Thread:Sophiedp/@comment-32281471-20190128233321/@comment-34804319-20190129193810

Gilben, if Sophie closes a thread and directs users to Special:Contact, then I'm sure she had a good reason to do so.

If the thread was on-topic and professional, it would have stayed open. If a thread is derailed from the original topic, or an argument or name-calling match starts, that is reason enough for anyone to close it.

Staff are usually the best resource to contact if an issue cannot be resolved at a local level, or in a calm and polite manner.