User:DaveB02/Staff Guide

The guide will outline most of the information you should need as a staff member on Enchanted Skies. Information for separate ranks will be displayed so please make sure you know what you have access to with your role and how to use specific commands.

Before doing anything make sure you have linked your account (/link in-game) using the staff bridge!

Note: This guide will be updated so keep an eye on it to make sure you're not punishing incorrectly

Basic Staff Commands
Contacting Other Staff Members from Discord/In-Game with Staff Chat Going AFK Warnings Checking A Player's Punishment History Checking Boss Spawn Time Looking Into Player's Information Check Coords To Go to a Town's Spawn Disabling/Toggling TP Requests
 * To be able to use it, make sure to connect your account to the Staff Bridge by running /link in-game and following the instructions given.
 * After connecting your account, you may use the command /sc (message) or @(message) to be able to talk to staff privately cross realms.
 * Something special that staff get is the ability to not be kicked and they can go AFK. To do this, use the command /afk. This will let you sit in-game but when you check the tab list, it'll say *AFK* next to your name.
 * Warnings are helpful when someone is constantly not paying attention to the rules in-game, but not enough to the fact that it deserves a punishment fully. To use this command do /warn (username) (reason). This then appears of why they were warned on their screen. If they continue to break the rules (depending on what rule), the official punishment may be handed out.
 * Sometimes looking through a player's history of punishments is useful to tell what future punishment they deserve for breaking a rule. As there are many staff members online handing out punishments, sometimes you don't know what they did versus you. This gives the insight to be able to do it. Do /history (username) (page).
 * Sometimes players (as well as staff) are curious when bosses will spawn. By doing the command /boss time, it allows you to see how long until the boss spawns.
 * If you need to see what town they're a part of, do /t (username).
 * To check the history, see the history section above.
 * Press F3 or Fn+F3
 * Sometimes towns can be locked so certain players cannot access the town unless you belong to it. In that case, contact a staff member higher than you to deal with whatever issue is happening. If you are able to go to the town, use the command /t spawn (town_name).
 * /tptoggle (disable/enable) allows players to not send you tp requests or to re-enable them.

Important Reminders
'''Only Ban/Mute/Kick a player if you have the proper evidence to back it up. If you ever want to check you did it correctly, ask a Moderator or higher (or someone in that position who you feel comfortable asking).''' '''Do not be afraid to ask someone for help! Whether you've talked to them before or not, you only benefit!'''
 * Please post all evidence in the text channel #evidence in the staff discord when issuing a ban, mute, or kick.

'''You are free to test your commands to get knowledge of them, but do not abuse them. If it affects another player (including a staff member) please warn them ahead of time if you were doing something to them.'''

'''Do NOT abuse your commands, especially for your own vendetta. You will be punished and termination of your staff role is possible.'''

'''Be consistent with your punishments. Make it just and reasonable.'''

'''Always be respectful and polite to everyone. Do not mock or insult anyone. Everyone must be treated fairly.'''

*Example - If one of your friends got in a problem with another player on the server, you are not allowed to take your friend's side. You have to deal with the issue as if you knew neither. If you do take the side of your friend without properly dealing with the issue, you will be punished if not worse.

Trainees
* Warnings * Punishing Chat Offenses by Muting (Max length for a Mute is 7 days) NOTE: No need to worry when punishing players. They do not know who punished them unless they get banned, which you'll learn about once you promoted!
 * When someone breaks a clear chat offense, do /warn (username) (reason)
 * You do NOT need to post evidence in the discord for a warning
 * Advice: Follow the "3 strikes your out" rule. Meaning 3 warnings and then you're muted. 3 mutes and you're perm muted, and so on depending on the punishment.
 * If the player has been warned multiple times but continues, mute them
 * In order to mute players, just use the command /mute (username) (length) (reason)
 * It is REQUIRED to post visual evidence/proof on the Staff Discord #evidence channel
 * There are special occasions where you don't warn someone and just instantly mute. Talk to a moderator or higher about such situations if you're curious or in that kind of situation. Some of those reasons could include a user...
 * is having an emotional outbreak
 * is making extremely hurtful comments
 * is using offensive slurs
 * is clearly trolling (joining the game and immediately starting to spam)
 * Kicking
 * The command is /kick. It is rarely used and often only used by staff members to other staff members (for such reasons like falling asleep and still in-game, or even just out of fun (please make the staff member aware first if you're doing it out of fun)).
 * On Discord, a trainee can also help moderate and make sure everything is going smoothly.

