Board Thread:Support Requests - Community Management/@comment-25876622-20160810011210

Hi!

I'm an admin on wiki.town-of-salem.com. I am trying to block the user "Unrealname123sucks" [U123S] who is continually harassing "Unrealname123" [U123].

U123S and U123 have the same IP address, since they are living together. (Can't solve the issue IRL... lol. Well, whatever.) Additionally, U123S keeps making new accounts.

I tried the following:

Checked: "Prevent account creation" "Automatically block the last IP address". I did not check "prevent logged-in users...". However, U123 could not post, since his IP was blocked. The fifth checkbox is not working as intended.

I also did some tests on myself by creating multiple alternate accounts and blocking them. I did not change my IP during these tests.


 * 1) Create account "ulitestacc" and "ulitestacc2"
 * 2) Log into my regular account and block ulitestacc with options "prevent account creation", "automatically block last IP address", but not "prevent logged-in users" 
 * 3) After logging out, I could create an account with the blocked IP address.
 * 4) After logging into ulitestacc2, I could not post, since my IP was blocked.

The option to prevent account creation and allowing logged-in users aren't working. I believed for a while that U123 was a troll and the same person as U123S; but he was right, unchecking the fifth option "prevent logged-in users" does nothing, users with the same IP are still blocked.

I could not find U123 nor ulitestacc2 in the blocklist to unblock (whitelist?) them manually. I have to remove the IP block to unblock them; in doing so, I allow toxic users to create new accounts and repeat their spamming/harassment/etc.

What do?

Kind regards,

uli 