Board Thread:Support Requests - Getting Technical/@comment-24739709-20151102183832/@comment-24473195-20151104215244

Moviesign wrote:

Also, it ignores file names with an ampersand (&amp;) in the name. The special character in file names issue( e.g. & or '  ) appears to be an old bug (see Thread:908343). It seems that files with special characters uploaded before a certain date (presumably before 2015) can  cause issues with other features. Someone reported this in the forums, I can't recall the exact thread title though.

Apparently, newly uploaded files don't have this problem. Try uploading a newer version of the file with a slightly different name (keeping the ampersand).