Helpers
'''Helpers still have the same responsibilities as Trainees, but with less restrictions. You are now able to:''' (DISCORD) Timeouts.
 * Check into an Online Player's Inventory
 * This command to look at an online player's inventory is /invsee (username).
 * This is helpful when searching for a person's stolen item(s).
 * Although you can look in an inventory, if something needs to be taken out of the inventory, contact a moderator or higher.
 * Punish Players with a Ban (Max length for a ban is 1 day)
 * Bans are only for gameplay and pvp offenses.
 * It is REQUIRED of you to post bans in #evidence in the Staff Discord.
 * Before banning for pvp/pvp offenses, make sure to use /history (username) to see if it's their first offense.
 * The max length for a ban is only 1 day, so if it's not their first offense and it's needed for more, contact a moderator or moderator+ to deal with it. If they're unavailable for the time being, ban them for a day and wait for a staff member who can deal with it to come on.
 * Extend length of mute when needed (Max length of mute is 30 days)
 * Never forget to warn someone before muting (unless there are extreme circumstances)
 * This allows a staff member to timeout a user for a certain period of time. A user who is timed out is no longer allowed to interact with the server for whatever duration they have a timeout. (Please remember to post evidence in the discord for this as well).
 * Click on a user's profile and click timeout user. This will bring up a menu for you to list the reason and the time frame in which you would time them out for.

Moderators
'''* Congratulations on becoming a Moderator! You still have the same duties as a trainee and a helper, but your responsibilities are greater than before. With great powers comes great responsibility.'''

You must NEVER use your commands for your own personal gain.

As a Moderator, you now have the ability to:
 * Be like a God
 * You are now able to /fly like you were in creative mode.
 * You are now able to become invincible while in survival with the command /god.
 * The command is very helpful for when exterminating bosses. Make sure to never keep the loot when using /god.
 * You are now able to go in spectator mode with the command /gmsp. To go back into survival, do /gms
 * You are now able to hide from the public by typing /vanish. To become invisible in the player list, type /vanish again.
 * You are now able to go through walls with the command /thru.
 * Force TP to Players
 * /tpoff (username) or /otp (username) to tp to offline players.
 * /tp (username) to tp to someone else (/tpo is the alternative for this)
 * /tp (player's username) (your username) to tp a player to you (/tpo is the alternative for this)
 * /tp (username) (coordinates) to tp someone to a specific coords
 * Help with Returning Items
 * You can now bypass town perms without being a part of the town.
 * This must be only used for staff work. Do not abuse it for your vendetta.
 * With this ability, you are able to help find stolen items and look into the killer's containers. Make sure to give the items you found to the original owner. It is best to have a list of what's missing and what you've returned.
 * You can now look into players' set homes by using the command /homes (username:__)
 * You are able to tp there by /home username:(home name)
 * You are also able to delete user's homes with /delhome username:(home name). This is only used for when that set home is being used to harass a player in their town.
 * Example: player A tells player B to leave, but player B won't leave, force tp them out and then delete the set home. If they keep harassing them, ban them.
 * You can now look into player's items (Only take items out for when you know and have evidence the player got it unfairly (by breaking a rule) and the item belongs to the victim).
 * /openinv (username) to be able to look into a player's inventory and be able to remove/add items
 * /openender (username) to look into the enderchest of a player
 * /pv (username) to list the player vaults the player has, and /pv (username) (number) to go into it
 * Perm Mute and Ban (Make sure to explain your reason)
 * /ban (username) (reason) - permanently bans a user
 * /mute (username) (reason) - permanently mutes a user

Moderator+

 * Rollback. This command allows you to rollback a chunk-multiple chunks back to what it once was. Mostly used in griefing cases.
 * /co rollback (username) a:(action) time:(time) radius:(number) - sometimes tricky to use, but practice makes perfect.


