Thread:SaucyDan/@comment-45037698-20200212064526/@comment-44853292-20200213112436

Y KevinVolkov wrote: Using "Special Contact" leaves a record of all interactions, which leaves staff accountable, and - with your own reciept email - you also have proof they should have received said interaction, which enables them to chase up potentially lost correspondence.

The Fandom staff have varying jobs and duties, while - yes - there are some I find inept and would like to make complaints about, almost all that I have contacted through Special have been incredibly professional, helpful, and did everything according to the rules. Did it always work in my favour? No, but at least I know that they did what they could.

I doubt they're just twiddling their thumbs; they arrange events, deal with correspondence, work on new features, have business administration, work on designs, etc. etc. - it's why there's such a variety of jobs, because it's a company, and the paid global staff are doing full-time work in their given area. There are also millions of users on Fandom; if support gets say a thousand requests a day, and each one needs "five minutes" as someone said earlier -? You can work out the maths.

Give staff a chance first, is all I'm saying.

If nothing happens, you've lost nothing, but you still stand to gain a lot.

Give them a chance? I reported this under a different account in febuary 2019 kevin, i feel i have waited long enough. But i hear his punishment was a staff member telling him that he was a bit naughty and dont do it again.....this is a slap in the face when you consider the fact that he has banned people for life for saying LOL.....

From my POV, he is has been given permission to break the rules and also to ban people for NOT breaking the rules and its unfair.