Thread:Sarah Manley/@comment-5175866-20130318205234/@comment-1613840-20130319172056

Hi Superdadsuper,

Thanks for the message and for letting me know about your wiki’s situation. I am sad to hear you are consider leaving Wikia, and would like to work with your community to help you stay. In response to a couple of your points/questions:


 * Ads - Wikia is a free service, and we use advertising to support this. We offer not only hosting, but customer support, educational materials, new products and a host of other support materials for our communities. Ads are something that we can not remove across the site, but logged in users do view less ads. If you ever see ads you feel are inappropriate, please let us know and we will report it to our ads team. We do offer an Ad Free Wiki program for qualifying wikis, which you can learn more about here.


 * UI - We do ask that elements of the skin remain consistent across Wikia so that visitors going to multiple wikis have a consistent experience. We do though also allow for a lot of customizations. This week we are actually hosting a webinar on advanced customizations, which you can register for here.

If you do decide to leave Wikia, we have a fork policy that I can share with you. Wikis that have left have seen a drop in traffic and it often leads to a division within a community. I hope though we can figure out a way to help your community improve while here on Wikia.
 * Users - Every wiki and community on Wikia is different, with different content, policies and users. Most users are attracted to a wiki based off of the content and community - not necessarily the platform. I don’t necessarily believe your audience will change by moving off of Wikia. We hope to offer a place for all communities to flourish, not just those about video games.
 * Improvements - You mentioned that the wiki needs help. If you provide a bit more details, I am happy to provide support. Our ComDev offers help which you can learn more about here, and we have an Admin Mentor Program that’s just getting kicked off.