Thread:Mira Laime/@comment-8777240-20200713190415/@comment-26339491-20200728221107

Your friend would have to contact support themselves to get that sorted out - unless the block was made by a local admin, in which case they should discuss it with that or another admin from the community. If your friend is having the same issue and can't actually get through to support, they could leave a message for User:Kirkburn. He would best be able to check what might be wrong!