User blog comment:DaNASCAT/Wikia's Quality Blitz - Beating Down Bugs/@comment-1929113-20130130201044/@comment-452-20130205160457


 * There's a side issue of the current bug tracking system where you can't retrieve passwords to track tickets either.

I assume you're talking about logging into zendesk to look at support tickets.

You can, but it requires a change of email address.
 * 1) Go to https://support.wikia-inc.com/registration and sign up - you cannot sign up with an address you have already used to submit a ticket. Take care choosing a "real name", you cannot change this later, and wikia staff cannot change it for you.
 * 2) You will receive an email with a confirmation link, and can then set a password - don't forget it, as you noted, it's impossible to reset it. I've forgotten mine a few times, luckily I found it again after trying a bunch of passwords.
 * 3) Change your email address on wikia - this way when you use Special:Contact, it will associate the ticket will your new zendesk account. Alternately, you can log out before using Special:Contact and specify the zendesk email, or simply submit a bug directly through https://support.wikia-inc.com/anonymous_requests/new  (Tickets submitted through special:contact include info such as username, wiki, user agent and some wikia variables, tickets submitted directly through zendesk do not - if you're submitting a bug which may be related to your browser, that information is helpful, although Wikia Staff have been known to ask for that information even when it's automatically attached to the support ticket, so it may not matter either way.)

I submit a lot of bug reports, so it's immensely helpful to be able to log in and few all of the tickets and replies in order rather than searching through emails.