Board Thread:Support Requests - Getting Technical/@comment-35165022-20180420081817/@comment-3218221-20180421101614

My first instinct is always to suspect the cache (my archnemesis; speaking of which, have been receiving cache errors this morning), but at any rate...

When reporting a problem, it always helps to be as specific as you can about the steps you took prior to experiencing the problem. When you say that you tried changing the 'colors', were you trying to change the header color again? The toolbar color? The main page, the background? Were you attempting to alter just one of those things, or were you making multiple change in one session?

Some time has passed since you first posed the question, so how about this: let's try a controlled experiment. Open up Theme Designer, and make one drastic change. You never said what subsequent changes you were attempting, so by 'drastic change' what I mean is, "retry one of the changes you attempted that failed." If one of those changes was trying to change the header color from its current white color, I suggest going with that. Try changing the header color from white to...say, red. Something obvious.

Once you make that one big change, save and exit Theme Designer and immediately come back to the thread to report what you did and that you've saved. That way, we'll know what design change to be looking for and when the save attempt was made (meaning that if none of see the change sooner or later, we'll be able to confirm as much).

Taking screenshots while you're at it won't hurt, e.g. a screenshot of what theme designer looks like once you've made your alternation (pre-save). From what I understand, you're saying that once you press 'save' your changes vanish with the reload? See, this is where it's useful to know what the nature of the changes are. Since you said you were able to change the header color before, there shouldn't be a problem with changing the header color again. If it's not the cache, then it really could just be human error.

Edit: D'you think you can humor me and say what you did to clear your cache? I may as well preemptively link you to Special:Contact and Special:Contact/bug while I'm here; if another day or so passes without this being resolved/Theme Designer cooperating, contact Staff through the links above to report a bug.