Thread:KevinVolkov/@comment-43297784-20190727112644/@comment-38078079-20190727114240

Do you remember how you contacted them?

If you haven't already, I'd try their zen-desk: https://fandom.zendesk.com/hc/en-us/requests/new - this just means it's more likely to be seen by a variety of staff members, who can reply according to who's first available and in order of messages received. If this is how you did contact them, maybe just drop them another message to nudge them and see what's the cause of the delay? :)