Board Thread:Support Requests - Designing Your Wiki/@comment-22479560-20131218041400/@comment-168424-20131224045115

If your intent is for your message to be read by Wikia staff, you really should use Special:Contact/general.

I'll also point out that the wiki-based forums used to have a default "Help Desk" forum and there is nothing preventing admins from making their own "Service Desk" forum.