Forum:Image upload problems

I already submitted a couple Special:Contact reports, but I want to know if my problem is more widespread or not.

On WoWWiki, I'm getting this problem where when I try to re-upload an image that is just a cropped version of the previous image, it pretends to upload, but just shows the old image resized to fit in the new image dimensions. The new image is no where to be found even with multiple efforts to purge, etc.

I'm also seeing a problem where I get a bogus duplicate image warning when uploading and if I ignore it, the upload either fails or shows some previously uploaded image as uploaded.

Anyone else having similar problems? -- Fandyllic (talk &middot; contr) 21 May 2011 2:59 PM Pacific


 * Yes, same issue. From what I found it is a re-occuring issue. 90.216.25.75 22:43, May 21, 2011 (UTC)


 * Isn't it just cache? Sometimes the new version of an image is immediately visible. Sometimes it takes a few hours. This isn't just a recent thing as far as I know. Sometimes if you scale down wherever the image is used by just 1px, it will force the newest version to show without having to wait. -- Deltaneos (talk) 22:45, May 21, 2011 (UTC)


 * See also Forum:Anyone else unable upload pics all of a sudden?
 * I don't think it is just a cache problem. I've been uploading lots of images and only recently have these strange problems started occurring. Also, I've never had it take more than a few minutes to show the new version and never had it give a duplicate warning and show me a completely different image from what I'm trying to upload.
 * I do wonder if it has to do with the sizes of the images though. Until recently, I've been uploading smaller images (<50K) and my recent ones have been a few hundred Kb or more. -- Fandyllic (talk &middot; contr) 21 May 2011 3:49 PM Pacific


 * Yes, it's a intermitent recurrent problem since at least 2 years ago. Images have some sort of timestamp number inside their URLs, so every time you upload a new version, they get a different URL. That in theory make the caching process more robust, since Wikia can tell the servers to cache that URL "forever". The problem comes when the system is broken, you upload a new version of the image, that gets a new URL but the file servers sends the old image. Then it's a big problem since the cache servers save the old image with the new url and no matter how many times you reload the page or use different browsers or computers, you got stuck with the old version of the image. I also found that even reuploading the same image even two times in different days (to see if it's a matter of servers being slow at syncing) the problem is still there.
 * It seems a problem that Wikia hasn't reach the solution yet. With Special:Contact Staff could refresh the server cache to get the new one displayed. At least some months ago, since the last time I tried Sarah Manley didn't seem to get the point that Wikia has several file servers &mdash;at least one in the US and one in Europe&mdash; and I have the bad luck that she was seeing the updated one (because she is hitting the US servers) and I the outdated one (because I'm hitting the Europe one), so she kept saying it was my (cache) problem while I trying to explain her about Wikia's server infrastructure with no luck. I hope you have better luck than me :) --Ciencia Al Poder (talk) -WikiDex 12:36, May 22, 2011 (UTC)


 * I'm a big fan of cropping images, so I have seen this problem several times, and have had 2 staff members respond to my reports of the problem.
 * There is apparently nothing that staff can do to resolve the problem, and it will simply fix itself in time. But it will not automatically update the image.
 * The only thing that has worked for me is to wait 6+ hours, then try uploading the image again (reverting between versions also works).
 * The good news is that I have been told that wikia is installing a new file server this week which should hopefully resolve the problem for good. -User452 13:05, May 22, 2011 (UTC)
 * Just for reference, I just experienced the problem again, and it took between 2 and 4 hours for the problem to fix itself, without any staff help. As I mentioned, simply refreshing does not fix it, you must either reupload or revert the image (edit: after several hours) to clear the cache -User452 19:50, May 22, 2011 (UTC)


 * I'm also getting this problem. It's sooo annoying!--Acer4666 22:27, May 22, 2011 (UTC)
 * I just wanted to leave another note that although "just waiting" is a solution, I've also been told that you should always report the problem using Special:Contact, because the more reports they have, the greater chance they have of working out exactly where the problem is. -User452 11:46, May 23, 2011 (UTC)
 * Yeah, I have reported it. I have been waiting for about a day and nothing has changed, even when re-uploading the images multiple times after hours long waits. It's annoying as I was about to go on an image update spree last night, but now have to wait till it's fixed before I flood my wiki with crap looking images (I'm not an admin so can't delete + upload new filenames)--Acer4666 13:43, May 23, 2011 (UTC)


