User blog comment:Brandon Rhea/New Community Central Chat Guidelines Announced/@comment-31150508-20170505002816

Much like Annabeth and Percy, I have concerns and here's why: I joined CCC in September 2012 as a different user. Back then, Staff were far more involved in the Chat and focused on this primarily. I'm not saying the Office Hours aren't useful- although they've grown few and far between at this point- but I don't think Staff are really around enough to fully understand the dynamics of Chat recently.

Yes, there's a lot of off-topic discussion, but in a sense, you're putting the users who are veterans on a leash. There's at least 3 good people I can list off that would be amazing candidates for moderators, and while I'm not saying that moderators aren't 100% doing their job, usually pings have to be performed in the Discord (and even that takes time) before trolls and spammers get banned. Bear in mind that the bot only does so much.

Personally, I don't think this will last because this isn't really a chat issue (you can't change other people truth be told), but this is a community team issue.