Forum:How come wikia staff never responded to my support request?

I submitted two months ago a request to stop unregistered users to create new pages in my wiki, with a link to a community discussion (polled).

I used the support request button in this wiki and submitted my request.

The staff never got back to me :/

<span style="font-family: Helvetica, Arial, sans-serif; white-space:nowrap; padding:2px 10px 4px 10px; border-radius:2em .7em 2em .7em; background: #4c4c4c; background: -moz-linear-gradient(-45deg, #4c4c4c 0%, #666666 15%, #474747 30%, #2c2c2c 40%, #000000 50%, #111111 60%, #2b2b2b 70%, #1c1c1c 85%, #131313 100%); background: -webkit-gradient(linear, left top, right bottom, color-stop(0%,#4c4c4c), color-stop(15%,#666666), color-stop(30%,#474747), color-stop(40%,#2c2c2c), color-stop(50%,#000000), color-stop(60%,#111111), color-stop(70%,#2b2b2b), color-stop(85%,#1c1c1c), color-stop(100%,#131313)); background: -webkit-linear-gradient(-45deg,  #4c4c4c 0%,#666666 15%,#474747 30%,#2c2c2c 40%,#000000 50%,#111111 60%,#2b2b2b 70%,#1c1c1c 85%,#131313 100%); background: -o-linear-gradient(-45deg,  #4c4c4c 0%,#666666 15%,#474747 30%,#2c2c2c 40%,#000000 50%,#111111 60%,#2b2b2b 70%,#1c1c1c 85%,#131313 100%); background: -ms-linear-gradient(-45deg,  #4c4c4c 0%,#666666 15%,#474747 30%,#2c2c2c 40%,#000000 50%,#111111 60%,#2b2b2b 70%,#1c1c1c 85%,#131313 100%); background: linear-gradient(135deg,  #4c4c4c 0%,#666666 15%,#474747 30%,#2c2c2c 40%,#000000 50%,#111111 60%,#2b2b2b 70%,#1c1c1c 85%,#131313 100%); ">  http://images3.wikia.nocookie.net/__cb1347710628/common/avatars/thumb/e/e1/4735018.png/20px-4735018.png   F l y i n g _ B a n a n a 

03:29, November 13, 2012 (UTC)


 * The Staff always replies to their support requests. However, it usually takes 2-3 business days. If it takes longer than that, chances are they're behind in answering their emails. -- Savannah  Star  03:36, November 13, 2012 (UTC)


 * Please fix your signature, you're substituting it directly into the page instead of transcluding which is creating an enormous wall of garbage in source view. Lunarity 04:03, November 13, 2012 (UTC)


 * Hi, according to our records, we received your email on September 20th and Sean McGilvray replied to your email eight minutes later. Please make sure our email was not accidentally eaten by your spam folder. If you still need assistance, I'd recommend trying another Special:Contact message or communicating with Sean directly on his Message Wall.
 * As a good rule of thumb, if you don't receive an answer from staff within 5 business days, please resend the message. Chances are if it gotten a reply yet, we either actually didn't receive it or you might have missed the initial reply. --DaNASCAT (help forum | blog) 04:28, November 13, 2012 (UTC)