Board Thread:Support Requests - Community Management/@comment-38144194-20190812123350/@comment-38078079-20190812140527

I think you need to start a new request.

I've only skimmed, but it seems like - from what Night said, and you said Fandom told you, and the link itself - that you were given admin rights in the first request you made. That was marked as "complete". They can't thus reopen it and add extras, so that is why staff are telling you to make a new request. I imagine, if you make a new request specifically for bureaucrat rights, you'll have better luck and may even get them.