Thread:Sannse/@comment-3986924-20160626014349/@comment--20160626080406

Have your friend send another Special:Contact note (or at community@wikia.com). Either their previous ticket never went through or else Staff's response has ended up in their spam folder/and or deleted depending on spam filter settings on the email provider.

It's also possible your friend has already been given an answer to their block and thus if they continue to pester Staff they will eventually start to ignore them. However, if your friend honestly hasn't gotten an answer yet then just have them send another ticket. They are the only ones to be able to discuss their block. You cannot appeal on their behalf.