Board Thread:Support Requests - Getting Technical/@comment-35738245-20190914195048/@comment-366087-20190914235640

This is a known bug. Staff is working on it.

For now, a workaround is when downloading, be sure to select the proper extension. Most of the .octet-streams I've encountered are really .png

What you may have to do is when the download box opens, change "octet-stream" to "All Files", then in the name field, change ".octet-stream" to ".png"

If it turns out that the image is *not* png, then use your computer's cmdedit and to try different extensions until it works for you.