Board Thread:New Features/@comment-9605025-20190905195039/@comment-9605025-20190915150047

Those explanations make way more sense then that sentence from your page.

Are they also tracking what users submit? It seems to me (although it is a rather small sample size right now) that at least half of the requests are not actually related to editing. For me, this would seem to indicate that new users are perceiving it as some sort of general support request system rather than a system geared towards editing questions. That makes me a bit nervous as a decent number of new users already get the false impression that CC is how you contact staff (and that those who reply are staff). Having new users perceive this as a general support request, I think, would only make this worse. If I don't know any better and believe I am submitting a request to Wikia, I would be all the more confused when I am told those responding aren't staff.