User blog comment:Kirkburn/Technical Update: September 2, 2014/@comment-126761-20140902202047/@comment-4722650-20140902210326

Chat's been glitching all Summer, in different shapes and forms, but that's not a reason to completely retire the chat, unfixable glitches that may get out of control are reasons to close down the chat, not an instability that suddenly took storm and is already being looked into.

At least I know that my friend isn't the only person who can't access chat on their main account.