Thread:CJRichards/@comment-34888194-20190213193927/@comment-34804319-20190224134544

As Nore stated above, and...

Joe is right, there are many more people who work on the technical team, though there are only a few that review community tickets. The rest I imagine are hard at work doing background tasks, such as updates, new feature development etc. If you take a look at Community Central:Staff (which I'm sure you've read), you will see that there are three distinct groups of staffers who take care of different areas.

If you want a further example, almost every time I filed a bug report, Kirkburn has handled it, whereas a few /general tickets have had Brandon or Sannse reply.

You are right in a way, if someone isn't sure where to submit a ticket, /general is the way to go, but leaving it as S:C as Nore suggested is more beneficial to everyone if the majority of tickets are sent through the correct forms