Board Thread:Support Requests - Getting Technical/@comment-5079375-20121214142302/@comment-3508190-20121214151402

I find how staff reacts to bug reports, depends on the quality of the bug report. Keep in mind: They have to re-create the bug before they can fix it. They need to see the issue with their own eyes to get a chance to figure out its cause. The more details you add to your report the better their chances to do that.

In this particular case e.g. I would go hunting around your wiki a little to find out if any of your users are Spanish and if so, what their last edits were. Their actions may have had unintended - probably even unnoticed - consequences.

You might want to do a bit of other research as well, if you can think of something Spanish going on. The best bug reports are the ones that are 100% reproduceable. So the more you deliver in a bug report, the more you'll get back.