Board Thread:Support Requests - Getting Started/@comment-70.27.199.18-20200511163353/@comment-9605025-20200511174902


 * 1) Usernames are case sensitive. If you typed "Cloudcopper", then that is why it didn't work. You need to type "CloudCopper".
 * 2) If the password reset email doesn't show in your inbox, check your spam folder.
 * 3) When you use Google/social media to log into other sites, Google/the social media site is essentially acting as a password manager. While users have a username and password for a password manager, the password for the site they are logging onto is entirely different. That is why using your Google password on Fandom doesn't work. The password manager generates a random string; typically a very long one. That way it is hard for others to hack your account. That is one of the main selling points for password managers. The downside is what you have experienced. Without the password manager, the user cannot access their own accounts.