User:DaveB02/Staff Guide

The guide will outline most of the information you should need as a staff member on Enchanted Skies. Information for separate ranks will be displayed so please make sure you know what you have access to with your role and how to use specific commands.

Note: This guide will be updated so keep an eye on it to make sure you're not punishing incorrectly

Contacting Other Staff Members from Discord/In-Game with Staff Chat

 * To be able to use it, make sure to connect your account to the Staff Bridge by running /link in-game and following the instructions given.
 * After connecting your account, you may use the command /sc (message) to be able to talk to staff privately cross realms.

Going AFK

 * Something special that staff get is the ability to not be kicked and they can go AFK. To do this, use the command /afk. This will let you sit in-game but when you check the tab list, it'll say *AFK* next to your name.

Warnings

 * Warnings are helpful when someone is constantly not paying attention to the rules in-game, but not enough to the fact that it deserves a punishment fully. To use this command do /warn (username) (reason). This then appears of why they were warned on their screen. If they continue to break the rules (depending on what rule), the official punishment may be handed out.

Checking A Player's Punishment History

 * Sometimes looking through a player's history of punishments is useful to tell what future punishment they deserve for breaking a rule. As there are many staff members online handing out punishments, sometimes you don't know what they did versus you. This gives the insight to be able to do it. Do /history (username) (page).

Checking Boss Spawn Time

 * Sometimes players (as well as staff) are curious when bosses will spawn. By doing the command /boss time, it allows you to see how long until the boss spawns.

Looking Into Player's Information

 * If you need to see what town they're a part of, do /t (username).
 * To check the history, see the history section above.

Check Coords

 * Press F3 or Fn+F3

To Go to a Town's Spawn

 * Sometimes towns can be locked so certain players cannot access the town unless you belong to it. In that case, contact a staff member higher than you to deal with whatever issue is happening. If you are able to go to the town, use the command /t spawn (town_name).

Disabling/Toggling TP Requests

 * /tptoggle (disable/enable) allows players to not send you tp requests or to re-enable them.

Important Reminders
===Only Ban/Mute/Kick a player if you have the proper evidence to back it up. If you ever want to check you did it correctly, ask a Moderator or higher (or someone in that position who you feel comfortable asking).===
 * Please post all evidence in the text channel #evidence in the staff discord when issuing a ban, mute, or kick.

Do not be afraid to ask someone for help! Whether you've talked to them before or not, you only benefit!
===You are free to test your commands to get knowledge of them, but do not abuse them. If it affects another player (including a staff member) please warn them ahead of time if you were doing something to them.===

Always be respectful and polite to everyone. Do not mock or insult anyone. Everyone must be treated fairly.
*Example - If one of your friends got in a problem with another player on the server, you are not allowed to take your friend's side. You have to deal with the issue as if you knew neither. If you do take the side of your friend without properly dealing with the issue, you will be punished if not worse.

* Warnings

 * When someone breaks a clear chat offense, do /warn (username) (reason)
 * You do NOT need to post evidence in the discord for a warning
 * Advice: Follow the "3 strikes your out" rule. Meaning 3 warnings and then you're muted. 3 mutes and you're perm muted, and so on depending on the punishment.

* Punishing Chat Offenses by Muting (Max length for a Mute is 7 days)
NOTE: No need to worry when punishing players. They do not know who punished them unless they get banned, which you'll learn about once you promoted!
 * If the player has been warned multiple times but continues, mute them
 * In order to mute players, just use the command /mute (username) (length) (reason)
 * It is REQUIRED to post visual evidence/proof on the Staff Discord #evidence channel
 * There are special occasions where you don't warn someone and just instantly mute. Talk to a moderator or higher about such situations if you're curious or in that kind of situation. Some of those reasons could include a user...
 * is having an emotional outbreak
 * is making extremely hurtful comments
 * is using offensive slurs
 * is clearly trolling (joining the game and immediately starting to spam)
 * Kicking
 * The command is /kick. It is rarely used and often only used by staff members to other staff members (for suck reasons like falling asleep and still in-game, or even just out of fun (please make the staff member aware first if you're doing it out of fun)).
 * On Discord, a trainee can also help moderate and make sure everything is going smoothly.

