Board Thread:General Discussion/@comment-33668185-20181229231243/@comment-5811199-20181230055039

Thanks for the comments and feedback you have all made - be sure to know that we have been discussing the topics in this thread quite extensively as a team, and I agree that we do have areas that we can improve and act on. It's not true to say that we ignore or can't take criticism - we're always looking into how we can improve and moderate the chat and the wiki.

Some specifics on things discussed here:

There are always slight differences in how each moderator moderates, and that happens in any environment. We usually follow 'warn, kick, ban', but there are also cases where an instant kick or ban is needed. We also follow some internal guidelines that are much more specific than CCCG - which makes sure that our actions are similar. For bans that are not as clear-cut, we do discuss it in the team more thoroughly, and really that's most of what we talk about.

For ban reasons: Banned users are welcome to dispute or clarify their bans, but we usually don't share specific information to other people, as it creates a bit too much drama. I agree though, that things like 'Custom reason' and 'No reason given' aren't great. Like quite a few people have said, we don't state who the sockpuppet is because it also causes unncessary drama - and we are usually pretty confident about bans for sockpuppets. There has been very little complaints about sockpuppet bans.

We ask people to send feedback to FANDOM Staff because it allows them to collect it in a more organised manner, more so than through threads and private messages. This lets them filter and suggest improvements we can make. It also lets Staff be more open to changes and ideas from the community about things like chat and wiki guidelines - which we are always in communication about with Staff.

I think it's fair to say that Community Central is a more stressful environment than other wikis. For the time I've been around, the turnaround of admods is pretty high compared to other wikis of the same scale. It takes quite a lot of effort to control and meet the demands of Staff and the community, and personally I feel like the current group is in a pretty stable state. But indeed, there is room for improvement and I promise to take the feedback on board in terms of how I moderate the wiki.