Thread:Sannse/@comment-3294981-20191130194754/@comment-366087-20191202230529

Well, presuming you mean a response beyond the automated "we got your message" message, sometimes the sheer volume of support tickets might mean not initially grasping the full gravity of the request. I've had a couple times where it took me like 3rd reply to get across what *I* needed…

But good you got some help!