Forum:Service Interruptions - Please (please!) post....something

I am about ready to give up on wikia. Today I lost another significant edit to a server reset. I am not expecting wikia to be perect. On the other hand, since wikia users work for free providing the content that allows the company to sell ads, I do expect to be kept up-to-date at least as well as a paying customer.

(1) Please post something (anything) that shows that your teams (tech, support, customer service, ...) are aware that wikia is not providing the same level of service currently as it did a few weeks/months ago.

(2) Please let us know if you have an expected-time-to-resolution or need us to just bear with you.

(3) Please provide daily updates, even if nothing changes; this lets us know that you are on top of the technical problems and that you care about the user/customer experience while those issues are resolved.

(4) Please apologize publicly for the inconvenience.

(5) These posts should be accessible easily from the main portal and from any of the wikis. (Since very few people know about the water cooler.)

It takes very little to reset expectations; I am sure you would prefer your customers to be rooting for you rather than becoming angry and frustrated that things seem to be getting worse. I doubt that doing any/all of the above will take more than a few staff-hours of effort.

Many thanks.

&mdash; Tennessee Ernie Ford ( TEF ) 17:26, 13 April 2009 (UTC)
 * Hi, TEF. Sorry that you've had a couple of frustrating experiences with editing on Wikia recently. Just letting you know that I've passed this forum along to certain members of Wikia Staff. In the future, if you are continuing to experience persistent problems with editing on Wikia, feel free to contact Wikia's Community Team directly via Special:Contact. Take care, Greyman  [[Image:Logo-Sysop.gif|15px|This user is a Central administrator]] Talk &bull; Email 18:17, 13 April 2009 (UTC)


 * Thanks, Greyman. I have sent 2 emails and received a reasonably prompt response to the first (the 2nd was sent today). I thought that posting in a more public area might encourage a public response and/or others to agree/disagree with my sentiments.  &mdash; Tennessee Ernie Ford ( TEF ) 22:05, 13 April 2009 (UTC)
 * Like I said, I passed the forum along to certain Wikia Staff members. I did this so that they would be made aware of its creation so they can reply if they feel it is needed &mdash; as it says at the top of the forum pages, "Wikia's forums are a place for the community to help other members. Staff do visit, but if you require staff help, please use Special:Contact to be sure of a reply." Because of that, I wanted to make sure it was seen by staff. Cheers, Greyman  [[Image:Logo-Sysop.gif|15px|This user is a Central administrator]] Talk &bull; Email 23:33, 13 April 2009 (UTC)


 * Also, please see here. Greyman  [[Image:Logo-Sysop.gif|15px|This user is a Central administrator]] Talk &bull; Email 00:43, 14 April 2009 (UTC)