Board Thread:Support Requests - Getting Started/@comment-45798649-20200515120256/@comment-9605025-20200515161304

This is a known issue. The Avatar feature is not compatible with a number of mobile browsers. Even if it is compatible with yours, you may be running into a more common issue which is file size. Avatars must be no larger than 500 KB. If you are trying to add an image that was taken by your mobile device, it is likely way larger than 500 KB and thus not valid for use as an avatar.