Thread:SaucyDan/@comment-45037698-20200212064526/@comment-38078079-20200213111615

Using "Special Contact" leaves a record of all interactions, which leaves staff accountable, and - with your own reciept email - you also have proof they should have received said interaction, which enables them to chase up potentially lost correspondence.

The Fandom staff have varying jobs and duties, while - yes - there are some I find inept and would like to make complaints about, almost all that I have contacted through Special have been incredibly professional, helpful, and did everything according to the rules. Did it always work in my favour? No, but at least I know that they did what they could.

I doubt they're just twiddling their thumbs; they arrange events, deal with correspondence, work on new features, have business administration, work on designs, etc. etc. - it's why there's such a variety of jobs, because it's a company, and the paid global staff are doing full-time work in their given area. There are also millions of users on Fandom; if support gets say a thousand requests a day, and each one needs "five minutes" as someone said earlier -? You can work out the maths.

Give staff a chance first, is all I'm saying.

If nothing happens, you've lost nothing, but you still stand to gain a lot.