Board Thread:General Discussion/@comment-168424-20130123222810/@comment-188432-20130123233104

From my experience, the reason bug reports don't go directly to the engineers is to help manage the workload. The frontline community support staff like Bert or Sarah have always required me to advance a bug report that they can reproduce. As soon as they're able to reproduce it on their side, they'll then pass it on to devs.

Let's face it, there are a lot of things we mere users think are Wikia bugs that turn out to be either problems with the local wiki's code or just problems with individual computers. No point wasting valuable dev time with very minor problems, so it's up to the frontliners to separate the wheat from the chaff.