Board Thread:Support Requests - Getting Technical/@comment-4075579-20130611014308/@comment-1330470-20130611015243

If you mysteriously are in limbo as to whether this namespace exists, go to Special:Allpages on your wiki and look for it in the drop-down list. If it's not there, your Portal: pages are just sitting in the article (default) namespace.

More likely than not, something went wrong on your end for you to not receive an answer. Check your email - the one specified in Special:Preferences - and see if you ever got an automated message "Request received: Portals" (for example). All support requests should receive such a message within seconds of sending the request. If not, then you somehow failed to send in your request. Don't be afraid to send in another.