Board Thread:Support Requests - Getting Started/@comment-25523075-20151020133442/@comment-1038387-20151020134712


 * Monitor Recent Changes. You'll see questions as they come in. Sometimes, there's nothing suitable for me for a whole day, sometimes, it's more than one per hour.
 * Most importantly: know what you don't know. I know nothing of css, js and all that stuff, so I'll leave that to the experts.
 * Only add info that needs to be added. If it's answered, no need to answer it again.
 * For technical bugs, even if you don't know, you can give them some basic troubleshoot questions. Try a different wiki (to see if it's custom js/css), try a different browser (to see if it's brower-related), that kind of stuff. Find out how it can be replicated. That saves them some time in communication with staff (if needed).