Board Thread:Support Requests - Community Management/@comment-5878699-20151004083806/@comment-1038387-20151014144107

You're second on the queue. As for the wait, 7-10 business days (or 1 to 2 weeks) isn't the same as 7-10 days. You made the request on Saturday the 3rd. It's now the 8th business day after that.

You should get an answer soon.