Board Thread:New Features/@comment-10452902-20170128021601/@comment-4522253-20170205004936


 * General Response

First things first: Fandom Staff do care what users think. We listen to most constructive feedback, and we pay attention to bugs. I'm still unclear on the problem you're having, and the best thing to do is file a bug report or feedback in the path described. Doing it here may get our attention, but we can't reasonably DO anything about it unless the bugs are properly described and we can reproduce them. Links and screenshots are incredibly helpful, so that we can work with you to identify issues.

Not helpful is insulting Fandom, our staff, or other users; we tend to ignore those kinds of comments unless they get really ugly (and we take those very seriously). Insulting the products is only partially helpful, as it does not tell the full story.

That said, we make decisions often that may make some users unhappy. We listen to feedback, but we don't always agree with your conclusions. And sometimes, we just make honest mistakes. But there is no path in which we will stop making changes entirely. We innovate and evolve products, and some things are occasionally discarded in that process.

Threads like this are not very useful to us. They're rarely seen by the people who do the actual "fixing". We have hundreds of staff, and the path to get to the right people is clearly laid out for you.

Article Preview should show mostly what is intended. Some things, particularly as they involve JavaScript, will not show as intended. This is where a screenshot and a link would help, since as far as we know it works as it should. There have been no changes to it in a long time.
 * Specifics

The template classification system also has not changed in nearly a year. The pop-up is indeed not optional, and tells the server important things about the content being displayed. We have not found it to be glitchy recently either, so this is another case where screenshots would help.

Now, if you mean you're making an infobox template: yes, it takes you to the Infobox Builder immediately. That's totally intentional. Once the CSS is set up on your site, the Infobox Builder solves more than 90% of community needs in building Portable Infoboxes. We really want to encourage you to use those, as they are a significant portion of what comes next in development at Fandom; communities that don't use them will not benefit from the best of our product development. So, if you're having a broken experience, there's a good chance you're not using PIs. 😊 For most people, the Infobox Builder is incredible simple and easy to use. For Power Users that want immediate access to the infobox template source, click the brackets at the bottom of the builder.

Yes, I work for Fandom. But for 5 years before that, I didn't. I was just a regular user like you. I've been a part in making it better with feedback, and so can you. Some of the people in this conversation know EXACTLY what's going on with Fandom, as they may be privy to things you are not. Some of them work directly with the staff to shape product. Trust them to know some of the answers and guide you on the path, as chances are they know what resources to point you to.
 * Personal note

We've thought through most (if not all) of things we produce. We weigh pros and cons, and we take your feedback into account. We don't always agree. But we're always willing to listen and want to help. If you go through the right paths, we might even be able to work properly on what you say.
 * Conclusion