Thread:Merrystar/@comment-5397917-20120730121223/@comment-3030984-20120730122221

Staff are generally not available at the weekend, so today would be the first chance they have to look at it (only if they have time, which I doubt). Please be patient - someone will look at the request within a week or so.

Requests on that list appear in the order they were created. Approved requests are moved to a different list, and staff work from the bottom up. There are many more users who have had to wait longer than your three days.