User blog comment:Sannse/Stand Up and Speak Out/@comment-5448890-20140130012328/@comment-8-20140131191027

I think it's fair to say something like "I understand you are distressed, and I very much sympathise.  But at the moment, your distress is distressing me.  That's not your fault of course, but for my own well-being I need to move on from this and talk about something else.  If you need to, please log off now to call those numbers, but if you are able to stay, we need to talk about something else"

Ultimately, I have had to remove people from a chat, both for their safetly ("I'm going to remove you so you can go and get off-line help") and for the wellbeing of the rest of those in the chat.

Of course, if you are okay with talking to them further, then that's good too. But it shouldn't be at your own expense