 * Boss Drops/Heads. Can kill the boss and get the loot to give back. Only way to give prior items that were lost.
 * /boss spawn (boss) - use the effects command below to help.
 * Effects. This comes in terms of strength for the most part. When killing a boss to give loot back, add strength as it'll greatly lessen the time,
 * /effect give (username) (effect) - same command as vanilla.
 * Town Delete. May delete towns if they are glitched or if a player asks.
 * /ta delete (town_name) - only used for moderation terms. If you don't like a player on the server and ended up deleting their town, there will be consequences.
 * Creative Mode. This can be used to replace blue books or items that cannot be found in chests or inventories.
 * /gmc - this is not to be used for personal gain. Only for helping players on the server/moderating the server.
 * Boss Egg. This command gives you a boss egg. If the player is okay with it, you can give the person a boss egg of the same difficult instead of getting loot back.
 * /boss egg (boss) - sometimes items can glitch out, so in terms of boss eggs, this is the way to replace them.
 * SocialSpy.
 * /socialspy - this turns on a setting in chat in which you can see all private messages between any player on the server.
 * PSO. This command will allow a mod+ to turn off the market system in a particular realm in case there is a problem with duping or some other thing that arouses an issue.
 * /pso toggleplugin

Discord Moderation
'''Trainees, Helpers, Mods and up are able to moderate the Enchanted Skies Discord server. Every role has the ability to kick, ban, delete messages, and mute people, while certain roles can timeout users. When moderating chat, watch out for:'''

Advertising Server and Staff Disrespect Links Public Toxicity Underage Players Languages Channels Commands (Make sure to perform the commands in #staff channel) Clearing
 * Users who advertise other servers in private messages must be banned from the discord server
 * Users who advertise in the public chat about their channel or anything not related to the server requires the player to be warned and the message deleted
 * Warn the player who's disrespecting the server or staff member. If they continue, mute them and delete the messages. If it becomes more severe, contact a higher staff member.
 * Users sometimes spam links in every channel regarding free nitro. When you see that or anything familiar to that, make sure to ban them immediately so their chat would be deleted ASAP as their links could become dangerous. (Be sure to add a reason for the ban when banning them, and a screenshot to #evidence)
 * There will be times where people disagree with each other and start to insult each other. When you notice this happening, warn anyone involved. If they continue, mute them. If it just gets out of hand, either contact someone else if you don't know how to deal with it, or just time them out.
 * Users who are NOT at least 13 years old must be banned from the discord server.
 * Swearing is allowed (to a certain extent).
 * It is highly recommended to keep the whole conversation in English as it is harder to moderate when it's more than one language. Please warn the user and kindly explain why they can't speak in other languages.
 * Offensive slurs must be perm-banned.
 * #Logs shows logs of all actions and highlighted messages
 * #message-logs shows logs of all edited/deleted messages within Discord
 * /mute (user) mutes someone and prevents them from being able to talk in any channel
 * !clear (amount) clears a certain number of messages from a channel
 * !clear (user) (amount) clears a specific player's certain number of messages from a chann

Support Tickets
'''Support Tickets are created by players to request the help of staff in game or in discord. It is important to be respectful and patient.'''

Notifications for Support Tickets One Person per Ticket Unresponsive Player To close a ticket, type $close  (or just click the icons at the start of the ticket) and explain why the ticket had been closed (if needed).
 * To turn on notifications, react in #staff-available. You can remove this role when you go offline if needed.
 * When a ticket is created, try to keep it to one person handling each ticket.
 * If you need help from a higher staff member, ping one and they'll help when they're available.
 * If a player created a ticket and hadn't given any basic information such as their IGN, their realm, and their problem within 5 hours of creating the ticket, it may be closed.
 * However, if it is waiting for a staff member to take action, then leave the ticket open.
 * If a player hasn't been responsive to the staff's question for a long period of time, the ticket may be closed.

