Thread:Yacher/@comment-26101057-20150301205922

Response When the Situation Has Escalated to Level Two
 * If warranted, Call 911 and other appropriate emergency contacts (such as Federal Protective Service) for that particular facility, particularly if the situation requires immediate medical and/or law enforcement personnel.
 * Immediately Contact the supervisor and, if needed, the supervisor will contact other appropriate official(s) such as functional area experts to seek help in assessing/responding to the situation.
 * If necessary, Secure your own safety and the safety of others, including contacting people who are in danger (make sure emergency numbers for employees are kept up-to-date and accessible).
 * Document the observed behavior in question.
 * Supervisor should Meet with the employee to discuss concerns and, if appropriate, begin or continue progressive discipline. The supervisor should follow these procedures:
 * Call for assistance in assessing/responding, if needed.
 * Avoid an audience when dealing with the employee.
 * Remain calm, speaking slowly, softly, and clearly.
 * Ask the employee to sit down; see if s/he is able to follow directions.
 * Ask questions relevant to the employee's complaint such as:
 * What can you do to try to regain control of yourself?
 * What can I do to help you regain control?
 * What do you hope to gain by committing violence?
 * Why do you believe you need to be violent to achieve that?
 * Try to direct the aggressive tendencies into another kind of behavior so that the employee sees s/he has choices about how to react.
 * (United States D.O.L., 2015) 