Board Thread:Support Requests - Getting Started/@comment-25554627-20150204063538/@comment-25554627-20150204074453

Thank you for your reply.

As with everything UX related, I think there's little benefit in explaining a general situation to a specific user. The specific email I've received from wikia does not mention anything about me following anything. Nor does it provide any links to a page where I can stop any future emails of that kind.

To be more specific, let me summarize my experience as a user:


 * I receive an email from Wikia that I'm not interested in. I inspect the email and find a little text that says: "Want to control which emails you receive? Go to your  Preferences"


 * I click the link and go to a login page. This is point where I usually mark the mail as spam, since that's not acceptable. I might have forgot my password ages ago, and that shouldn't stop me from unsubscribing.


 * Since I like wikia, I try to remember my password and login. Then the login redirects me to the main page, not to the "unsubscribe" page that I was attempting to go, which is also totally unacceptable.


 * I guess I like wikia enough to go back to the email and click the link again. This gets me to the "My info" page of my account settings.


 * I hold my breath one last time and try to find a relevant page. I see the "Email" tab and click it, which gets me to a page where the only tangentially relevant choice is "Email me when... ...Wikia has news and events", which is already unchecked.

What would you expect a non-regular user to do at this point? Would you expect me to dig the FAQ and the Forums to figure out how to stop the emails? I've really gone the extra mile to explain the situation to you. Telling me what to do is very kind of you, but it won't stop the next 1000 users from marking your emails as spam...

Best regards