User blog comment:Dopp/Technical Update: February 7, 2012/@comment-4246876-20120207224500/@comment--20120208061646

Fandy, I looked into support reactions In so far as I can tell, we are replying to everything you've sent us lately. If there are certain things you think we missing replying to, let me know.

And yes, we are actually very proud to say still that we do have an average response time of (under) 24 hours. A little longer if you email on the weekends of course :)