Thread:Sannse/@comment-39934925-20190625210055/@comment-8-20190626182140

It takes us longer to reply over the weekend, but usually we reply within 2-3 days. Check your spam folder to see if a reply has got lost in there.

If you didn't lose it in there, consider whether you have already had enough of a reply from staff. Sometimes people just keep mailing about the same thing if we say "no". If that happens we sometimes stop replying.

If that's not it, then maybe the email didn't get though. You can ask about that on a staff wall (mine is a good one to use) and we can look in to it.