Thread:Sannse/@comment-44213677-20191111073526/@comment-366087-20191111161547

Effja wrote: Sorry about it being on different walls! I just wanted to ask a lot of staff. Never a good strategy.

The *fastest, assured* way is to send in a Support Ticket. Most Staff when they get into the offices start working on helping to clear any Support backlog *first*. It can be hours before they check their walls. Also, Support Tickets not only are routed to the proper Staff team to deal with a topic, but a trail is generated which automatically keeps prompting them to resolve it, so less chance things "fall between cracks". Walls can get overlooked and or even read, then forgotten to get back to.

And finally, we are not always aware of any staff absences due to illness or personal time off. A wall could go completely unread by its user for *weeks*.