Thread:Sannse/@comment-33508379-20191009103816/@comment-366087-20191010001328

She is Staff. However, for things like this you'll often get faster responses by using the above link. Most the time, when Staff get into the office, they work on clearing out/catching up on support tickets *before* they start checking their walls. Some Staffers have meetings and other internal situations to attend to while others are dealing with the support tickets.

In addition, when tickets are generated, there is a trackable record which minimizes/prevents them from slipping through cracks, while Message Wall threads depend on human memories…