 * Some new BioShock Infinite news and images came up yesterday, and a bunch of lower quality images popped up from an admin, which I replaced with much higher quality versions I found. I thought it worked, but then today I tried to replace the old logo with the new one and found the cache was coming out extremely weird. I checked the images I uploaded later on and found they were still the smaller versions. That's when I decided to look up problems with Wikia, and found this. If anyone has any news of this being fixed, could you inform me? I was going to use those images with a fellow contributor to make some article images, but now he can't help. ~ Ṃᶒɠą§ɔ î é ɳ č ę { tal k }  18:26, May 24, 2011 (UTC)
 * There will be an update to the image servers tonight, which may or may not be related with fixing this problem. Also in that same post, the image cache problem is mentioned, and says that they have done some things to attempt to fix the problem, so those fixes should also go live with tomorrow's regular update. -User452 18:37, May 24, 2011 (UTC)


 * See daNASCAT's comment in Forum:Problem with Updating Files. -- Fandyllic (talk &middot; contr) 24 May 2011 1:22 PM Pacific


 * In the meantime, I found a long way to my image on the server. I had to check the current image thumbnail, remove the "thumb/" and "120px-" from the link, and the real image was right there. Still, an obnoxious problem. Thanks for the information. ~ <font color="#008800">Ṃ<font color="#009900">ᶒ<font color="#00aa00">ɠ<font color="#00bb00">ą<font color="#00cc00">§<font color="#00dd00">ɔ î é ɳ č ę <font color="#ff0000">{ <font color="#ff4400">t<font color="#ff8800">al k }  20:53, May 24, 2011 (UTC)


 * This problem is still occurring on BioShock Wiki. Look here: File:Elizabeth tear.jpg. The image size is listed correctly, but all occurrences of the images are still the previous version. This seriously needs to be fixed, as it will definitely become a disruption as time moves on. ~ <span style="border-bottom:2px dotted green; border-left:4px double green; border-right:4px double green; border-top:2px dotted green"><font color="#008800">Ṃ<font color="#009900">ᶒ<font color="#00aa00">ɠ<font color="#00bb00">ą<font color="#00cc00">§<font color="#00dd00">ɔ î é ɳ č ę <font color="#ff0000">{ <font color="#ff4400">t<font color="#ff8800">al k }  00:46, May 27, 2011 (UTC)
 * You reported it to Special:Contact, right? Since it has been over 12 hours, you should try re-uploading it again.  -User452 14:17, May 27, 2011 (UTC)
 * (reset indent) From my experience, simply asking a sysops to move the file, rename it and delete old versions (which any sensible technical admin would do) forces a cache purge. Get people to tag images with something like the   template I use (justification for the name :P ). It can be a pain to do, but it does work.  Nayayen &mdash; TALK  21:48, May 27, 2011 (UTC)
 * I exchanged an e-mail with Uberfuzzy and I know that Wikia is looking at it. The problem must be hard to track down, because I haven't heard anything recently. I'll try the move/rename/deleteold, but I did something similar and it didn't work, so I'm not hopeful. -- <span style="border-bottom:1px dotted; cursor:help;" title="Who?">Fandyllic (talk &middot; contr) 27 May 2011 3:20 PM Pacific


 * G'day. I'm having this EXACT same issue. I clicked the "Upload a new version of this file" in the image page, selected my new image and it shows the NEW one in the HISTORY and the OLD one as the CURRENT. Doesn't matter how many times I upload, it puts more versions of the NEW image in HISTORY and trying to REVERT from the OLD image to the NEW one in history just keeps the OLD one anyway. I've even gone to the trouble of completely deleting all versions of the image and uploading the new image with a clean slate and the blasted thing has put the old image up again. Done this over a number of days so there's been plenty of time for it to clear the cache. Here's the image page: Crimson Dark LatestPage.jpg. The image which should be displaying has 12.15 at the bottom while the old one has 12.14 on the bottom. Previous reports of this issue are Forum:Uploaded_Picture_Problem. and Uploading_New_Files. Maybe have a look at what you did to fix it up back then if you haven't already. --Charles81 05:17, May 30, 2011 (UTC)


 * Tagging this thread Staff needed in hopes we can get an update on how efforts to fix this problem are progressing. It's been at least a week since this very serious bug started occurring. -- <span style="border-bottom:1px dotted; cursor:help;" title="Who?">Fandyllic (talk &middot; contr) 30 May 2011 2:48 PM Pacific

This should now all be resolved. The new severs/systems and image thumb'ing process is in place, and things are working as they should again. There may be 1 lingering problem with user avatars not updating (note the upload is working), because of an underlying flaw in their unique thumbnail flow that was being mitigated in the old system, but that is being resolved this week. If there are any NEW reports of images not changing (this includes normal wiki images, logos, backgrounds) please report them to us via Special:Contact right away. Time is of the essence when this happens, so please remember to send as much information in the initial email as possible, saving us all time going back and forth. We need to know the wiki, the File: page of the image that didnt change, and the URL of the thumbnail that didnt change (such as a page where it was used) --Uberfuzzy 09:36, June 15, 2011 (UTC)