Thread:Merrystar/@comment-32544157-20170825082246/@comment-11001-20170826040430

I did not intend for her to post anonymously, but to send an email thru the contact form. We have to verify she owns the accounts in order to close them for her.

If she ever receives mixed-up emails with two accounts in them as you describe again, or if she still has the original messages, please ask her to forward them to us; that should not happen but it is hard to know what went wrong without seeing them.

The issue with the log-in button you describe sounds a bit like the page may not be loading completely. If she is not already doing so, I would recommend she try logging in through this page: http://community.wikia.com/wiki/Special:UserLogin preferably in a different browser in case there are any issues with browser extensions or cached pages.

However it is not necessary to disable the accounts; she can simply make/use a new account going forward.