Board Thread:Support Requests - Getting Started/@comment-203328-20180607165314/@comment-4522253-20180610095717

I think we might need to address this in a different way. The site does not generate revenue for you, as you are not its owner in a conventional sense. In your capacity as an administrator and a bureaucrat, though, FANDOM feels it is the responsibility of community leaders to think of the community's long-term health and provide a good faith effort in providing content in a format that can be used by a wide variety of readers. We fully understand that such is not always within the capabilities (due to time, skill, or other resources) of many wiki editors to create such without assistance. The mobile experience — as it is — is largely significant because it lowers the skill needed to format multiple versions of the same content or for community leaders to be responsible for programming multiple interfaces. The presentation on mobile devices is intentionally simple, so that it can be readible and viewable from a variety of devices that have limited capabilities (due to screen size or bandwidth). Oasis is not well suited to 5-inch displays, and requires a lot of zooming, panning, gestures, and screen manipulations to see content that was designed for larger displays. FANDOM is not the first or only site to create mobile versions that are more geared towards smaller displays; however, we are one of the most diverse in that we facilitate hundreds of thousands of communities with individual styles and personalities to work consistently with the same interface.

Equating to Oasis-on-mobile, as you suggest, is not tenable with current technology. I don't just mean by FANDOM. I mean period, by anyone. The content is too diverse for each individual community to dynamically reformat it with full feature parity. Further, it would not really be beneficial, either, as the result would be cramped and bloated to handle on such a small screen. Things like "tooltip hovers" aren't possible for any mobile device, unless one has hooked their phone up to a mouse or trackpad, because fingers don't hover over links the same way. As a result, we focus on making the content consumption experience on mobile more streamlined and geared towards the native capabilities of mobile devices. And while you may find it limiting, it does usually work if the content uses good practices. That's where Vanguard (the volunteer effort) and the Portability team (FANDOM Staff, who also work with the volunteers) offer assistance to communities of many shapes and sizes.

835k pageviews is not a small amount to us. In fact, FFXIcyclopedia was already on our priority list (you drift in and out of the top 30 communities in ranked need) with Technobliterator (who designed solutions to make Final Fantasy Wiki, where he is a long-term admin, 97% portable) scheduled to reach out to you later this month. It is worth it, from our perspective, to help you. We're offering hours or days of work and resources to assist you, so that you can work on producing content. As you've said, you're not a web designer. But your infrastructure, frankly, needs the help due to years of page coding that we can now remedy appropriately at no cost to you or your community. If you and your admins choose not to take advantage of that, your community ultimately suffers and collects more and more usability problems. We don't want that to happen.

Disabling the mobile skin is not the answer, and we don't offer that option. It's not even technically possible. You say that your community is totally usable if you just use Oasis, and it is apparent from your screenshot and Zenoxio's experience and the negative feedback your community has gathered that it is not. I urge you to either allow one of the portability teams to assist you, or to take action yourself to remediate your content.