Board Thread:Support Requests - Getting Technical/@comment-5896196-20161101094127/@comment-5896196-20161103215648

Thanks for the assist.

The reason I brought about the first point, is why did I have to go this circuitous route to find you.

I remember the first time I contacted community central via special contact and I believe merrystar or kirkburn, I don't recall, fixed the error. Anyway I was amazed at the ease they resolved my technical issues. I had to go through two or three people just get the help I need, as to a more direct path with this matter.

In my workplace for example when I did desktop support, if an application was installed company wide, we supported it, there was no uncertainty involve on who would resolve the matter. So, I think the issue would be poor communication, and someone needs to institute a better policy.