Board Thread:Support Requests - Getting Technical/@comment-8-20140903213044/@comment--20140913144754

Pete, http://www.thisbrowser.com/ - Go here and tell me what browser it says you are using. My hunch is you are using an outdated version of IE (IE9), which we no longer actively support. You can test this hypothesis by trying a different web browser like Firefox or Chrome. If you get chat to work on those browsers, then it is indeed an old-IE issue. If you still can't get chat to load on those browsers, I suspect it's some sort of firewall issue on your network.