Board Thread:Support Requests - Getting Started/@comment-33025440-20200225222155/@comment-5650583-20200225223344

There are two things I can think of offhand:

Did you use the correct email address? Did you type it correctly? (You wouldn't believe how often that happens)

Did you check your email's junk/spam folder? (Happens a lot for me, especially with Wikia/Fandom emails)