TP Killing/Griefing/Insiding/Scamming Disturbing Players Quest Issues Bug Issues:
 * Evidence are found with the use of CoreProtect
 * If unable to give out proper punishments, notify those who can
 * Extreme Spam/Harassment/Toxicity/Inappropriateness
 * If there is no evidence, have a capable staff member investigate the reported player
 * If it's an issue with blue books, ping mod+
 * If it's an issue with a quest itself, try asking the other staff members for ideas. If no one has any idea, ping Creeves.
 * If a bug like town mayor getting kicked out of their town when trying to outlaw someone happens, ping an admin
 * If there's a bug that enables players to spawn bosses by glitching, report it on the #issues in the staff discord
 * If there's a problem with a bot, ping Dave

Unable to perform staff actions in Discord?
 * Check if you have the correct role.
 * If you do NOT have it, notify an Admin or up.
 * If you DO have it, you may have to enable your 2-factor Authentication on your discord account. You can find it through your MY ACCOUNT user settings.
 * Need any help with this? Ask someone you're comfortable with asking to help you out!

Towny Commands
Creating Towns and Managing It
 * To create a town, use /t town (name) - this automatically creates a town
 * /t claim to expand a town by claiming more land. F3 + G is very useful to see chunks. (Bedrock players do not have this).
 * /t set perm (ally/friend/outsider/etc) (build/switch/destroy/etc) (off/on)
 * Same thing with /plot set perm


 * /t toggle (pvp/open/public/explosions/etc) (off/on).
 * Same thing with /plot toggle

Handling Members Towns Unity Useful Commands for Staff Members
 * /t deposit (amount) - allows you to deposit money into your towns bank. You can check how much money you have by doing /money and to check how much money is in your town's bank, do /t
 * /t add (username) - this command invites a player to a town. (If inviting a bedrock player, make sure the "." is included!)
 * /t outlaw (username) to ban someone from a town. Banned players cannot enter town claims
 * /t kick (username) to kick someone from the town.
 * /t set (name) to change the name of the town.
 * /t merge (town_name) - allows towns to merge into one base (this does reset all chunks though)
 * /n new (nation_name) - to create a nation
 * /t (town)  - gives info on a specific town
 * /t spawn (town) - lets you tp to public towns
 * /t resident (username) - see info on a player

Core Protect
Commands that are useful
 * /co lookup (username) action:(action) time:(time)
 * This command allows you to look at the logs of any user. You can scroll through the list of 'actions' to be more familiar with it, and as for time, that's just the time frame in which any incident may have happened.


 * /co near radius:(radius) time:(time)
 * This command will only work when at the direct location whatever situation happened. You may be unaware of who caused an incident 'killing a mob', you can check what went on in the last however long you think something might have happened.


 * /co inspect
 * When you enable this command, you can check any block of who placed or broke just by clicking it. In this mode you can't break or place blocks. When clicking on a chest, you can see who removed or added something to it, to allow more knowledge of each situation. To get out of this setting, do /co inspect again and it'll disable it.


 * /co l (number)
 * This allows you to switch through pages to look at information in any of the above commands.

Inappropriate Language
What is it? Inappropriate Topics and Swearing (Alters of the actual word like Fouck to bypass it)

Management. First Offense, Warn. Repeated Offenses, 30m, 1h, 2h, etc

Spamming
What is it? 4 or more of the same message in succession.

Management. First Offense, Warn. Repeated Offenses, 30m, 1h, 2h, 4h, etc

Other Languages
What is it? Having a whole conversation in a different language.

Management. First Offense, Verbal Warn, Explain, and Ask to move to dms. Repeated Offenses, Warning, 30m, 1h, etc

Excessive Caps
What is it? CONSISTENTLY USING EXCESSIVE CAPS FOR NO REASON AT ALL (It's okay if it's being used to express themselves by doing WOAH. But you'll be able to tell too much from too much).

