User blog comment:Mira Laime/Did you graduate from Wikia University?/@comment-24473195-20160321224831/@comment-24473195-20160322083220

I think the tool is good. The trouble of course was its implementation. One simple principle is that you provide help just when the user is starting out or about to fail and especially for complicated tools. For instance, when an unregistered user / someone new clicks the edit button,  Wikipedia & Wikia assume that the user knows everything that needs to be done, possibly due to the experience with other editors. One alien concept is referencing  especially in different wikis with different rules, another concept is the difference between internal and external links.

While clicking an external link for more help is normal for some things the fact that while in the editor you need to click a link to another page to get simple "online" or context based help is the main issue. Maybe MediaWiki should revive Microsoft Clippy, and call it MediaWiki Witty or something.