Board Thread:General Discussion/@comment-33668185-20181229231243/@comment-25583733-20190106181124

Sannse wrote: I would say they are simply facts, it seems to me that some in the community expect more from moderators than is reasonable. We don't guarantee full coverage on chat, and even when a mod is in the chat, they may be multi-tasking. Despite that, they give a lot of time to chat, and do their best to make sure it's moderated most of the time. It may be an unpopular thing for me to say, but I'm okay with the amount of time the moderators give to chat. I think you might have misinterpreted my point (assuming you were responding to my points about this). I have no problem whatsoever with the activity level of moderators. I haven't complained about how much time they put into chat because I agree that their dedication right now is good enough. My point was that sometimes moderators use those excuses to justify poor behavior. For example, if a moderator is being impatient and negative with users and someone calls them out on it, they might just say that they make mistakes because they are human. However, in that context, it is a poor excuse because they are implying that they don't have to answer to the bad behavior just because human beings all make mistakes.
 * "We are human" and "we have other life things we need to do" are bad excuses.