Board Thread:Support Requests - Community Management/@comment-5716479-20130622124910/@comment-5431054-20130622231637

To answer your questions:
 * 1) I'd just keep hitting the mark all as read button, but I suspect there is probably some javascript that could work
 * 2) You can highlight a thread if you are an admin by clicking on the 'more' dropdown menu that appears when you hover over the thread and by clicking on 'highlight this thread'