338850. If you have an account at support.wikia-inc.com, you might be able to see the link, but it's not public. I'll just copy and paste what I said here.

"Hi.

For me, Insights wasn't showing up on the right hand side of the page at all.

So I went into the http://dev.wikia.com joined their Discord server and got help from them with this. They asked me to try reloading the page, pressing ctrl & F5, sign out and try reloading and pressing ctrl & F5 again, Sign back in and try and reload the page and press ctrl and F5 again, go into Internet Explorer (I was using Microsoft Edge) and try signing in and reloading the page and pressing ctrl & F5.

I was then asked to go into Google Chrome and try reloading and pressing ctrl & F5 while signed in, then try reloading and pressing ctrl & F5.

I was then asked to go back to Microsoft Edge and turn off all extensions e.g Ad Blocker, Ghostery, etc. and reload the page and press ctrl and F5 and it still wouldn't appear.

I was then asked to make a new account so I did, and tried to reload the page and press ctrl and F5 and it still didn't work. I was then asked to try reloading and pressing ctrl and F5 in Internet explorer and Google Chrome with the new account and was not successful with that either.

I was then asked to try using this link instead ( http://stumpt.wikia.com/wiki/Ash?useuserjs&useusercss&usesitejs&usesitecss&noexternals=1 ) and see if it worked. I was then asked to reload the page and press ctrl and F5 but it wasn't fixed.

I was then asked to press F12, go into console and see if there was an errors. It didn't give me any errors the first few times I tried it but only once it gave me the errors

"HTTP403: FORBIDDEN - The server understood the request, but it is refusing to fulfil it (XHR)Get - https://discordapp.com/assets/9fac96f54334bc977332.css.map"

And

"HTTP403: FORBIDDEN - The server understood the request, but it is refusing to fulfil it (XHR)Get - https://discordapp.com/assets/9fac96f54334bc977332.js.map"

But the people helping me said that that shouldn't be the cause of it and that's just the Discord Integrator on the page and that it shouldn't affect the Insights on the right hand side of the page.

The person helping me then said this to me on the Discord Wikia Dev server after they said they'd write some (JavaScript? Not sure what it is) : " @SamCraftRecon Here's a JS snippet that may or may not work depending on how fast your internet connection is http://stumpt.wikia.com/wiki/User:KockaAdmiralac/common.js Try copying that to http://stumpt.wikia.com/wiki/Special:Mypage/common.js and then go to http://stumpt.wikia.com/wiki/Special:Preferences, and in the section Under the Hood check "Enable personal JavaScript" And then refresh your cache on the http://stumpt.wikia.com/wiki/Ash page "

I went and did that and it started to load for me but not fully, It was just text that had links in them and l it looked nothing like the screenshots they sent me showing that they could see Insights on the right hand side of the page.

[They said to say to whatever support member I ask about this that Insights CSS isn't being loaded for me.]

They then said: " As for the missing CSS, add a line with importStylesheetURI('[http://slot1.images2.wikia.nocookie.net/__am/1501522478/sasses/background-dynamic%3Dfalse%26background-image%3Dhttp%253A%252F%252Fvignette3.wikia.nocookie.net%252Fstumpt%252Fimages%252F5%252F50%252FWiki-background%252Frevision%252Flatest%253Fcb%253D20150311032050%26background-image-height%3D512%26background-image-width%3D512%26color-body%3D%2523003816%26color-body-middle%3D%2523003816%26color-buttons%3D%2523a1721a%26color-community-header%3D%2523a1721a%26color-header%3D%2523a1721a%26color-links%3D%25232b54b5%26color-page%3D%2523ffffff%26oasisTypography%3D1%26page-opacity%3D100%26widthType%3D0/skins/oasis/css/modules/InsightsModule.scss http://slot1.images2.wikia.nocookie.net/__am/1501522478/sasses/background-dynamic%3Dfalse%26background-image%3Dhttp%253A%252F%252Fvignette3.wikia.nocookie.net%252Fstumpt%252Fimages%252F5%252F50%252FWiki-background%252Frevision%252Flatest%253Fcb%253D20150311032050%26background-image-height%3D512%26background-image-width%3D512%26color-body%3D%2523003816%26color-body-middle%3D%2523003816%26color-buttons%3D%2523a1721a%26color-community-header%3D%2523a1721a%26color-header%3D%2523a1721a%26color-lin... ]');

to the bottom of your common.js "

After adding all of that, It finally worked as it should."

Hope it's okay for me to copy and paste that info here. It should be okay as that's just one of my messages, not anyone else's.

Edited Note: I know nothing about JavaScript or C.S.S and how to use them.