User blog comment:Brandon Rhea/New Community Central Chat Guidelines Announced/@comment-27583260-20170601040948/@comment-27583260-20170603222546

Perhaps you do because I feel far more connected to Wikia in Slack then I do in the official chats. On top of that, it's simply far more efficient.

The only drawback is, as some have pointed out, third party solutions don't have helpful admins lurking in them.

And that's why I think creating a business solution with a third party would benefit Fandom. A business partnership would lighten the load for Fandom, make the third party app actually 'official', have the third party make it even more integrated, etc,...

That way, if it was technically official, then everyone would be using it and the community wouldn't be fragmented.

I still don't believe there's a solid argument to have Fandom use valuable resources to maintain a feature that not everybody is using.

Let's face it, the average user is going to choose the best chat room for their needs. They won't simply flock to Fandom's because of brand loyalty.