Board Thread:Support Requests - Getting Started/@comment-198.189.65.254-20191016182858/@comment-366087-20191016185057

As Tupka says, *business days*. That means that unless someone in Staff is scheduled to work a skeleton shift, do not expect to see a response on a Weekend or Holiday.

Also know that when Staff gets into the office, aside from meetings, they usually work on helping to catch up/clear Support tickets *before* checking their message walls. So *unless instructed to* drop a message on their wall (like in an Adoption Request), is definitely faster.