Board Thread:General Discussion/@comment-33668185-20181229231243/@comment-26402117-20181231083421

Hello! I do want to be clear that the quality of CCC discussion and moderation is always a concern to the mod team. We are sorry to hear about the issue behind the thread reply - ban reasons are important, and so is a feeling of involving community feedback & input.

I will try to briefly cover the 2017 intervention we've made about CCC, and be candid about whether these have worked or not.
 * Chat topics and quality - even after the topics change, chat can have frequenters (school students, new teen users etc) complaining about their lives & drama, which is definitely boring! The guidelines need work to address what behaviour is unwelcome at CCC, so that users understand that. Hopefully, improving the guidelines can improve mod intervention as well.
 * Moderator treatment of users - within CCC, the mod team is quite respectful to regular users. At times, this may have not been the case, but these mod issues are always raised & dealt with in private. A moderator entering an argument with a user on a social network shouldn't determine whether they stay as mod.
 * Consistency of mod actions - sockpuppet bans have actually been much less of a problem than accidental ones, which is good. However, care could be taken with ban reasons, and how warnings are handled in toxic situations. We haven't really been able to discuss warnings, because our main focus is adjusting the guidelines. But warnings is a concern we'll think of, alongside toxicity issues.

I do agree with Noreplyz and SayuriDarling about the improvements being considered & suggested by users. Your feedback is very welcome. Although it would be honest to say the following, in regards to moderation on CC:
 * 1) it's not feasible to reveal sockmaster identities (for privacy reasons)
 * 2) the likelihood of Staff changing the whole team is effectively nil, as made clear by Sannse
 * 3) the existence of the ban example given in the OP is not in question at all. This forum is not for appealing bans to the community, and it detracts from the constructive feedback.