User blog comment:Dopp/Technical Update: March 14, 2011/@comment-1997905-20110314232726/@comment-1997905-20110315011222

Good to know on the help tickets; never thought of the RTE like that. It's definitely true that people don't like change (I'm certain you've seen the people who are still complaining about Monaco being gone), but you can probably get away with graphical changes as long as people can still tell what stuff is, and some minor arrangement things. Users will probably flip a table if you align things differently (see the complaints from the MyTools change), or change the way things appear. More importantly though, the code for the RTE needs to be streamlined a bit to solve some of its bugs. The most notable one is probably that the RTE will change things the user doesn't touch, which I would guess has something to do with the compiler going through the code for the whole page, and changing stuff that it thinks is wrong.

And glad to know that I could help (: