Board Thread:Support Requests - Getting Started/@comment-25523075-20151020133442/@comment-5558012-20151020144632

To add to Tupka217, if you get information from somewhere else (ie. a help page) it can be helpful to the original poster, and others, if you provide a link to that source so they can look into it more if they wish. Just being correct it's always the best answer.

There are no secrets to answering the questions other than being on CC regularly. Sometimes questions come in very quickly, other times I find I haven't posted on a thread in weeks. Users could be busy elsewhere.