Management. First Offense, Warn. Repeated Offenses, 30m, 1h, 2h, etc

Staff and Server Disrespect
What is it? Things like, "this server is the worst and the staff have no life."

Management. First Offense, Warn. Repeated Offenses, 30m, 1h, 2h, etc (mutes)

Discriminatory Comments
What is it? Any discrimination includes homophobia, racism, or other forms. (Whether in forms of a joke or not, this is not tolerated).

Management. First Offense; Perm Ban

Harassment
What is it? Insulting players, making rude comments, or name calling.

Management. Have the victim in this situation /ignore (username) to the person causing problems, and then mute the harasser for 1h or longer depending on the situation.

Public Toxicity
What is it? Telling players to "kys", or just making players feel bad.

Management. First Offense, Warn. Repeated Offense, Mute: Length Depends on situation.

Lag Machines
What is it? Redstone contraption that causes mass amounts of lag throughout the server.

Management (First Offense). 1, Take visual evidence to show it. 2, tell Mods or above to destroy it. 3, use /co i on it and ban the creator for 7 days.

Repeated Offenses. 30d ban for each repeated offense.

Active AFK
What is it? AFK fishing/mining/etc

Management (First Offense). Rule only applies when server is close to full. /kick (username) is the command.

Repeated Offenses. 2nd Offense, 1hr ban. 2+ Offense, 1d ban.

X-Ray
What is it? Abstract mining patterns which directly lead to caves are the easiest way to detect this.

Management (First Offense). /ban (username) 7d Fly Hacking

Repeated Offenses. 2nd Offense, 14d ban. (Ban length piles up by seven each time).

Inappropriate Builds
What is it? Any builds that are NOT considered to be "non-PG"

Management (First Offense). /co i on inappropriate build to see who built it and then /ban (username) 3h

Repeated Offenses. Max is 3d, (Not official, honestly depends on what scale)

Auto Clicker
What is it? Clicking repetitively or an incredibly high speed by using modifications. Often used for PVP or Mob Grinders.

Management (First Offense). /ban (username) 1d Auto Clicker

Repeated Offenses. 3d ban for each

Fly Hacks
What is it? Player appears to be in creative mode flying and are NOT using the abilities of fairy, angel, elf, or caeleus.

Management (First Offense). /ban (username) 7d Fly Hacking

Repeated Offenses. 30d ban for each further offense

Combat Hacks
What is it? Hard to detect in most cases, but players constantly punching when players are nearby or not looking at players they're killing.

Management (First Offense). /ban (username) 7d Combat Hacking

Repeated Offenses. 30d ban for each further offense

Inappropriate Names and/or Skins
What is it? Any offensive or inappropriate themed skins like swastika or naked skins. Any inappropriate or offensive names like "IF***YOURMOM"

Management (First Offense). Warn the player first. If refuses to comply, ban for 30d or until changed.

Repeated Offenses.

Duping
What is it? Duplication of items

Management (First Offense). Permanent Ban

Repeated Offenses.

Part One: What is TP Killing?
* A player teleports to another player and then proceeds to attack them.

Example One. Someone makes a deal and teleports to the person to accept the deal. Upon teleporting there are multiple people there and someone ends up killing them who was not the one that sent the request. This would still be considered a TP Kill.

Example Two. A player asks in chat for help to fight a boss. Someone teleports to that player and begins to fight the boss. Whether during the fight, or after, if either of them attack each other (unless by accident), it can be considered either a TP Kill or an attempted TP Kill.

Example Three. A player teleports to another player and immediately starts attacking the player they teleported to.

Punishment. Depends on the severity of the situation and who was involved. If you're not sure what the punishment might be, ask a mod+ or just the general staff discord!

