Board Thread:Support Requests - Getting Started/@comment-85.242.182.128-20160213183743/@comment-27221424-20160213231122

Memmon wrote: 85.242.182.128 wrote: I'm Wiki-LPS100 from Dreamworks School of Dragons wiki. A while ago, my computer died (I have a laptop now); however, I kept all the passwords in a notebook... except the wiki password because I forgot about it. So, like always, I ask for a new password request:

I wrote my username, confirmed and it tells me that I have recieved an email. I looked for it and there's no emails about it; I made sure I wrote the correct username (everytime I wrote my username in other ways, it didn't worked) and see if the email is correct, and yes, everything was correct (I even looked at all the folders for it). I waited the 24 hours, resended the renew password request: again, no email whatsoever. I deleted tons of useless emails I had, waited the 24 hours, reask for it and, once again, no email.

Is there something I'm doing wrong? Or is there a glitch in the email? Hi. When you go to Special:Preferences → Email → My Email Address: email address here does this email listed match the email account you are checking? If not, change the email address and press "Save" (at the bottom of the page), and then re-send the email. Hope this helped. -Memmon →Additional comments I'm afraid if you can't access your account through your password, you will have to create a new one. Make sure you write the password down, however. Additionally, if you had rights on any wikis prior to your device switch, ask staff to transfer them over for you (I'm not sure they would, be providing an IP check comes back positive I would see no reason not to). Sorry for the confusion, but I will keep it up in-case anyone needs it in the future.