Board Thread:Support Requests - Community Management/@comment-44389874-20191125045634/@comment-9605025-20191125202516

If you are aware of the person's fluent langauge, I would suggest trying to send your messages with both an English version and a translated version (if you haven't already). Taking your claim at face value, it is possible they just aren't understanding the English very well. As for the recent uptake, I would suggest trying for a bit longer to discuss the issue with them. If they continue to ignore you entirely, I think it would be fair game to start considering blocking them for a certain amount of time. If it gets to that point, you should definitely warn them that you are considering that course of action. That might be enough to bring them back to the negotiating table. If not, then you may actually need to go ahead with the block. It isn't a pleasant prospect but, if you never put your foot down, people are just going to keep pushing. If you have already tried some of those things, feel free to pick-up at whatever step in that process you are already at.

Since you guys use Discord, have you integrated it onto the wiki? That would help link the two.