Board Thread:General Discussion/@comment-25108209-20141102151819/@comment-452-20141102223102

The password reset for wikia support has been broken for some time. When I reported it, Wikia told me it was a Zendesk problem, and Zendesk told me it was a Wikia problem.

When you submit a support ticket, a support account is automatically created, but I'm unsure what the default password is set to for new accounts.

As far as I know, the only way to set your password is to sign up to the support site *before* you submit your first support ticket, which means to do so now requires you to use a different email address, then change your wikia email to that email address after you've signed up.

(It's also not possible to change the email address or username associated with your support account. But luckily Wikia staff have stopped calling me "User".)

edit: I just tested, and signing up still works. might be broken.

After signing up with a new email address, I received the "Wikia Support welcome email", and clicked the confirmation link, and was prompted to edit a new password, but after entering a password, I was taken to a "forbidden" screen.