Thread:Sannse/@comment-4598065-20200116210501/@comment-8-20200116223112

It's not indifference, it's managing the time we have and the messages we get.

Using our email system means we have a record of the problem, we can get more information about the bug (email can be more detailed than a few lines in Discord), and we can more easily give you advice or create a bug ticket. It also means that the right person can give you advice. For example, I rarely work on technical issues.

It's also true that we can't always stop other work to reply directly to users, the only reason I'm here on this thread so quickly is that someone pointed this message out to me! Usually I only check my wall once or twice a day.

Quite often we have to focus on other tasks rather than directly talking to our users (although that's my favorite part of the job). Some of us are able to catch discord messages while we work on other stuff, but we may not be able to get into a deeper discussion about a technical problem.

I understand that you couldn't send a message right then, but it really is the best way to get in touch about technical issues (as well as sensitive social issues).

(Also, careful with that texting and driving!)