Board Thread:General Discussion/@comment-14250-20200117080956/@comment-9605025-20200117092453

What you have said is mostly likely the actual case. However, from a practical standpoint they are about the same; I would imagine. The issue is defining "serious". Almost everyone thinks their case is "serious". From what few cases I have seen the resolution of, it certainly seems that staff generally don't get involved unless there is a potential ToU (or other major policy) violation.