Board Thread:Support Requests - Getting Started/@comment-115.70.97.77-20160715074319/@comment-115.70.97.77-20160715103522

Monochromatic Bunny wrote: The username was most likely already taken.

If you didn't sign up, why would you put the username in the "forgot password" dialog? You need to have an account for that. Why would you need an account to enter the username in "forgot password"? That doesn't make sense. I mean how would you login to use the "forgot password" page, if you'd forgotten your password?

In any case, I've also checked using "http://community.wikia.com/wiki/User:Xxxxxx"

where it was confirmed

'User account "Xxxxxx" does not exist or has never logged in on this wiki.'

I note the username rules on that page specify the username must start with a capital letter. That surely is valuable info for people seeking to sign up, but it's not mentioned on the sign up form. And yes I did try again using capitalised username, but that too was rejected.

Note also at least one existing member seems to be having a similar problem:

http://community.wikia.com/wiki/Thread:1069639