Board Thread:Support Requests - Getting Technical/@comment-27546251-20170113170756/@comment-9605025-20170116065346

What Fandyllic said certainly seems reasonable but I still don't think the video is going what you think it does. When I view it, it starts playing right away. Yes, there appears to be a static image that fades to a video but if you check the time index, it is constantly changing. This tells me that the video is actually playing the whole time and that the first few seconds is just a series of identical frames.