Board Thread:Support Requests - Getting Started/@comment-142.179.78.185-20140408193042

I'm a mother of 13 year old boy, Ian.V, user name on Clash of Clans. he bought added games on Clash of Clans without telling me by using my card. Bank statement showed over $900, I reported this issue to Clash of Clans: info@supercell.net but got no answer. ( I wrote two times)

It sounds like I didn't dicipline my son but it's really not, he is a very good student and always behave well, now he's willing to give up the game because he knew he made a big mistake a week ago. He did it by emotional stress because I went to Sdyney Australia for my family, two member have passed away. I hope we will not traumatize more by this mistake because he was stressed. The company took over $900 from my account and when I ask for help, they just ignore me, it seems like a robbery to me.

I see this support request, so I ask for help, who do I contact and how?

Best regards

Rachel 