Thread:Brandon Rhea/@comment-35320525-20190225110703/@comment-20644-20190225155031

Thanks. I was able to add it as your avatar.

When I tried to upload the file that was on Central, it was giving me an invalid file format error. When I tried to open it on my computer, it couldn't open and it said that the file was damaged or corrupted. So it's possible there was something wrong with the source image that you originally downloaded.

To get around that, I took a screenshot of the image. I made the file size smaller (it was over 600kb and the maximum file size allowed is 500kb). I also cropped it so it was a square, and would fit into the avatar. At that point I was able to upload it successfully.

If this ever happens again, a staff member should be able to upload it directly again if you provide the image like you did today. Otherwise Special:Contact/general (or community@fandom.com directly) would get you in touch with our Technical Support team, in case there ends up being a bug that totally prevents you from uploading an avatar.