Board Thread:General Discussion/@comment-168424-20130123222810/@comment-3030984-20130124101534

From my personal experience, I don't think there is any difference in the type of response one might receive. I think the separate forms are just to help categorise the support requests and assign them to the right area.

One imagines that there is a person whose job it is to sort and assign each request to a Staff member - I highly doubt it is all done by computer, as support requests I've submitted in the past have not been assigned to a Staff member straight away (and never over the weekend). If my estimates are correct, based of bug ticket IDs, Staff are dealing with about 4000-5000 requests a month. Not a huge number (relatively speaking), but I'd think any additional sorting by the system would be useful, hence the separate forms.

But this is all just based off observations from the support site. I could be completely wrong. I'm sure Staff can give a more accurate answer.