Thread:TK-999/@comment-5412428-20161124212925/@comment-1929113-20161125050216

BooKyloRen is correct in the fact that global blocks are not discussed with third parties. Staff should respond to their request within 2-3 business days, so if it has been that long they should check their spam folders/etc.

If for some reason they are unable to use Special:Contact, they can email into community@fandom.com with the email address listed on their account and provided as much info as possible, such as the block ID.