Board Thread:Support Requests - Community Management/@comment-27716737-20160201171437/@comment-1267828-20160201173740

M67PattonZippo wrote: What do you mean, they didn't help? Did you at least get a reply from them? Also, Special:Contacts are not answered immediately, usually within 1-5 business days. Unfortunately I know what they're speaking about. I contacted a staff member via the contact form once for a wiki using clearly deragatory language insulting various users both on Wikia and DeviantArt (although I was not one of these victims). The Staff member in question did not notice anything particularly wrong. I don't know if the staff member overlooked the problems, or if the harassment has to reach a certain level, but this is sometimes a problem that can pop up due to specific staff members handling the contact emails. Of course while I disagreed with the staff member on the email, they weren't rude about it or a "wanna-be", it just seemed like they didn't see it or they didn't see the harassment as being serious enough.

That said, Cat335, it certainly won't help your case to begin insulting the staff members that can do anything. It's not a good idea to kick a dog that you need to help you, even if it's doing nothing.

My suggestion is try sending a new email to staff with far more detail, and see where that goes. If for some reason that doesn't work, contact a different staff member via their wall and explain you've used the contact form, it didn't work, and you want a second opinion. Be sure not to insult anyone though. I understand this is frustrating and you have ever reason to be frustrated, but insulting staff isn't going to help your case, it'll just hinder it.