User blog comment:MisterWoodhouse/The future of Chat/@comment-7180588-20200806145228/@comment-27453076-20200806192737

Yes, and that's regular volume and traffic. ESB chat is active, and for some users, it's the only option.

Some folks don't want to create accounts on third party applications, and the Chat feels connected to the wiki. You can't change a Discord background to a SpongeBob theme, or any of that.

This is a major loss for communities like ESB.