User blog comment:Brandon Rhea/New Community Central Chat Guidelines Announced/@comment-24055022-20170521161611/@comment-24258073-20170522003122

I think the biggest problem here is that there aren't enough chat moderators available when they're needed the most. I remember having to wait for a chat mod to enter chat when I alerted them that there was trouble going on in chat, but since their status on Discord was Idle or they weren't available to take care of the issue altogether, the trouble lasted a lot longer than it would otherwise have done.