Board Thread:Support Requests - Getting Technical/@comment-24524462-20160304221507/@comment-452-20160305150427

Unfortunately the support site is really buggy, always has been, and Wikia Staff don't care.

Here are the facts:
 * When you first use Special:Contact, an account is automatically created on the support site using your current wikia email address - but no password is ever supplied to the user. I assume a random password is generated.
 * It's impossible to do a password reset.
 * You can create a new account.

The trick is that you have to create the account before you use special:contact with that email address.

I may have explained this at some point in the past, but I CBF searching for it right now, so I'm just going to write it out fresh:


 * Step 1: Have a different email address available.
 * If you already have multiple email addresses, then simply use another email address for step 2.
 * If you have a gmail account, they have a nifty way to use multiple pseudo email addresses with the one account. If your gmail account is bob@gmail.com then you can use bob+whatever@gmail.com, bob+wikia@gmail.com, bob+support@gmail.com, bob+20160305@gmail.com - all of them are delivered to the account before the plus. (Other providers may have something similar now, seeing as it's 2016 and all.)
 * If you only have one email address, you can sign up for a gmail account, and forward all mail to your normal email account. I never sign in to my gmail account, I just have it forwarded - which means all the email addresses I listed above are forwarded.

Go to https://support.wikia-inc.com/registration and put in your shiny new email address that you've never used with special:contact before. I just tested this to make sure it still works, and I couldn't get the form to submit with Chrome - it kept giving me a 403 and doing nothing, but it works fine with firefox, although I can still sign in fine with Chrome. So if the sign up button doesn't do anything, try a different browser.
 * Step 2:Signup


 * Warning: choose what you enter for "Your full name" very carefully, as it is displayed with all of your support tickets, is impossible to change, and Wikia Staff will continue to address you by it forever, even if you change your wikia username later. I would obviously advise against using your actual real name, for privacy reasons.  It doesn't have to be the same as your Wikia username, as your Wikia username will be listed at the bottom of every request submitted from Special:Contact anyway.

Wait for the email, click the link, and choose a password. Be sure to store it somewhere safe, because you cannot reset it.
 * Step 3:Choose a password

Change your wikia email address to the same email address you just used to sign up to the support site.
 * Step 4:Change your email address on wikia

Now, when you submit a support ticket via special:contact, you can log in to the support site and see the ticket and the progress.
 * Done!

You can reply directly on the support site instead of emailing, and can even create new tickets directly on the support site instead of using special:contact.

You can browse your past tickets, create follow-ups, and search - which I find particularly useful.


 * edit: When I say "past tickets", I mean "all tickets submitted while using this email address on wikia" - tickets before setting up the account will not be available, as they are associated with a different email address.

I hope this helps everyone. :)