Board Thread:Support Requests - Community Management/@comment-99.199.186.18-20160818023110

Hello. I was seeking advice and I don't know if this is the appropriate place to post this or not, so sorry if it is.

So, for context, I've created a wiki in 2011 and ever since then I have always been active and contributing to it. At the start, it was difficult and I didn't have many editors. Within the last few years, though, more and more people have been editing and now it's one of the top things that come up when you look up the game.

So lately I've been having trouble with a specific editor. She just started editing in the past few months and she's been making lots of mass changes that sometimes create problems. For example, on one page that is only meant for dialog, she posted a bunch of pictures that don't belong on that page. In one night she added this to about 60 pages. When I removed it on one page she immediately reverted the changes and messaged me threatening to contact staff and report me for "attacking" her. I I replied politely and explained what the problem is and she apologized, but then went back to editing in the same way. She also added a lot of inappropriate categories that either don't make sense or belong.

I don't know what the appropriate approach to this is and I also don't know what I'm expected to do. I've explained the problem and try to deal with it, but I don't know what response would be fair. I feel like her hearts in the right place, but many of her edits aren't actually helping or they're making it worse.

TL;DR: How do I respond when someone's trying to help but is actually making it worse? (and refuses to stop) 