Board Thread:Technical Updates/@comment-126761-20190607194328/@comment-8-20190618172312

We were somewhat limited by Zendesk's system, but we wanted to consolidate with Curse's Zendesk.

There is a link on the first page that takes you directly to the form, it's "submit a request" at the top right of the page, next to your avatar (I think we should probably change the text)

We really wanted the username and email auto-populated, but that was only possible when the form was directly on Fandom. We aren't able to transfer that information to Zendesk.

There's a similar problem with auto-populating the dropdowns. We could do that with the general categories, but not with the sub-categories.

It's not a perfect system by any means, we had to compromise some to get most of what we wanted.