User blog comment:Meighan/Wiki Wisdom: Reacting to Trolls and Vandalism/@comment-1807002-20111111215358

Vandals and Spammers will always come and go. I find it is the begrudged ex-contributors or viewers that turns troll or almost troll (even if they don't realize it), the most tricky to deal with. First off a lot of times that can or have been contributors, if dealt with (if it can), things can be as they were or better (since it is hard to see the user for the screen when emotions are high). Second they can feel they are being bullied or ganged up on over Wiki admin or community decisions. And I don't like to be the blocking or warning admin cause Wikia's should just be fun but I have temp blocked a repeat troll, after several warnings. And a Code of Conduct based on Wikipedia:Civility  article was implemented (for the best I think).

I have been on both ends of this: For one when I realized things were just too emotional (not too troll like but along the lines of getting up to drama) I stepped away and took a long break, and came back and agreed to disagree with the admin in question. And realized how much patience and forgiveness I was given. For the second instance I was the admin dealing with people unhappy with a wiki change (when adopting a next to dead wiki) and honestly it is hard to communicate but it takes one person willing to come to an agreement or compromise (and truly that person truly was the hero in that situation, unhappy but willing to talk), and it is now better all together. But it did take some support from a wonderful Wikia Staff to keep my head up :)

I would have loved for this to have been out when I needed it but it is good all round to have :)