User blog comment:Cristina7/Introducing Discussions, a New Platform For Engaging Your Community/@comment-28398720-20160913143838/@comment-26402117-20160914000947

It is not economical or efficient from a webdev perspective to try update features if the architecture behind Forums is partly incompatible with any mobile update. That gives two options to staff - run two different products for different devices and ruin consistency, or code a new one from scratch to have a more cleaner build and recode the features again.

The intention behind Fandom was not money, it was to give Wikia contributors a platform for more timely editorial and non encyclopedic content - which often makes for fun reading when you like the topic. Neither does Wikia use its userbase - everyone here contributes to Wikia of their own will and is not compelled by staff to do this beta testing.

They don't listen to feedback

I've addressed this already, but I'd also add that I think Wikia may potentially fail to act on feedback in the odd ticket due to its size - in comparision to the size of the site it runs. However, staff do listen and work hard to accommodate Wikians. I see them as a few hundred humans, not just a company.