Board Thread:General Discussion/@comment-45377128-20200403083749/@comment-45377128-20200403140357

Hi,

'thanks for that. I have tried what you suggest. five times I have contaced the Developer  about this issue, given them the iOS info and description of the issue. Only once have they bothered to reply and that was just to give me the usual pat answer..... delete the app, reload it, make sure it is the latest version and start again. I have done this 8 times and every time I do, it ends up the same result.

The Developers are not interested in providing Support, that much is obvious.. Inturned to you guys in the vain hope that you may have dome advice or suggestions. That hope has now been dashed. 'Nothing more to do, but to delete the Hane and then to do my damdest to spread the word about the way the Developers treat their consumers. Social Media is a powerful tool when used in such a manner.