Board Thread:Support Requests - Getting Technical/@comment-20013000-20140908085042/@comment-452-20140914130019

I'm not sure if you do understand the point.

There are two points:
 * We do not know the intended minimum supported width.
 * When something is uncertain, you should always find a definitive answer.

We know that ThemeDesigner currently doesn't work below 1001px. We do not know if that is intended.

Bugs happen, and are fixed, on wikia every single week. You can read the "known issues" section of the weekly technical update for a list of things that "are" but are not "intended".

I've personally reported dozens, possibly hundreds, of things that "were happening", the majority of which have turned out to be bugs, and the majority of the confirmed bugs have been subsequently fixed.

For a long time, the new Visual Editor was replacing this valid formatting: ;Star Wars: A New Hope with this broken formatting: ;''Star Wars
 * Example 1
 * A New Hope''

I reported it, they agreed that this was not intended, so they fixed it.

I could have simply changed the format of the heading to fix it for myself, however, that would not fix the problem, only avoid the problem.

Right now, the clicking the info icon beside audio files does nothing. This is not the intended behaviour. The html of the info icon shows that it links to URL, but the click-handler has been disabled. ...the click handler was disabled because of the "new" image lightbox trying (and failing) to open for audio files ...and that was a bug that I reported. The fix was to "disable click", but the fix target was too wide, and mistakenly disabled the click for the info notice as well as the player.
 * Example 2

Of course, in this case, I had knowledge about the history of the bug which made it easier for me to identify this as a bug, but anyone who ever clicks something and finds that nothing happens should report it.

I've restored the click functionality using javascript. I could have stopped there, since my own problem was fixed, but that would have been selfish of me, so I also reported the problem to Wikia Staff, so that they can fix the actual problem for everyone.

If you are unwilling to "report a bug", but are willing to "ask a staff member to write a blog post about it", then please do that - either one of them fulfils the requirement of informing Staff about the issue.

Now, it is entirely possible that at the end of all of this, Wikia Staff will formally announce that the official supported width of all Wikia Features is "1600px" (or something), and that any unusual behaviour under that width is not their problem.

But right now, the minimum intended support width is unknown, as I said 13 posts ago.

When something is unknown, the correct action is always to find the answer - be it through a search engine to find out of the answer is already available, or asking someone with the authority to answer the question: in this case, the only people who can authoritative answer whether or not the ThemeDesigner should be available down to 768px is Wikia Staff.

Q: Why do I mention 768px? A: Because that's the defined minimum width in the site css: body.skin-oasis { min-width: 768px; } Every other feature on wikia is constrained by this width, and shows a scrollbar when the minimum intended width is reached. So I believe that this is the intended minimum supported width of all wikia features.

(Of course, counting the scrollbar, it's 784px, and that's one issue that I've reported previously which has NOT been fixed: File:768px_width_scrollbar_example.png)

Edit: I'm not insisting that you have to report it, I'm just telling you why this problem may be an bug which Wikia Staff need to fix.

Although reporting possible bugs is the responsible thing to do, it's perfectly acceptable to choose not to report a bug.