Board Thread:Support Requests - Getting Technical/@comment-27250440-20151215125030/@comment-7656200-20151215185955

What you have entered on that page is the template form, i.e. how that template would be used on an article page. There is, however no template, thus using it - like you did - will not work.

You have missed the following step:

Copy the contents of an example message template from above onto that page and below that insert the template itself like:

I have added the template according to the design of your template form.

Hope it helps.