User blog comment:Sannse/Calm Over Conflict/@comment-25205196-20180203172802

Situations like these are not that hard to avoid when you have some rules set in stone and actually enforce them. Counting on users to behave like this all the time on the Internet is just sheer utopia. It's the job of admins and moderators to clearly state what rules users are supposed to follow and what's gonna happen if you don't follow them then to enforce them quickly and efficiently. Rules like no bashing, constructive criticism is welcome, all opinions are valid but they're just opinions and should be phrased as such. Clear cut distinction between facts and opinions in articles. No personal attack, intimidation, harassment, spam or offensive language ever.

I've been part of several communities which work like this and the amount of positivity they get is amazing. Any negativity immediately gets noticed because it's so out of place and that's where users can step up and politely remind other users that this kind of behavior is not ok there. Of course, this requires enough active admins, and this requires them to adhere and enforce these simple rules, and work together as a cohesive group.

P.S. I would also add learn to apologize. There's no shame in admitting you could have done better and make it a true apology (recognize your mistakes, actually say you're sorry and acknowledge the other's person feelings as a result of your actions/words).