Part Two: How to Handle

 * Also, if player who TP'd to the player died from lava/water/etc, it still counts as TP Killing.
 * How to find evidence for TP Kills:
 * Do /co l (username) a:command t:1d on the person who teleported and the person who sent a tp request. Match them together.
 * If a player knows who killed them, do /co l (username) a:kill t:1d and look for "killer" killed "player". This and the TPs matching is enough proof to push out the punishments.
 * If player does not know who, find the place they died at. Either ask the victim for the coords, or do /co l (username) a:-inventory i:netherite_sword t:1d (if they dropped a netherite sword. Replace depending on what item it was). The coords will be given.

Claim Camping
Claim Camping is referred to as a player who is camping outside of a claimed area and not leaving after being asked to.
 * In any case, see if you can teleport to one of the people within the claim to deal with it rather than just through chat.
 * When punishing for claim camping, this will depend on the severity of the situation. If you're confused of what it may be, ask a mod+ or higher.

Acceptable Evidence:


 * A video showing the perpetrator waiting right outside the town and immediately attacking the player would be best.
 * If successfully killed, /co l (username) a:kill t:? R:50 or just /co l (killer) a:kill t:? and see if the coords player was killed at was next to the claim
 * If unsuccessfully killed, screenshots of a message "you are being attacked by (username). Do not log out!" and check the logs for threats or warnings.

Griefing and Insiding
What's affected?

Insiding: Claimed Towns

Griefing: Unclaimed Areas next to a claimed town

Who's guilty?

Insiding: Former/Current town members

Griefing: Members not a part of a town

First Offense

Insiding: 5h Ban

Griefing: 5h Ban

1+ Offense

Insiding: Depends on severity

Griefing: Depends on severity

SOME Examples

Insiding: Destroying, Killing pets, Stealing, (if a player stole 1-3 items, try talking to the player to see if it was accidental and are aware of the rules. If it is, warn them and have them replace it).

Griefing: Building Inappropriate buildings next to town, Lava Casting next to a town, or Spawning Bosses to harass a town.

How to Find Evidence?

 * /co inspect (or /co i)
 * to use: press on a specific block while having it on. Type the command again to turn it off. Commands usually to check.
 * Stealing. Lets you look into who added/removed items from containers (chests, barrels, armor stand...)
 * Breaking/Placing. Lets you see if player placed/broke a block on that specific spot.


 * /co lookup (username) action:(action) include:(specific items/blocks) radius:(number) time:(time)
 * /co l (username) a:-block i:chest r:100 t:2d - (to see if a player broke any chests 2 days ago in that specific area)
 * /co l (username) a:+block i:dirt t:1d - (to see if a player placed dirt anywhere that current day)
 * /co l (username) a:+inventory i:diamond t:16w - (to see if diamonds were added to there inventory within 16 weeks)
 * /co l (username) a:-inventory i:stone t:1d - (to see if stone from inventory was dropped within 1 day)
 * /co l (username) a:container i:netherite_sword t:16.8h - (to see if a netherite sword was placed in a chest 16.8 hours ago)
 * /co l (username) a:kill t:1d - (to see what/who the player killed that current day)

REMEMBER: Radius (r) does not need to be used, so long as you have the time (t). Radius can be useful if you know the entity was killed by in a specific area. Radius (r) doesn't necessarily have to be 50. It can be 100, 70, 24, and so on. Also, you can do /co l #lava/#water/#zombie instead of username to see if that specific entity killed anything or whatever.

Scamming and Managing It
'''* Scamming is when a player doesn't follow the deal made with another player. It is required to get proof of scam.'''

Examples.


 * Player A and B agrees to PVP and items will be returned. Player B wins, but doesn't return items.
 * Player A and B made an agreement to trade villager spawn eggs for a netherite set. Player B gives the eggs to Player A either through/trade or in person. Player A gets off/leaves the area and refuses to give set or return the eggs.

How to Handle.


 * Evidence can be provided by player, /co l (username) a:command t:(time), or the realm's public chat from the staff's Discord.
 * Warn Player B. If refuses/non on, ban them and have the mod or the mod+ look for the victim's items.

Punishments.


 * First Offense. 5h Ban.
 * Further Offenses. 2d, 5d, etc

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