Helpers still have the same responsibilities as Trainees, but with less restrictions. You are now able to:

 * Check into an Online Player's Inventory
 * This command to look at an online player's inventory is /invsee (username).
 * This is helpful when searching for a person's stolen item(s).
 * Although you can look in an inventory, if something needs to be taken out of the inventory, contact a moderator or higher.
 * Punish Players with a Ban (Max length for a ban is 1 day)
 * Bans are only for gameplay and pvp offenses.
 * It is REQUIRED of you to post bans in #evidence in the Staff Discord.
 * Before banning for pvp/pvp offenses, make sure to use /history (username) to see if it's their first offense.
 * The max length for a ban is only 1 day, so if it's not their first offense and it's needed for more, contact a moderator or moderator+ to deal with it. If they're unavailable for the time being, ban them for a day and wait for a staff member who can deal with it to come on.
 * Extend length of mute when needed (Max length of mute is 30 days)
 * Never forget to warn someone before muting (unless there are extreme circumstances)

(DISCORD) Timeouts.

 * This allows a staff member to timeout a user for a certain period of time. A user who is timed out is no longer allowed to interact with the server for whatever duration they have a timeout. (Please remember to post evidence in the discord for this as well).
 * Click on a user's profile and click timeout user. This will bring up a menu for you to list the reason and the time frame in which you would time them out for.

* Congratulations on becoming a Moderator! You still have the same duties as a trainee and a helper, but your responsibilities are greater than before. With great powers comes great responsibility.
You must NEVER use your commands for your own personal gain.

As a Moderator, you now have the ability to:
 * Be like a God
 * You are now able to /fly like you were in creative mode.
 * You are now able to become invincible while in survival with the command /god.
 * The command is very helpful for when exterminating bosses. Make sure to never keep the loot when using /god.
 * You are now able to go in spectator mode with the command /gmsp. To go back into survival, do /gms
 * You are now able to hide from the public by typing /vanish. To become invisible in the player list, type /vanish again.
 * You are now able to go through walls with the command /thru.
 * Force TP to Players
 * /tpoff (username) or /otp (username) to tp to offline players.
 * /tp (username) to tp to someone else (/tpo is the alternative for this)
 * /tp (player's username) (your username) to tp a player to you (/tpo is the alternative for this)
 * /tp (username) (coordinates) to tp someone to a specific coords
 * Help with Returning Items
 * You can now bypass town perms without being a part of the town.
 * This must be only used for staff work. Do not abuse it for your vendetta.
 * With this ability, you are able to help find stolen items and look into the killer's containers. Make sure to give the items you found to the original owner. It is best to have a list of what's missing and what you've returned.
 * You can now look into players' set homes by using the command /homes (username:__)
 * You are able to tp there by /home username:(home name)
 * You are also able to delete user's homes with /delhome username:(home name). This is only used for when that set home is being used to harass a player in their town.
 * Example: player A tells player B to leave, but player B won't leave, force tp them out and then delete the set home. If they keep harassing them, ban them.
 * You can now look into player's items (Only take items out for when you know and have evidence the player got it unfairly (by breaking a rule) and the item belongs to the victim).
 * /openinv (username) to be able to look into a player's inventory and be able to remove/add items
 * /openender (username) to look into the enderchest of a player
 * /pv (username) to list the player vaults the player has, and /pv (username) (number) to go into it
 * Perm Mute and Ban (Make sure to explain your reason)
 * /ban (username) (reason) - permanently bans a user
 * /mute (username) (reason) - permanently mutes a user

~ You also have access to edit any and all of spawn, so decorating really comes in handy that time of year!

 * Rollback. This command allows you to rollback a chunk-multiple chunks back to what it once was. Mostly used in griefing cases.
 * /co rollback (username) a:(action) time:(time) radius:(number) - sometimes tricky to use, but practice makes perfect.


