User blog comment:Brandon Rhea/Tips for becoming an admin/@comment-3444778-20121206190454/@comment-20644-20121213013441

Assuming good faith isn’t meant to last forever or be a “get out of jail free card,” as it were. All that does is determine how you approach a situation in terms of whether you believe someone is trying their best to succeed or actively trying to make bad contributions or choices. Even if they're becoming a problem, they still may be trying their best as best as they know it. People can screw up innocently.

That said, if it is a problem that is having a negative impact on your wiki, then those who know better should strive to help that chat mod or admin do a better job. Offering them help, suggesting tips and tricks, offering best practices, and so forth are all great ways to help them do a better job.

If it gets the unfortunate point where it just doesn’t seem fixable, there’s always the option of a community vote to remove them from their position&mdash;but that should always be a last resort.

Does anyone else have any suggestions for Sherman too?