Board Thread:Support Requests - Getting Technical/@comment-46011096-20200926143355/@comment-9605025-20200926182119

Which wiki is this on? It is highly unlikely that VisualEditor is working while ClassicEditor is not. Typically it is the other way around. The most likely scenario I can think of that would prompt you to make that comment is that the wiki has been migrated to UCP. In which case, there is no ClassicEditor and VisualEditor is a different one from what is on legacy wikis.