Thread:Sannse/@comment-3183960-20130601133746/@comment-8-20130603223713

The problem is, that without the either the password or access to the email account, we have no way of verifying ownership of the user account. It's a really difficult situation. Even if someone knows the right email address, unless they can actually show they own that account, it's not enough.

If they definitely can't recover access to the email address, they will probably have to start again with a new account. Sorry