User blog comment:RansomTime/Assistance Assistance - best practices for helping out on Community Central/@comment-28306837-20160714022912

Great blog! I especially agree with not replying with "Yeah, what that user said" and being sure to point people to the forums when no one can help them on chat. Even though I rarely come to chat anymore, I still sympathize with people who ask a question and no one tries to help them. It can get really annoying when the question gets buried under random people talking.

Anyway, the Highlight was well deserved!