Thread:Cooksey.michael/@comment-14826421-20141106050404/@comment-8005273-20141106191927

Hi there Amaterasu31, sounds like a frustrating problem! Apologies, I am not the best person to help with this - you should reach out to our Community Support team, and they can troubleshoot the issue with you.

You can contact them here:

http://community.wikia.com/wiki/Special:Contact/general

Good luck!