User blog comment:DaNASCAT/Wikia's Quality Blitz - Beating Down Bugs/@comment-1929113-20130130201044/@comment-3030984-20130130230014


 * You're right about the email to rate, it'd be nice if they put this in if the ticket is closed on response, I'm guessing that's a "feature" of the support software they use, and beyond their control.

'Customer satisfaction ratings' is a feature of Zendesk, the software Wikia Support uses, so it probably is out of their control as to when in the process the satisfaction query gets sent.