Board Thread:Support Requests - Getting Technical/@comment-24524462-20160304221507

I've submitted a couple of bug notices to wikia over the last month. I received notices with a response and a link to the case ... like this one: http://support.wikia-inc.com/hc/requests/264795.

When I click on the response links, I get a login screen. I can't remember ever signing up for the support site, and none of my password guesses work, so I click the link to get a new password. No email appears over the course of several days. Multiple repeated attempts accomplish nothing.

I decide I never signed up after all, and I click on the link "New to Wikia Support? Sign up". I fill out the resulting screen, after which I am presented with this:

"A user has already signed up with the given email"

Umm ... OK ... but I don't think I ever actually signed up in the first place ... and if I did why didn't the system send me password reset link when I requested it??. Fine, I'll try the password reset one more time. I do, and then I notice that it says this:

"Check your email. If you are an existing user, we will immediately send you an email with a link to reset your password.  Only users already registered with Wikia Support can apply for a new password.  Wikia Support does not offer self-registration. Please contact your company representative for further information.

Wait ... what? It doesn't offer self-registration? Then what was that form I filled out when I clicked on "New to Wikia Support - Sign up"?

This is confusing. It should be a simple process ... but it seems like there are some unusual kinks in it that I'm not understanding. For starters, why would they send me a link to update a case, but then not allow me to either sign up or reset my password?

Can anyone help me unravel this?

Thanks. 