Board Thread:Support Requests - Getting Technical/@comment-24524462-20160303174015

I'm a new admin on http://bigbusiness.wikia.com. Up till now, I had been using the default Visual Editor, and when necessary using the drop down menu to open the Source Editor.

Today I switched my default editor to the source editor (which is a different source editor from the one that is accessible from within the Visual Editor ... confusing), because I found it too frustrating.

I really like the Visual Editor / Source Editor combination, and I'd prefer to go back to it, but it's unreliable. One third to one half of the time I try to open the Source Editor from within the Visual Editor, it fails with a message about being unable to read data from the server. This does not appear to be a failure on my network, as it is the only thing that is failing. Everything else works fine. I've also tried it on multiple computers, on multiple networks, both wired and wireless, and it fails regardless.

It wouldn't matter so much if it failed once in a while, except that when the failure occurs, I'm left with an empty pop-up window with all of the buttons greyed out. The X in the upper corner doesn't work, so there is no way to get back to the VisualEditor and try again without reloading the page from scratch. If I've made any changes previously, they get lost when I reload the page, so that becomes frustrating.

Has anyone else had this problem? Any suggestions on how to make it work consistently?

Thanks. 