Board Thread:General Discussion/@comment-33668185-20181229231243/@comment-5811199-20181230223737

Alex.sapre wrote: If we are criticizing and providing feedback for the moderator team in regards do what we think they are doing wrong, how can it be positive? I think that what Sannse is interested in hearing is - is there any positive feedback? Are there certain changes or things we have implemented that are good or have improved the wiki?

Lady Furude wrote: I've got an assumption that this thread might not have any effect at all. We continue to write huge posts about our moderation system being corrupted and uneffective, but is there anything that's going to change? We'll definitely try our best to act on some of the feedback in this thread. There's some that I personally feel are just a bit exaggerated, but we are definitely seeing some key takeaways.

Last year, I spent the time to collect feedback and gather survey responses, and we ended up submitting a document of problems and potential solutions and ideas we could do in chat and on the wiki. This resulted in us changing the chat guidelines for the first time in two years - which wasn't fully what was suggested, but what I felt was a step in the right direction.

Since 2018, Jr Mime and I rewrote and ran the chat bot, and we have always been tweaking and improving the bot to this month, based on the chat reports we have been receiving from the community.

Golfpecks256 wrote: 3. The fact that some issues haven't been taken care of so quickly, as mentioned early in this thread, is downright disgraceful. I'm not sure what the issue is, granted I see at least one crew member online in the CC reports discord server. With the number of staff and volunteers there are for CC, I don't understand how that could even be possible. I think we've improved in this area. In the past, there was no way for an issue to be resolved other than messaging one of us on Skype or on a message wall, or for the bot to block. Having a way to directly message us is, I feel, already a great step in the right direction. I also see little problem with the chat reporting channel - I think it's handled pretty well by our CC moderators.