Board Thread:Support Requests - Getting Started/@comment-198.189.65.254-20191016182858/@comment-198.189.65.254-20191016191109

As a matter of fact, this is in regard to a ticket I already have open. Additionally, it has been 48 hours since the ticket was opened (as I mentioned), and was created on a business day.

As for my comment regarding response times, I created several tickets through Zendesk for assistance around the timeframe of 2013-2016 or so (during the transition period and prior), and it was not unusal to get a response within 24 hours on any variety of issues. Response time was consistently short for community, technical, and account support. A brief list of specific items consisted of removal of inactive bureaucrats, enabling certain wiki features, creation of user groups, and email verification problems. Even things which might be expected to be pushed to the wayside, such as requested CheckUser actions and the assignment of CheckUser rights for myself were dealt with in a similar timeframe.

Perhaps also there's just a lot going on right now and this is a shock reaction to something foreign.