Thread:CzechOut/@comment-25117610-20200801180737/@comment-188432-20200806230704

Hey, it looks like there's a little issue with your account that I can't manually fix. It's not directly to do with UCP, nor is it widespread. There's just a little flaw in your account that needs to be fixed by someone who's better versed in such things. (Don't feel bad! My account has some weird peculiarities of its own!)

Here's the deal. With my test account, User:CzechTest3, I was able to change to one of the default avatar0 at Blakes 7, reload the page, and see that my new choice is respected.

With your account, I was able to change to one of the default avatars, but when I reloaded the page, we went back to your old avatar. So that means we can eliminate the Capaldi picture as the culprit, and rather focus in on something at the account level.

Net result: I'm going to have to ask you to take the first respondent's suggestion here and send a message into our Customer Support team at https://fandom.zendesk.com/hc/en-us/requests/new. Include a link to my message here, and mention that I believe it has something to do with the internal ticket SER-4226. I've already noted your case on that ticket, but this sorta thing isn't the kind of ticket that normally would flow my way. So by pointing to my findings here, plus the internal ticket number, someone else in Customer Support will be able to easily follow along and help you further.