Board Thread:Support Requests - Getting Started/@comment-198.189.65.254-20191016182858/@comment-27345308-20191016200351

I recently had a case of waiting 18 days for a response to a security issue report (a relatively major one, but it was in custom JavaScript so only an issue specific Staff members could solve), but usually I receive responses within 2-4 hours (it was actually longer before, but I suppose their support team has gotten faster since the reorganization).