Board Thread:Support Requests - Getting Technical/@comment-24306243-20170621083143/@comment-9605025-20171103205123

Since this thread is a few months old, it is generally a good idea to start a new one for this kind of issue. Regardless, in addition to what has already been said above:


 * 1) Check to see if your file type is supported
 * 2) Check to see if your file has an incorrect extension
 * 3) Check to see if your file is corrupted

Those are some of the more common issues. Otherwise, it is likely an issue with Wkia's servers.