User blog comment:Yatalu/What makes good user support/@comment-5558012-20150710213714/@comment-4142476-20150710230554

Oh I hate when that happens too! And thanks for reading my blog. Regarding what I didn't mention: I think saying "thanks" after receiving help is indeed very important for the side receiving support. I should probably do a blog about "how to ask for help" some time, with some key points such as
 * check first if you can solve it yourself (googling might sometimes be sufficient)
 * be clear in explaining your problem + provide screenshots and links wherever possible
 * be nice and polite (again!) because the user supporting you is taking out time especially for you

Support happens between two parties, of course both parties have to put effort in it to make it work. This blog mainly focuses on the side providing the help. c: