Board Thread:Support Requests - Getting Technical/@comment-38112203-20190520170613/@comment-34888194-20190520233424

Fandyllic I challenge you on what the most common problem is, but regardless... using another browser will not allow you to upload and avatar from your photo library if the image is huge and people commonly take a photo with their phone and then try to use it as an avatar, but usually only on iOS devices. Not sure why Android folks don't run into this problem, but it is possible that Chrome auto downscales images uploaded to the web.

That is possible. However, users will receive an error message stating that their photo is too huge to be uploaded as their avatar. Doesn't seems like Samirah ara received an error message, so it's highly doubtful that the file is too huge.