Board Thread:Support Requests - Community Management/@comment-26907728-20200715012706/@comment-26611127-20200715023350

Regarding your original question, I have usually received a reply from staff on the same day in which the ticket was created.

I know that many wikis have been closing recently, leading to numerous reports by users asking for more information about why their wikis were closed. Thus, there may be other tickets currently sent to Fandom by users in similar situations, which could explain the long wait time for a response.

However, I do agree it is abnormal to not receive a reply after four days, so you should probably send in another ticket as stated in the replies above.