Board Thread:General Discussion/@comment-168424-20190629005012/@comment-5811199-20190720141337

Andrewds1021 wrote: I am not sure how the need for it to be global would impact the ability to put together some JS for this. Special:Contact is part of MediaWiki and acts as an extension. It is enabled across all wikis, so it's not just as simple as putting together some JS - that JS would need to be global, and there would be a better solution if Staff wanted to link them appropriately.

Andrewds1021 wrote: Unless, what you meant to say was that it would take more time because of a more rigorous development process resulting from Wikia's new commitment to a more maintainable code base. Of all things, I think linking to one location is much more maintainable than linking to many. If a Zendesk category was modified/created or for whatever reason the category ID changed, the links we use would break. One link means one point of failure - and that location is something that is not expected to change unless Staff move away from Zendesk.

However, I agree with the above and I'd still rather have updated shortcut links because that's what is useful to us here - we want to direct people to pages quickly and to links that make sense. Directing users to S:C/bug is much more understandable than directing them to https://fandom.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000940393.