User blog comment:Dopp/Technical Update: March 14, 2011/@comment-1997905-20110314232726

"We're in the process of changing the system we use for our help tickets."

Thank you god. Hopefully that'll push some important things through faster, instead of leaving issues open for months.

"We’re working on some design improvements to our rich text editor, and will keep you posted as we get closer to rolling them out."

Design as in look, or design as in mechanics? Because it could use a serious mechanical overhaul.