User blog:FixIt! Tech Support/Fixing the UCP Visual Editor Glitch

There's a glitch that has been plaguing wikis on the Unified Community Platform - whenever a user clicks the 'EDIT' button, the visual editor shows the contents of the page, but then suddenly blanks out.

In this post, we will be referring to the glitch as the 'Visual Editor Blank' glitch

Glitch Behavior
The Visual Editor Blank glitch occurs when a page that contains contents (any code in the source editor) suddenly loses all of its contents. This happens when a user attempts to use the Visual Editor to edit the page. In most cases it also causes the history to show Blanked page.

How to fix the glitch
There are 2 steps that you must take to mitigate this issue.

STEP 1: Use Source Editor
On the edit button, hover your mouse over the dropdown arrow (or frankly, the arrow that points down). In most UCP wikis it should look like this (but can vary in color according to the theme of the wki):

Once the mouse is hovered over, it should display the following (Figure 2):

Select the 'Edit source' option.

STEP 2: Switch to Visual
If you must edit on Visual Editor, or prefer it to be on Visual Editor, you can easily switch it over in the top navigation bar (once you are in source editor mode). As seen in Figure 3.