 * Boss Drops/Heads. Can kill the boss and get the loot to give back. Only way to give prior items that were lost.
 * /boss spawn (boss) - use the effects command below to help.
 * Effects. This comes in terms of strength for the most part. When killing a boss to give loot back, add strength as it'll greatly lessen the time,
 * /effect give (username) (effect) - same command as vanilla.
 * Town Delete. May delete towns if they are glitched or if a player asks.
 * /ta delete (town_name) - only used for moderation terms. If you don't like a player on the server and ended up deleting their town, there will be consequences.
 * Creative Mode. This can be used to replace blue books or items that cannot be found in chests or inventories.
 * /gmc - this is not to be used for personal gain. Only for helping players on the server/moderating the server.
 * Boss Egg. This command gives you a boss egg. If the player is okay with it, you can give the person a boss egg of the same difficult instead of getting loot back.
 * /boss egg (boss) - sometimes items can glitch out, so in terms of boss eggs, this is the way to replace them.
 * SocialSpy.
 * /socialspy - this turns on a setting in chat in which you can see all private messages between any player on the server.

Discord Commands
=== Trainees, Helpers, Mods and up are able to moderate the Enchanted Skies Discord server. Every role has the ability to kick, ban, delete messages, and mute people, while certain roles can timeout users. When moderating chat, watch out for: ===

Advertising

 * Users who advertise other servers in private messages must be banned from the discord server
 * Users who advertise in the public chat about their channel or anything not related to the server requires the player to be warned and the message deleted

Server and Staff Disrespect

 * Warn the player who's disrespecting the server or staff member. If they continue, mute them and delete the messages. If it becomes more severe, contact a higher staff member.

Links

 * Users sometimes spam links in every channel regarding free nitro. When you see that or anything familiar to that, make sure to ban them immediately so their chat would be deleted ASAP as their links could become dangerous. (Be sure to add a reason for the ban when banning them, and a screenshot to #evidence)

Public Toxicity

 * There will be times where people disagree with each other and start to insult each other. When you notice this happening, warn anyone involved. If they continue, mute them. If it just gets out of hand, either contact someone else if you don't know how to deal with it, or just time them out.

Underage Players

 * Users who are NOT at least 13 years old must be banned from the discord server.

Languages

 * Swearing is allowed (to a certain extent).
 * It is highly recommended to keep the whole conversation in English as it is harder to moderate when it's more than one language. Please warn the user and kindly explain why they can't speak in other languages.
 * Offensive slurs must be muted.

Channels

 * #Logs shows logs of all actions and highlighted messages
 * #message-logs shows logs of all edited/deleted messages within Discord

Commands (Make sure to perform the commands in #staff channel)

 * /mute (user) mutes someone and prevents them from being able to talk in any channel

Clearing

 * !clear (amount) clears a certain number of messages from a channel
 * !clear (user) (amount) clears a specific player's certain number of messages from a channel

Unable to perform staff actions in Discord?

 * Check if you have the correct role.
 * If you do NOT have it, notify an Admin or up.
 * If you DO have it, you may have to enable your 2-factor Authentication on your discord account. You can find it through your MY ACCOUNT user settings.
 * Need any help with this? Ask someone you're comfortable with asking to help you out!

Notifications for Support Tickets

 * To turn on notifications, react in #staff-available. You can remove this role when you go offline if needed.

One Person per Ticket

 * When a ticket is created, try to keep it to one person handling each ticket.
 * If you need help from a higher staff member, ping one and they'll help when they're available.

Unresponsive Player

 * If a player created a ticket and hadn't given any basic information such as their IGN, their realm, and their problem within 5 hours of creating the ticket, it may be closed.
 * However, if it is waiting for a staff member to take action, then leave the ticket open.
 * If a player hasn't been responsive to the staff's question for a long period of time, the ticket may be closed.

TP Killing/Griefing/Insiding/Scamming

 * Evidence are found with the use of CoreProtect
 * If unable to give out proper punishments, notify those who can

Disturbing Players

 * Extreme Spam/Harassment/Toxicity/Inappropriateness
 * If there is no evidence, have a capable staff member investigate the reported player

Quest Issues

 * If it's an issue with blue books, ping mod+
 * If it's an issue with a quest itself, try asking the other staff members for ideas. If no one has any idea, ping Creeves.

Bug Issues:

 * If a bug like town mayor getting kicked out of their town when trying to outlaw someone happens, ping an admin
 * If there's a bug that enables players to spawn bosses by glitching, report it on the #issues in the staff discord
 * If there's a problem with a bot, ping Dave